The staff was incredibly helpful, kind, and professional. My only complaint is that no one discussed my eye exam details with me after the doctor reviewed them.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was phenomenal ! I paid for the 2 pairs for 79.99. Only issue is I can see out one pair of my glasses but the other pair I can’t see too well out of. When I got the glasses I put on both p... See more
Company replied
Last at front desk could use some customer service training she was rude and hateful on my first visit but the lady in back was wonderful great customer service. My glasses were good could use better... See more
Customer service is just one factor. The individuals working at this location represent team work. They made and have always made me feel important.
Company replied
Company details
Written by the company
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Affordable Eye Care for Everyone
Written by the company
- Quality Vision Care That Fits Your Budget
- At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
- Same-Day Glasses, Made Onsite
- Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
- Your Eye Health Is In Expert Hands
- Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
- Eye Care for the Whole Family
- Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
- Most Major Vision Insurance Plans Accepted
- Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.
Contact info
5071 Monroe St, 43623, Toledo, OH, United States
- (419) 326-5868
Two Pairs for $79 + Free Eye Exam
3.5
Average
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stanton Optical - Toledo
Hello John, we're sorry to hear that our pricing did not meet your expectations. We strive to offer a variety of eyewear options to accommodate different needs and budgets. Please keep in mind that depending on your prescription, product selection, and any additional upgrades, the package price can vary. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
You lost my glasses
You lost my glasses. It’s been over 24 going on 48 hours and no follow up.
7 July 2026
Reply from Stanton Optical - Toledo
Hello April. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it is to experience a delay with your order and not receive timely updates. This is not representative of the level of service and care we aim to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
The staff was incredibly helpful
The staff was incredibly helpful, kind, and professional. My only complaint is that no one discussed my eye exam details with me after the doctor reviewed them.
7 July 2026
Reply from Stanton Optical - Toledo
Hello Megan! We're glad to hear our team was helpful, kind, and professional throughout your visit. We apologize that your eye exam results were not reviewed with you afterward, as we understand how important it is to have a clear understanding of your vision and prescription. We appreciate you bringing this to our attention as we continue working to improve our patient experience.
Stanton Optical is harassing me…
They continue to send me multiple text messages a day (and night) about missed appointments, missed meetings, employee reviews, etc when I don’t even work there! I bought a pair of glasses two years ago and now this is what’s happening. Can’t get them to stop. The phone numbers that call me all lead back to Stanton and I actually speak to their customer service and then get transferred to the store in Toledo OH. So it’s them and not scammers. They will not remove my information so this does not keep happening. They think it’s funny that someone from their company is doing this to their customers. Then all they do is just deny it’s them. I gave them the phone numbers that are contacting me and told them to call them and see who they end up talking to but they refuse to even step up to help resolve anything happening on their end. This is now harassment by their company and I’m going to have to take legal action to get them to stop.
7 July 2026
Unprompted review
Reply from Stanton Optical - Toledo
Hello. We're sorry to hear about your experience, and we regret the concern caused by receiving communications intended for another individual. Protecting patient information is extremely important, and this is not the level of service and care we strive to provide. Your feedback regarding these communications and your request to stop receiving them will be shared with the appropriate team internally for review as we continue working to improve our processes and safeguard our customer communications.
Choosing frames was easy.
The crew gave me plenty of time to choose frames and try them on. Giovanni was so helpful and easy to talk with. He helped me through everything!
3 July 2026
Reply from Stanton Optical - Toledo
Hi Doreen. Thank you for your wonderful review! We're so glad you had plenty of time to find the perfect frames and that Giovanni made the process easy and enjoyable. We'll be sure to share your kind words with him. We appreciate your support and look forward to helping you again in the future! 😊👓
Nice being able to have lens cut same…
Nice being able to have lens cut same day. Besides for being told they would be cut over a hour sooner then they was.
5 July 2026
Reply from Stanton Optical - Toledo
Hello. We’re glad to hear you appreciated our same-day lens service and sorry that your lenses were not ready within the timeframe you were originally given and regret any inconvenience the additional wait caused. Please note that same-day service can vary depending on your prescription, product selection and additional add-ons. We appreciate your feedback as we continue working to improve the overall customer experience.
The service was phenomenal
The service was phenomenal ! I paid for the 2 pairs for 79.99. Only issue is I can see out one pair of my glasses but the other pair I can’t see too well out of. When I got the glasses I put on both pairs briefly but one pair I really liked. I wore those for a few weeks and when I was ready to try the other glasses I realized they were a little off. Other than that I loved everything about Stanton. The staff are all so professional and offer admirable service !
18 March 2026
Reply from Stanton Optical - Toledo
Hi Kelly. Thank you for your wonderful review! We're delighted to hear that you loved our service and had a great experience with our team. We apologize that one pair of your glasses doesn't seem as clear as the other, and we'd love the opportunity to help make that right. Please feel free to stop by or contact us so we can take a look and ensure both pairs are providing the vision you deserve. We truly appreciate your feedback and your kind words about our staff, and we look forward to serving you again! 😊👓
I couldn’t see out of the new glasses I…
I couldn’t see out of the new glasses I was tested for TWICE. Now I’m told to go to another professional eye doctor to get another script! I’m gonna have to have a full refund!
2 July 2026
Reply from Stanton Optical - Toledo
Hello. We're sorry to hear that, despite being evaluated twice, your new glasses still did not provide the vision you expected, and we regret the frustration and inconvenience this has caused. This is not the level of care or quality we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
Customer service is just one factor
Customer service is just one factor. The individuals working at this location represent team work. They made and have always made me feel important.
10 June 2026
Reply from Stanton Optical - Toledo
Hi Robin. Thank you for your kind review! We're honored to hear that our team consistently makes you feel valued and important. Providing great customer service is only part of what we do—we strive to create a welcoming experience through teamwork, care, and attention to every customer. We truly appreciate your continued support and look forward to seeing you again! 😊👓
Staff were very professional &…
Staff were very professional & knowledgeable. They did a good job explaining everything. I love my new glasses & contacts!
10 June 2026
Reply from Stanton Optical - Toledo
Hello Kelly. Thank you for your feedback! We’re so glad to hear our staff was professional and knowledgeable and took the time to clearly explain everything. It’s wonderful to know you love your new glasses and contacts. We truly appreciate your support and look forward to serving you again in the future.
The staff was excellent!
11 June 2026
Reply from Stanton Optical - Toledo
Hello Johanna! Thank you so much for your kind words. We are thrilled to hear you had an excellent experience with our team. We truly appreciate your support.
Will never be coming here again
Will never be coming here again. Terrible service, except for matt
10 June 2026
Reply from Stanton Optical - Toledo
Hello Chad. We’re sorry to hear that your experience did not meet expectations. We appreciate your feedback and are glad Matt was able to provide good service during your visit. However, we regret that the overall experience was disappointing. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.
Reply from Stanton Optical - Toledo
Hello Johnie! We’re glad to hear everything went well. We appreciate your support and look forward to seeing you again!
Candice and her crew did amazing work!
16 May 2026
Disappointed in the service and glasses
I received a text message that stated my glasses are in. Only the glasses came in, the sunglasses did not. Immediately upon putting the new glasses on my vision was very blurry and was not corrected as I expected. The technician told me to wear them for a while and let my eyes adjust. Then the technician did very little to ensure the glasses fit my face correctly. I wore the glasses home and the rest of the evening and my eyes never adjusted. I will be returning my glasses and asking for a full refund. This would be the third time in a row going to Stanton optical where either my wife and or myself had to return glasses to get them corrected.
2 May 2026
Reply from Stanton Optical - Toledo
Hello, we're sorry to hear that your prescription isn't working as expected and that you only received part of your order. We understand how frustrating it must be to experience blurry vision and concerns with the fit of your glasses. Thank you for bringing this to our attention—we’ve escalated your situation for further review so we can address your concerns. We truly appreciate your feedback.
Horrible experience.
The eye exam was lousy. The new glasses are worse than my old glasses. The fitting was rushed and the glasses sit noticably crooked on my face. I was never told that the "deal" only covered a limited field of vision. I would have paid more for real glasses if someone had mentioned that. The employee that took my information on arrival didn't tell the employee setting me up for the exam that I was there and I sat waiting unnoticed until the next appointment showed up. The employee then blamed me for not sitting in a chair visible from the other end of the store and made me wait until after the person that had just arrived was done. The worst part is that the glasses are unusable and I feel cheated out of what I paid.
18 March 2026
Reply from Stanton Optical - Toledo
Hello Ric. We’re very sorry to hear about your experience and sincerely apologize for the frustration and disappointment you encountered throughout your visit, including the delays, feeling overlooked during check-in, and leaving with glasses that did not meet your vision needs or fit properly. Please know that pricing can vary depending on your prescription, product selection, and any additional add-ons. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
Fast service
Fast service. Friendly staff. Every time I come in they're very personable. Return time on frames are always earlier than they estimate
30 April 2026
Did not like the telecommunication exam…
Did not like the telecommunication exam and the prices were so high
8 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.