Ren is the best! Everyone was wonderful but Ren is precious. I'd had a bad experience at another chain/franchise eye glass company. My prescription was right with Stanton. I can see. I'd have prefer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ren is the best! Everyone was wonderful but Ren is precious. I'd had a bad experience at another chain/franchise eye glass company. My prescription was right with Stanton. I can see. I'd have prefer... See more
Company replied
Onsite customer service was excellent, but the Zoom call style eye exam was marginal at best. The new prescription is "iffy," but I don't have time to go back. Maybe my eyes will adjust. Honestly, I'd... See more
Company replied
Staff all very friendly and knowledgeable. Excellent prices for quality glasses.Spent time helping me make the best choice for me. Would highly recommend to try the exam !
Company replied
The staff at Stanton Optical were very friendly and helpful. They helped make my first visit to the eye doctor efficient and not overwhelming. I really enjoyed my visit because of them. The docto... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
1680 Campbell Ln, #104, 42104, Bowling Green, KY, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All was good but wished my glasses fit better. Constantly pushing them up my nose.
I didn’t receive the care I needed because the doctor was virtual. I was sent to a different eye doctor to get cleared to wear contacts, because the stanton optical worker told me I couldn’t get them because my eyes were watery, and the doctor on the virtual call couldn’t do a full evaluation. I was told to use my insurance at the other eye doctor I went to and was charged $80 for a “contact lens fitting” even though I was not fitted for contacts nor did I receive any that day.
Everything went great staff are amazing however it was my first time doing virtual appointment but that even went great thanks to you all. And I got my order earlier than scheduled pretty fast ☺️
Absolutely wonderful staff. They explained everything in great detail. It was a wonderful experience. Definitely recommend!!!!
I did not like the wait time for fixing the mistake from the beginning.
Thank you for taking time to fit my frames and build my personal lenses!
I am writing to express my dissatisfaction with my recent experience and the quality of the glasses I received.
There are several issues that need to be addressed:
- Pricing: I was not charged the sale price that was originally promised.
- Delays and Errors: The initial order took two weeks to arrive, and I had to return a pair because they were incorrect.
- Fitting and Quality: The current pair does not fit properly, and the frames are uneven. Additionally, the lenses are not the same size, and the fitting dots marked during my initial appointment are still visible on the lenses.
- Service: During my pickup, it took nearly an hour to address issues with the frames

Reply from Stanton Optical - Bowling Green
Donna and Deborah are both absolutely fantastic and I am so thankful for their help!
Overall a great experience and friendly staff and atmosphere
Very helpful and friendly workers. Nice selection of eyewear to choose from.
Professional service. Excellent selection. My prescription is kind of difficult. They got it perfect!
Easy and quick process, and friendly staff and tons of great frames to choose from!
The staff was friendly, received my glasses fast, prices were reasonable.

Reply from Stanton Optical - Bowling Green
They helped me pick a good fitting frame for my face shape. My glasses came in with no problems. Very happy!

Reply from Stanton Optical - Bowling Green
The staff at Stanton Optical were very friendly and helpful. They helped make my first visit to the eye doctor efficient and not overwhelming. I really enjoyed my visit because of them.
The doctor who conducted my exam via telehealth went a little fast and was sometimes hard to understand. I believe if he would have been in the office, I would have given a 5-star rating.

Reply from Stanton Optical - Bowling Green
From my eye exam, getting my contacts and then ordering glasses. I can’t say enough Thank you’s to this group. Nice positive atmosphere. Each person was very professional kind and genuinely wanted the best for me. I’m glad I picked this place to get my needs meant… Thank you!

Reply from Stanton Optical - Bowling Green
Debbie and all the staff at Stanton Optical our wonderful to work with.

Reply from Stanton Optical - Bowling Green
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.