I purchased 2 pairs of glasses at your store and had to wait 2 weeks for them to be made. I went back to the location to pick them up, and only one pair could not be found. The glasses were deliver... See more
Company replied
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I purchased 2 pairs of glasses at your store and had to wait 2 weeks for them to be made. I went back to the location to pick them up, and only one pair could not be found. The glasses were deliver... See more
Company replied
They were awesome. They gave me a paper with the right prescription for my eyes and I got my glasses in a week and a half. Plus they let make partial payments. This place deserves a round of applause... See more
Company replied
Great help the staff is wonderful and efficient!! Could not have been a better experience!!!
Company replied
Employees were very friendly & knowledgeable. The virtual vision exam was different but not bad at all. I never did get a chance to talk to the actual doctor. My only complaint is the waiting around.... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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3460 Murphy Canyon Rd, 92123, San Diego, CA, United States

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Where did all people go? I had a remarkable experience with the doctor and her associates. Very happy! But it fell down for there. I shopped for frames (too big) by myself and made decisions by myself. The upshot is that I returned the first pair because it falling off my head despite several fitting and had another pair ordered.

Reply from Stanton Optical - San Diego (Stonecrest)
The service is good, but they give a delivery date for the glasses and then don't meet it. You call, they give you a date, but when you go to the store the glasses aren't ready.

Reply from Stanton Optical - San Diego (Stonecrest)
THe remote eye exam was awful. Unlike every other
eye exam i have had (i am77 yrs old) we never saw clear images. The sellingup (from the bargains adverstised) was extreme. Your goal is to sell the mpst expensve lenses possible.

Reply from Stanton Optical - San Diego (Stonecrest)
The staff were very friendly and helpful. The selection was pretty good and the prices were great. Unfortunately, there just weren't enough staff to help all the customers and I ended up waiting at least 20 minutes for a staff person to be available to order my glasses. But he was really nice and took care of my order very quickly!

Reply from Stanton Optical - San Diego (Stonecrest)
I have had multiple mishaps at this location. I believe all by the same incompetent employee. She does everything wrong, doesn't take accountability or even apologize for wasting your time. First, placed an order incorrectly. Then said glasses were ready to pick up and in hand when they were not, wasting one trip. They somehow ordered a wrong prescription, and we had to come back. Did not take accountability or apologize. They started to cut new glasses and again cut the wrong prescription on first pair and tried to deny it. They stopped the second cut midway because they realized it was also the wrong one. No apology. While I did eventually get my glasses, it took an extra 2 trips and an extra 3 hours wait time on the last day with not even an apology.

Reply from Stanton Optical - San Diego (Stonecrest)
Excellent service when picking up our glasses!

Reply from Stanton Optical - San Diego (Stonecrest)
Not respectul of my appointment time. Switched technicians midway thru exam causing further delay. :-(

Reply from Stanton Optical - San Diego (Stonecrest)
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