Stanstedairportparkingservices Reviews 

The new system is designed for people like me: those with memory lapses, increasing with age and having other things to do, and who forget to pay it within the tight timeframe. In other words, a sucker who is absolutely powerless to do anything but pay for this toss through the fur king nose and have zero choice when the missus has to fly to a specific airport abroad.

Firstly they don’t tell you that you have to pay for a ticket when dropping the car off and picking the car up £26 in total (£13 each way) on top of the fee you’ve already paid to then be met by someone who has no uniform or badge who doesn’t speak a word of English and they just want you to hand over your keys and that’s it.

Our Flight number was given to the company for the return and a key tag was placed on the keys with our landing time written in bold and was told our car will be waiting for us on arrival. When we arrived which was at 00:30 we were looking for our car but it was no where to be seen. I called the company to ask when it would be here and they said that the car has just left it will be there in 40 minutes in which I thought was absolutely disgusting so I told them that’s not good enough I have a 4 year old daughter who is absolutely freezing cold as we thought it would be here straight away they then said it would be there in 5-10 minutes. 30 minutes had passed so I called them again and they said the driver will be there in 5-10 minutes in which I was already told that 30 minutes ago so we waited for a little longer by this time an hour had already passed called them again and they just kept saying 5-10 minutes, after waiting and waiting and losing my patience I called them again and they kept declining my call then they blocked my number! I then called them off my partners phone and again they just said 5-10 minutes told them this was unacceptable and could just hear people in the background laughing.

Finally after 2 hours had passed I had a call from a different number stating that they were the driver and they would be there in 10 minutes at this point I had given up the fight and all I could do was just wait. 2 1/2 hours we waited for our car to arrive to be met with someone who didn’t seem to give a sh*t about the whole situation absolutely disgusting. AVOID AT ALL COSTS!

AVOID AT ALL COSTS!!!! This company is a scam which should have been obvious from the spelling mistakes and grammar in their communications. The uninsured foreigners operating this scam will effectively charge you for stealing your car and running up parking tickets, fines and using your car unlawfully. You will not be met on either leg of your journey and your car will be returned in a filthy state. You have been warned!!!!

A terrible company avoid at all costs. We had to pay an additional £26 in parking charges. We paid for meet and greet I called them 30 minutes before I needed to pick my car up and there was no answer even though I called repeatedly. Book with a better provider.

Very poor service.
We were told to call 30 minutes before arrival so that a shuttle could come and pick us up. We followed the instructions, but after landing we had to wait for more than an hour with no pickup.
The customer service was extremely unhelpful. When we called for an update, the staff laughed at us and could not provide any information about when the shuttle would arrive.
This was a very frustrating experience after a long flight. The company did not keep its promises and showed no respect for its customers. I would not recommend this parking service to anyone.

Absolutely disgusting service. They don’t answer the phone, they were 30 minutes late to return the car, the car arrived filthy and there are hidden charges you only find out about after booking. Based on that alone it’s worth paying extra to park through the official Stansted parking website. You have to hand your keys over to a random person who has no uniform or no signage - it’s just a scruffy dressed man in a car park who can’t speak English who disappears with your car and keys. Please avoid for your own sanity.

SC parking Ltd. I have never felt compelled to write a bad review before until my experience with this company. I didnt think it could get much worse than our experience with dropping off our car... until we had to deal with the god awful service upon collection after landing back at stansted. Firstly, drop off. Last week we arrived at the airport and called them to let them know that we had arrived. This led to a painful 7 phone calls we had to make to them. We were led from one car park to another. We were told several different locations by multiple different people and it took an hour to finally get someone to collect our car! And it only gets worse. We arrived back yesterday evening. Unfortunately our flight had been delayed by almost 2 hours coming back. We landed, and I called the company immediately to let them know we were here. They said theyd be 45 minutes! Very frustrating, but we accepted that we would just have to wait. Had it actually been 45 minutes we would have been fine. 12 phone calls. We waited an hour and a half. Every time we spoke to them we got a different answer on how long it would be. They stopped picking up the phone to my partner/hanging up on him when they did answer so i began to call. On the final call i asked them to keep me on hold while they contacted the driver to find out how long he would be and they just kept me on hold until he turned up. The cherry on top is how filthy my car is now, mud all inside both of the front footwells and caked in mud on the outside of the car. I pride myself on being a patient person. I have worked in many customer service roles and understand how people can be sometimes. But between the rudeness from their service team, and the total lack of organisation i am appauled. 0 stars.

Not even a Star, very very muddy, no wait space,i left soaking wet to the airport, parked under a big tree with branches hanging on top of the car, full of birds shits, and also hidden extra cost £20 for the drop off and pick up, never again

Very unprofessional service.

When I dropped off my car, I was not given any document or receipt confirming that the company had taken possession of it. The drivers appeared unprofessional and did not inspire confidence.

Upon pickup, I was informed at 23:30 that there were not enough drivers available and that my car would be delivered in one hour instead of the 30 minutes stated in the terms and conditions. I am currently still waiting at the airport for my car.

I hope the vehicle is returned in the same condition as when I left it a few days ago. Based on this experience, I will not be using this company again.

I would like to give 0 but doesn't allow. We have been back nearly a fortnight and I have given them ample time by to refund all costs but the only response was to give us a discount on our next trip. We will now be forwarding our experience to the police as our car was illegally used by at least 4 people, trashed inside (have taken photos). This is theft. On return they did not recognise the booking and when it was returned the driver could not run away quick enough. There are so many reviews with similar experiences that potential customers have been warned. We use meet and greet all the time mainly from Gatwick with no problems but Stansted was a complete mess. Do not use this company even if it's the cheapest.

AVOID USING THIS COMPANY.

Returned to my car after two days parking to find it in a horrendous dirty condition. Mud everywhere on the exterior and dirty footprints in the footwell. Looked like someone had been driving about doing donuts. Contacted the company and they offered me a 10% discount on my next trip with them but no chance I’ll use them again

I picked up my car from sc parking ltd and upon my return I noticed a damaged tire which I reported while on the parking lot. The driver disappeared once he gave me the keys while I was inspecting my car. I then called the company a d was told to email them with an issue. I emailed, send what’s up messages and have not received a reply nor acknowledgement of damaged tire. It’s not a professional company at all.

Like other reviewers, whose reviews I read after my experience, I had a long wait for my car return. It took 50 mins for my car to turn up despite being originally told it would be 30mins. They had details of my flight number so were able to see when the flight was due in, which they obviously didn't reference. The driver told me it was due to change of shift causing driver shortages. I asked if the company would pay my. carpark exit fee of £13 as an apology-he declined. I will never use this company again

Late, rude and awful communication. Do not use

Don’t waste your time or money. Absolute joke of a company they assured me my car was waiting for me and I’ve come out the airport and I’m still waiting almost two hours later. Shambles

Absolutely terrible service.
Also bear in mind you have to pay a further £26 for exit fees.
Will NEVER recommend or use this service again. I called on 4 occasions and they just keep hanging up on you. No communication, extremely unhelpful and they definitely don’t do any of the things mentioned on their website.

After returning to UK I am still waiting for my car to be returned to me.

I complained with customer services and was promised quick resolution but since then no-one came back to me or even answering my calls.

The police have been informed and I am about to fill a car theft report with Essex police.

Be careful guys this company is totally unreliable...and you can loose your car.

Update 04/06/2026:
I am still waiting for my car to be returned to me, their customer service are rejecting my calls and when they answer they quickly put me on hold.

Update 06/06/2026
My car still hasn't been returned to me and and today an investigation has been open.
I have also made a formal complaint to London Stansted Airport.
...

Khaled Benani
DF62ELU Seat exeo.

Do not book with this company (often booked through compare parking comparison site)
Waited 2 hours for my car, call handler was rude and hung up on me. Minimal drivers so very long waits for your car.
1 star because you cant give none!

Diabolical. DO NOT BOOK!!! We waited hours and had to get the police involved.

Park Pilot LTD operating from New Park farm is worst ever service I have ever experienced.
The drivers barely speak English, customer service isn’t adequate- we have been left out on the way to the airport and waited for another shuttle 50 min, vans are barely running, safety of the vehicles isn’t adequate. Someone mentioned this is also illegally established business.In our return some people waited more than 45min for a collection from Radisson Blue hotel, also, not all passenger got collected. I would not use them ever again even if it was free service!