Starfire Direct Reviews 878

Heather helped me with my order today, and she spent a lot of time with me. I really appreciated all her patience and knowledge. Thank you for not being annoyed with my many questions, and for helping me find an option we are so happy about installing!

Starfire Customer service rep, Eric, answered all my questions and even added an option that I forgot. Would Highly recommend Starfire

I had a great help from Kim Woody, she explained all my question and she was excellent help, very happy with the product, thanks again.

The selection, product, delivery and service were all great! However, we should have called though before purchasing to make sure our fireplace was compatible and should not have gone with the recommendation on several sights regarding how much to buy for our size fireplace. We ended up purchasing 32 lbs but can't use more than 5 lbs for our brand fireplace. Ended up being a very expensive 5 lbs!

Talked on chat with Kim, was very helpful and helped make this an easy transaction!

Very happy with the fireplace glass. Your prompt service was appreciated.

Really nice experience through the chat negotiating a discount in order to match a competitor.

Seems to me the most important information to provide a customer is the purchase confirmation and shipping status of the customer's order. I've placed two orders for nearly $2K each. In both cases, I never received any email from starfiredirect with a confirmation of my order, shipping status, tracking numbers, or anything of the sort. There's an overly complicated customer portal that I'm asked to log into, which is a hassle. It contains tons of not very useful information and features, but no shipping status or tracking information. I don't need a "dashboard" (which they provide in their customer portal), I just want to know where the stuff is that I ordered - did it ship, and if so, tracking info. Keep it simple.

Heather was more than happy to help. Super nice and helpful. Thank you!!

Helpful, prompt service, on time delivery .

Hope it comes soon!

Built a fire pit in my backyard and needed a good way to support the fire pan and ring.

Did some research and found the StarFire Direct website. They had a great installation video for the ledges and I ordered 7 of them. They arrived last week (quickly) and I installed them today.

They went in easily and worked perfectly.

The fire pit now looks fantastic. I would highly recommend these to anyone building a fire pit.

Great product, great service. Thanks!

I shopped all the items in the venue of what I was looking for. There was a huge selection.

High quality and shipped quickly

excellent product - beautiful effects - will definitely order more

I can't really review since I have not received the item. I called and was told it would be shipped early this week. So far have not received any notification of shipment

They look great!

Kim was very knowledgeable of Starfire's products. She responded quickly, and accurately, to all my inquiries. Kim was helpful in processing the payment through Paypal and I really appreciated her professionalism in our online chat.
Again, Thank you.
Larry McCoy

Shopping for what I needed was easy and fast. The colors and helpful hints were exactly as stated. We purchased the caribbean blue reflective glass for our natural gas fire pit and it looks unbelievable.

I purchased the heater on the 27th of January and never received any information until two weeks after the purchase. I was charged for the purchase three days after buying it. It appears as if it will take close to a month before I receive the item I ordered. I would not recommend purchasing from them