The product was really good but the returns are not great. I phoned to get a returns label etc and they don't provide one and it seems like a difficult process to return and in the end not worth retur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great range, prices reasonable. Having bought Stanno football socks over the last 7yrs I have noticed the quality of the knitted material has dropped a degree or two. A weakness round the heal area we... See more
£10 delivery, got my son's grassroots kit in but sizes are bigger than anticipated. Stanno used to undersize but these seem to be very oversized. Doesn't seem like a here is an option for a swift retu... See more
Company replied
My son wanted a coaching coat, as he is a PE teacher and is outside in the cold a lot, his last coat was tatty and old, so I found Stanno, it was a lot more expensive than is last coat, but I feel it... See more
Company details
Information provided by various external sources
Stanno is a dedicated all-round sports brand with a focus on team sports. On Stanno.com we offer a wide range of high-quality sportswear, both for teams and individual sports, as well as all sorts of sports accessories. With its two key pillars, ‘Product is king’ and ‘Sport is our passion’, Stanno quickly gathered fame within the (team) sports sector.
Contact info
17 Mallard Way, DE24 8GX, Derby, United Kingdom
- support.uk@stanno.com
- stanno.com/uk
3.4
Average
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not impressed
Purchased supposedly hardground / Astro resistant GK gloves only for the palm to start disintegrating after one use. Not impressed.
21 June 2024
I still have not received my order
I still have not received my order, despite paying nearly £10 delivery charge.
28 May 2024
Reply from Stanno.com
Hi! During delivery circumstances the package you ordered returned to our warehouse. We have already made sure that the right package is on its way to your adress. We'd like to apologize for any inconvencience this may have caused.
The past week we reached out to you twice via e-mail. Did you receive these messages? Otherwise maybe check your SPAM? We always keep our customers up to date about their orders.
Hope this helps. If you have any other questions, please feel free to contact us.
With kind regards,
Jens - team Stanno
Quick and prompt delivery
15 May 2024
I will recommend this!
Our order came quickly and all items are amazing. I will recommend this!
19 February 2022
Unprompted review
Reply from Stanno.com
Dear Neil,
I am very sorry to hear that you have to wait so long for your order. I've checked with my colleagues and your order is also still at our warehouse in the Netherlands.
Due to measures taken by the French government to temporarily close its border with the UK at the end of 2020, our shipping partner has temporarily suspended shipments between the UK and continental Europe until further notice. That is why you still not received your item.
Because of new regulations have to cancel the order and you will be refunded. My colleague will contact you for further information.
Once again our apologies for the inconvenience.
Kind regards,
Ewout - Stanno.com
Goods not arrived
Goods not arrived. UPS tracking says they’re still waiting for shipment, have had an email suggesting it’s been returned to them by me even though I haven’t had the shipment, and no correspondence despite asking what’s going on.
28 December 2020
Reply from Stanno.com
Hi Zak,
I am very sorry to hear that you have to wait so long for your order. I've checked with my colleagues and it is correct that your order is still at our warehouse in the Netherlands.
Due to measures taken by the French government to temporarily close its border with the UK last week, our shipping partner has temporarily suspended shipments between the UK and continental Europe until further notice.
That is why a part of your order already has been canceled, which is why you received the email. We will cancel the rest of your order and you will be refunded. My colleague will contact you for further information.
Once again our apologies for the inconvenience.
Kind regards,
Ewout - Stanno.com
Order not received
Not received an order placed about 2 weeks ago was told 3 day delivery
25 December 2020
Reply from Stanno.com
According to our information and the information from our shipping partner, the order was placed on 16/12/2020 at 17:47 and delivered on 21/12/2020 at 10:01 in Tipton. If you did not receive your order, please contact us via support.uk@stanno.com.
Kind regards,
Ewout - Stanno.com
My order came quickly and all items are…
My order came quickly and all items are amazing. I will be shipping with stanno again
21 December 2020
Fantastic ordering and delivery was…
Fantastic ordering and delivery was quick. Unfortunately my local Post Office that was shown as a UPS collection point couldn't take my return as the bar code was the wrong one? Not quite sure what they needed really! Gutted to have had to pay £15.00 postage myself!!!
20 December 2020
Stanno hockey socks
We ordered Stanno Hockey socks as they are the best playing socks we’ve had, the online service is easy to use, arrived quickly and was everything we had ordered so really pleased!
18 December 2020
Very good product,very reasonable price…
Very good product,very reasonable price and prompt delivery
17 December 2020
Reply from Stanno.com
Hi John,
Thank you for your review! Nice to hear that you enjoy our service and product. :-)
Kind regards,
Ewout - Stanno.com
Received incorrect item but customer…
Received incorrect item but customer services dealt with quickly and correct item received.
12 December 2020
Delivered quickly and good quality…
Delivered quickly and good quality clothing at great price
10 December 2020
Have used the service twice and have been happy
Have used the service twice and the experience has been good on bought transaction.
Came on time and well wrapped and kept informed
10 December 2020
Affordable items and speedy delivery!
8 December 2020
great quality items arrived very…
great quality items arrived very quickly would use stanno in the future
7 December 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.