After I purchased G45 off of Starfire Direct website, I received a call from Scott Nunes promptly asking if I needed anything or if I had any questions that I needed addressed. He was very helpful in... See more
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See what reviewers are saying
We ordered a fire pit 6/24/24…..with estimated delivery in July…then they said they encountered production problems and delayed delivery till October…it is now 10/26/24 and I’ve emailed and called wit... See more
We have been thrilled with the refresh on our existing natural gas patio fire pit with a new burner ring and copper fire diamonds. We now have a beautiful, large flame and the fire diamonds are an ap... See more
Scott Nunes is amazing. He is very knowledgeable and was able to help me find a glass burner that I could retrofit into my existing enclosure. Fake logs be gone! Welcome a warm soothing green glow wit... See more
Company details
Written by the company
At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!
Contact info
42168 Remington Avenue, 92590, Temecula, United States
- 866-578-8538
- info@starfiredirect.com
- starfiredirect.com
So many options to choose from
21 April 2017
Unprompted review
Just placed an on line order
Just placed an on line order. Kim was extremely helpful and promised to get my fire glass to me in NJ in time for my event. Fingers crossed, but so far so good!
The website is set up nicely and easy to navigate.
20 April 2017
Unprompted review
Thanks for all.
20 April 2017
Unprompted review
Easy and quick .
20 April 2017
Unprompted review
forgot to send the included cover and …
forgot to send the included cover and the lazy susan had the wrong brackets on it, not allowing it to fit correctly. I called customer service and they responded quickly and sent me the cover and are in process of shipping me the correct brackets to allow the lazy susan to fit correctly .great personal in customer service.
19 April 2017
Unprompted review
Quick Shipping Great Customer Service
Appreciate getting me the parts I needed quickly and the great customer service and fast shipping.
19 April 2017
Unprompted review
They got right on my order and it …
They got right on my order and it arrived today. Great service.
15 April 2017
Unprompted review
The 18 inch H Burner is fantastic
The 18 inch H Burner is fantastic. It cranks out the flames, 4x more than my old single burner. Top quality construction and easy to install. I have a whole new fireplace!
14 April 2017
Unprompted review
It was easy and got the best price on …
It was easy and got the best price on the internet.
14 April 2017
Unprompted review
Ordering was an great experience
Ordering was an great experience. Heather could not have been more helpful, she has great product knowledge and answered all of my questions. I look forward to ordering my Fire Glass from Starfire.
12 April 2017
Unprompted review
Excellent service all around
Excellent service all around. Easy communication and process. Kim is wonderful!
11 April 2017
Unprompted review
Good prices....
Good prices..... 9 days later.... order still has not shipped.
11 April 2017
Unprompted review
Reply from Starfire Direct
Hi Barbara,
Your order was shipped on April 5th and is on the FedEx vehicle for delivery today. Please let us know if you need anything else. Thank you for your business.
Easy to navigate
11 April 2017
Unprompted review
Very good experience.
10 April 2017
Unprompted review
The site is easy to navigate
The site is easy to navigate. The only problem is there's no login icon for easy sign in.
8 April 2017
Unprompted review
Quality and amazing service!!!
Starfire always has what we need. The one time they didn't they went and had it custom fabricated for us to meet our dead line. I am a forever customer. Never had any issues with any of my orders. Always on time.
Spencer
Boise backyard innovations
7 April 2017
Unprompted review
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