Starlight Beds Reviews 1,552

Placed an order and less than an hour later I realised it wasn’t required and emailed the company requesting the order be cancelled. This was Friday morning last week, now 6 days later I still have had no response and the phone line is not manned and continually on hold or then hangs up when you do get through. Terrible service, would never order again through this company. I now have a mattress that is sat in a post office 3 hours away from where I live and this company couldn’t care less

Still haven't received mattress. No one will answer emails or the phone.

Didn’t receive the mattress I ordered, DHL were supposed to be delivering it on Thursday between 17.33-18.33 according to the email and text they sent me, I was in all day, I got another email at 17.58 to say they had tried to deliver it at 14.55 but I didn’t answer. Which is a lie because I have cameras and no one called at 14.55 or any time all day long!! They left no calling card because they lied about it! I emailed and called starlight beds and they didn’t respond to my email, on the phone they said they would look into it and call me back-they didn’t call me back! I called dhl and got an automated voice that was absolutely no help! I went online on dhl and chose to have it delivered again next day- it was not delivered the next day….or the day after that! Had to ring starlight again and this time they said would ring me back in an hour with update, they didn’t ring me back I rang them back after 2 hours, they said my mattress had been taken off the delivery van so wasn’t coming today either but they don’t know why and they can’t send another one because they are made to order!?! Absolutely no help whatsoever - cancelled order had no email to say it’s been cancelled even though they said on the phone would get email

Great mattress, quick delivery. So comfy!

It was easy to make a order and pay and it was very quick delivery very happy

Ordered a mattress, had constant problems with delivery and the item not turning up. Nobody from this company took ownership to sort it out, left it days before in the end after no calls backs as promised I cancelled the order.

I haven’t yet received my order - the delivery hasn’t happened?!

Very fast, very friendly, very human service

Not great quality.

No issues, the mattress is amazing for the price, I’ve never slept so good. Shipped very quickly as well.

Very good value arrived on time Thank you

I've used the new mattresses in the Motorhome for 2 days now and have the worst backache I've ever add.
Is there a return process please?
They are obviously unpacked and used for two nights but very uncomfortable.

We were kept informed when the matteress will arrive. On time great service

2nd time buying from here.
Good value for money

Mattress was as described and more comfortable than the very expensive one we have just got rid of because it was not at all comfortable

I purchased a mattress from this company in July it was advertised as a deep luxurious cool tough big bricks quilting with memory foam and spring mattress. This is the most uncomfortable mattress I have ever bought after two months I have had to get rid of it and buy another one as the springs in the mattress dig in your body and is so uncomfortable. I emailed them and there reply was sorry I wasnt satisfied, but due to health and safety cannot do anything because I have lay on it. How do you know if a mattress is comfy or not without lying on it first. They were not interested just a sorry, not even a goodwill gesture offered. I will not be using this company again.

Was bought on recommendation, my granddaughter perched one and told me how good it was.

Great price, and arrived next day - excellent service, thank you :)