Aria is eight years old from Virginia and was very nervous to get her eyes examined. She was welcomed as soon as we walked in the door and the young lady was very reassuring, friendly and helpful and... See more
Company replied
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Aria is eight years old from Virginia and was very nervous to get her eyes examined. She was welcomed as soon as we walked in the door and the young lady was very reassuring, friendly and helpful and... See more
Company replied
Quick friendly service. Manager was courteous and efficient. Whole whole transaction took less than 10 minutes. Replacement lenses fit perfectly.
Company replied
My wife and I each ordered 2 sets of glasses (sunglasses and clear glasses). Out of the 4 pair of glasses only 1 was usable. After a month of them messing around remaking glasses only 1 pair was usabl... See more
Company replied
The staff was all very friendly and helpful. They explained every step of the eye exam, which I found very reassuring because I get pretty anxious at doctors' offices.
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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525 S Telshor Blvd, 88011, Las Cruces, NM, United States

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Natalie did a great job! Excellent customer service. Will buy here again.
Great service. I will let my family know that for their visions needs to schedule their appointments with Stanton Optical. Will let my church members know about how well my glasses are working.
Stanton was quick and professional helped me get contacts in a hurry!
Unprofessional and Inexperienced staff! Worst eye exam ever! Prescription not right and my insurance was charged anyway. Staff rude and inconsiderate. Will definitely let others know. Will not recommend this place ever!!

Reply from Stanton Optical - Las Cruces
I'm still waiting to be called that the frames are in. Sadly, that has yet to happen. Guess I shouldn't be holding my breath. And the date of experience, on this review, showing that I was there on 17 March 2026, I wasn't there. No one called me, so how was I there?

Reply from Stanton Optical - Las Cruces
I expected an optometrist but got someone on a screen, I could barely understand. One of the two pairs of glasses was so badly made I had to get another pair. They did make another pair without a qualm.

Reply from Stanton Optical - Las Cruces
Everyone was so nice and made me feel welcome. The answered all my question, and helped me pick out 2 pairs of glasses. I got trail pair of contacts to ensure they would work for me.
i was quoted 200 for contacts and then when i went in person the contacts were 350 . i was asking the woman helping me to break down the cost and i didn't understand. the glasses choices are ugly. i should have gone to americas best. i had a budget of 300 and i could not afford the contacts and so i had to pay for the prescription even though i bought my glasses there. i will never go back to staton optical again *** also i went to that specific location because they made me believe that the glasses would be made there. when i was asking the lady she kept telling me * if * we have the lenses, i had to kindly ask her to check if they had lenses so i can find out if they will be made there. i will not recommend this place to anyone i will tell them its awful there. i wish i could've gotten a refund

Reply from Stanton Optical - Las Cruces
They took almost 3 weeks to have my glasses ready. I got the notification that my glasses were ready I went and told me that they were still working on them to come back tomorrow. Counting that I’m not from town i have to drive 1 hr to get there just to tell me they were not ready come next day and still next day told me that they were not ready so I told them that I would like to talk to the manager and that’s when they started working on them still waited 1hr for them.

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Reply from Stanton Optical - Las Cruces

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Reply from Stanton Optical - Las Cruces
My order was incorrect, the glasses weren't made right, and your store manager took care of it to my satisfaction

Reply from Stanton Optical - Las Cruces
It waa quick and easy. Not a long appointment. I had a next day appointment. I got next day glasses.

Reply from Stanton Optical - Las Cruces
The level of customer service I received from Natalie was amazing. She was incredibly attentive, and went above and beyond to help me find exactly what I needed. The product quality is top-notch. Highly recommend!"

Reply from Stanton Optical - Las Cruces
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