"Izzy" was awesome and assisted me in making the contact lenses I required more affordable. She was courteous, friendly and very customer service oriented, which is what I look for in those I choose... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
"Izzy" was awesome and assisted me in making the contact lenses I required more affordable. She was courteous, friendly and very customer service oriented, which is what I look for in those I choose... See more
Company replied
My first time experiencing with Stanton Optical was a great experience. The person staff that helped me her name is Tomasa, she was very Respectful,helpful,and very nice friendly person. I would rec... See more
Company replied
I got a new prescription on Thursday. We called Stanton on Friday to see about getting it filled and got an appointment on Saturday. We got there, found two pair of frames I liked, and they were able... See more
Company replied
You need management on property. Lack of professionalism and products without,visible prices . All products without visible pricing, conveniently the highest products in the store. My prescription... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
655 W Illinois Ave, #1090, 75224, Dallas, TX, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible. Waste of time. Flippant, unhelpful staff. I waited 3 weeks for my glasses, half my order wasn’t ready then I was made to feel bad about my prescription saying that my “lenses were too thick” as the reason they needed even more time to finish the order and why they couldn’t adjust my glasses properly. I’ve been wearing glasses for over 30 years. I’ve had every frame known to man and have never heard of frames that can’t be adjusted because of lens thickness…that’s like the entire purpose of the frame!

Reply from Stanton Optical - Dallas (Oak Cliff)
You need management on property. Lack of professionalism and products without,visible prices . All products without visible pricing, conveniently the highest products in the store. My prescription was for basic prescription. No progressive or bifocal. Still got my prescription wrong. No one offered too fit my glasses.

Reply from Stanton Optical - Dallas (Oak Cliff)
First off the Dr is virtual which if I knew that I would’ve never came in. Second to take the eye test twice. And last but not least the glasses don’t sit right on my face they didn’t have a good selection Either to choose from. Also one more thing the important thing the time frame for them to come back wasn’t accurate and I had to wait another week and a half and the eyes still seem to me like my bison is still burry at times.

Reply from Stanton Optical - Dallas (Oak Cliff)
Was told my glasses were ready but they were not had to wait another 5 days 🤨🤬

Reply from Stanton Optical - Dallas (Oak Cliff)
Very good and great service, i always get my prescriptions at staton optical, 5 pair so far, I love the consistency and their work.
I got a new prescription on Thursday. We called Stanton on Friday to see about getting it filled and got an appointment on Saturday. We got there, found two pair of frames I liked, and they were able to do one pair while we waited. No pressure to do any extras, although there were extras available.

Reply from Stanton Optical - Dallas (Oak Cliff)
Tamara was a good lady. Glasses are good. Nice process. Would recommend again.

Reply from Stanton Optical - Dallas (Oak Cliff)
I went to pick up my frames, I inspected them before I left the store,the left lens had a big chip on them,I never left the store, I brought the defect to the attention of the sales woman,she charge me 40$ to fix something I didn't break, who ever installed the lenses caused the damage... I'm on a budget, I barely had enough for the initial purchase, this did it for me, I'm take my business elsewhere ,I shouldn't been charged ,how could they not see the damage before they told me to pick up

Reply from Stanton Optical - Dallas (Oak Cliff)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.