Star Sweepers Reviews 226

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, noting how well they meet their needs. Many people highlight the ease of the ordering process and the exceptional speed of delivery, with some even receiving their items on the same day or the next day. The service provided is frequently described as amazing and helpful. However, some customers were dissatisfied with the delivery service, experiencing delays and receiving multiple unfulfilled delivery notifications. A few also expressed disappointment with the overall service and product quality in these instances.

What people talk about most

Product

People report positive experiences with product, often praising the quality and effectiveness. Many customers... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Quality

Clients share positive opinions on quality, frequently praising the products as great, solid, and excellent.... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the amazing and quick service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started using the Menthylated Folate Chewables. Within a few weeks I noticed that my skin, hair and nails are healthier, my hormones are starting to recover and my mood and mental wellbeing has si... See more

Rated 5 out of 5 stars

My enquiry on your website was answered promptly, and I received the ordered Ergo Pouch 2.5 tog just as quick. My previous experiences with Starsweepers were at their shop, and the service was very he... See more

Rated 5 out of 5 stars

I have been using the ErgoPouch sleep solutions for about 4 years for both my kids and i honestly don’t know what I would have done without them. I’ve bought other sleep sacks but my kids never liked... See more

Rated 5 out of 5 stars

Excellent service. Even though the team were still on leave, they managed to courier my order to me as I needed it urgently. My kids have always, and will always, only use products from Star Sweepers!... See more

Company replied


Company details

  1. Baby shop
  2. Baby Clothing Shop

Written by the company

Star Sweepers was founded with one thing in mind: offering quality sleep solutions to help your little one (and yourself!) enjoy a better night's sleep. ​ Founded by a mom who has worked with global brands in the baby industry for over 10 years, Star Sweepers offers products which are fully safety compliant, ethically produced, sustainable sourced and of the highest quality. With the birth of her first-born, she had many sleepless nights worrying if her little one was warm enough. Although he was a good sleeper, blankets were always kicked off leaving him uncovered and cold. In the search for local products, she found that there was really a need for high-quality, safe sleepwear to give you peace of mind at night. Today Star Sweepers is the exclusive supplier of world-renowned brand ergoPouch in South Africa. Now locally warehoused and efficiently shipped, better sleep is right at your doorstep! WHO IS ERGOPOUCH? Not familiar with this amazing brand? Well here’s the low down. ergoPouch prides themselves on being THE reliable and trusted innovators of natural, organic sleep products for babies and toddlers and first and foremost WE LOVE SLEEP! They are an Australian company renowned for the design and manufacture of high quality baby swaddles, sleeping bags, sleep suits, pajamas made from skin-friendly natural breathable fibers and offer a diverse range of fashion forward designs and prints. ​Their products are warehoused by Star Sweepers and shipped efficiently within South Africa, sleep cannot be delivered any faster! Like ours, their mission is to give baby a safe, ethical and overall better night’s sleep... and in style! WHERE DID IT ALL BEGIN? ​ergoPouch was founded in 2008 by super sleep deprived mum Alina Sack. Alina was inspired to develop the first ergoPouch sleeping bag with her first son who was somewhat of a ‘challenged’ sleeper. Desperate to help the entire family get a better night's sleep, Alina got out her sewing machine and made him the very first ergoPouch sleeping bag. It worked. He could move around the crib without getting tangled and the bag kept him snug and sleeping peacefully all night. Today ergoPouch is a market leading and award-winning brand in Australia and growing quickly in the USA and the company’s products are now sold worldwide in other countries/continents such as New Zealand, Middle East, South America, Europe/UK and Asia. WHY CHOOSE ERGOPOUCH? Every ergoPouch product is made using natural breathable fibers such as organic cotton and bamboo. Their entire range is ergonomically shaped for hip development and has been officially recognized by the International Hip Dysplasia Institute as “hip-healthy” and has the National Eczema Association (NEA USA) Seal of Acceptance for the Cocoon Swaddle Bags. ergoPouch products are TOG (warmth) rated to suit every temperature, every Pouch comes with a room Thermometer and dressing guide so you know which TOG warmth to dress your child. A selection of items are convertible for multi-functionality, such as our Sleep Suit Bag that converts from a Sleeping Bag to a Suit with legs using zippers and our Cocoon Swaddle Bag that can be used as an (arms-in) Swaddle or (arms-out) Sleeping Bag. They believe all children deserve to sleep in premium fibers that care for their health and safety, as well as the environment. From their fibers through to their manufacturing, they consider all stages of development to deliver sustainable and ethical sleepwear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Rated 5 out of 5 stars

Forever Ergopouch

Always Fast service. Super helpful with advice. My baby has only ever worn ergopouch from birth when sleeping and shes nearly 2. We just transitioned her to the sleep onsie and she loves it ❤️

29 April 2026
Rated 1 out of 5 stars

I've ordered on 28 April no order yet

I've ordered on 28 April. Have still not received my order. Delivery company has my address incorrect, but no luck in reaching them via phone, email or Whatsapp

28 April 2026
Star Sweepers logo

Reply from Star Sweepers

Dear Izolde,

We are truly sorry to hear about your experience and completely understand your frustration regarding the delay with your order.

We were only made aware of the delivery issue this morning and responded to your message within less than an hour to try and assist as quickly as possible. Since then, we have been in contact with the courier company, who advised that they had difficulty reaching you as the contact number provided appeared not to be working when tested. We immediately requested an alternative number from you and passed it on to the courier to help resolve the matter as quickly as possible.

From the courier’s tracking information, we can see that three delivery attempts were made. That said, we are equally disappointed and concerned that your parcel has taken this long to reach you, and we are currently escalating the matter with the courier to understand why we were not alerted sooner that there was a delivery problem.

At Star Sweepers, we always strive to provide the best possible service, and this experience is certainly not reflective of the standard we aim for. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to get your order delivered as soon as possible.

Kind regards,
The Star Sweepers Team

Rated 5 out of 5 stars

Everything

Everything. Product and service!!

25 April 2026
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Reply from Star Sweepers

Thank you Lorraine! We appreciate your excellent feedback.

Rated 5 out of 5 stars

Easy checkout, quick delivery, great product.

The checkout was easy. Prompt and quick delivery. The best and warmest sleep sack I could find for our cold winters. Very happy wuth the product. My baby sleeps more in his crib now, because he can't kick off his blanket and get cold.

27 April 2026
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Reply from Star Sweepers

Dear Alitza

Thank you for your support and for taking the time to share your experience with us. Wishing you and your little one many more cozy nights ahead!

Rated 5 out of 5 stars

Love this product

Love this product, love Star Sweepers. They basically gave me next day delivery at no additional costs.

27 April 2026
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Reply from Star Sweepers

Dear Lucia

We’re absolutely thrilled to hear that you love the product and had such a great experience with us. We always try our best to get orders to our customers as quickly as possible, so we’re glad we could make that happen for you!

Your support truly means the world to us. Thank you for choosing Star Sweepers!

Rated 5 out of 5 stars

Good quality - fast delivery

The delivery was fast, got delivered within 5days and I stay in a very rural area. Got the free thermometer guide with it, my little guy loves it and wants to stay in it all day. Great product and solid quality. Now my son wants a white one.

13 April 2026
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Reply from Star Sweepers

Dear Janine

We’re so happy to hear that your order arrived quickly, especially in a rural area — that’s wonderful feedback for us. We’re also glad the free thermometer guide came in handy!

It absolutely made us smile to hear that your little guy loves his sleep sack so much that he wants to stay in it all day. And now a white one too? Sounds like he’s officially part of the ergoPouch fan club!

Thank you for your support and for sharing your experience with us. Wishing your little one many cozy and happy sleeps ahead.

Rated 5 out of 5 stars

Excellent turn around time & service

Excellent turn around time, less than 24hrs and the pack was in my hand.

8 April 2026
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Reply from Star Sweepers

Thank you so much for your amazing review!

We’re thrilled to hear that your order reached you in less than 24 hours — that’s exactly the kind of service we strive for. We know how exciting it is to receive goodies for your little one quickly!

Thank you for your support and for taking the time to share your experience with us. It truly means a lot to our small team.

Rated 5 out of 5 stars

Amazing service

I had a small issue with delivery from Star Sweepers, but I’m truly impressed with how professionally and kindly it was handled.

Their level of care, excellent customer service, and commitment to quality really stood out. Corli reached out personally and ensured everything was resolved quickly and smoothly, which I really appreciated.

It’s clear this is a company that takes pride in what they do and values their customers. I will definitely continue supporting them and remain a returning customer. Thank you for such a positive experience!

2 April 2026
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Reply from Star Sweepers

Thank you so much for your incredibly kind words and thoughtful review.

While we’re sorry there was an issue with the delivery, we truly appreciate your patience and understanding throughout the process. It means so much to hear that you felt supported and cared for, as providing excellent customer service is something we value deeply at Star Sweepers.

Thank you as well for your kind mention of Corli — she genuinely cares about every customer experience and will be so touched by your feedback.

We are incredibly grateful for your support and trust in our business, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Absolutely phenomenal service &…

Absolutely phenomenal service & delivery! Ordered on 08/04 at 10am. My order was in my hand on 09/04 at 11am. Happy with my 2 Ergopouches as well. Definitely be back

8 April 2026
Unprompted review
Star Sweepers logo

Reply from Star Sweepers

Thank you so much for this amazing review!

We’re absolutely thrilled to hear that your order reached you so quickly.

We’re also so happy that you’re loving your two ergoPouches! Thank you for your support and for taking the time to share your experience with us. We can’t wait to welcome you back again soon!

Rated 5 out of 5 stars

I love these sleep suits

I love these sleep suits, I just bought my second one. Ordering process is easy and delivery is quick.

2 March 2026
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Reply from Star Sweepers

Thank you so much for your lovely review and for coming back for a second sleep suit!

We’re so happy to hear that you’re loving the product and that you’ve had a smooth ordering and delivery experience with us. There’s no better compliment than a returning customer!

We truly appreciate your support and look forward to helping keep your little one cozy and comfortable for many more sleeps to come.

Rated 5 out of 5 stars

Luna Balance bike

Love the little bike, superb quality and very easy to assemble!!! Ordering process was easy en delivery time great. Thank you for an overall good experience!!!

28 February 2026
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Reply from Star Sweepers

Thanks so much for the wonderful review, Magdel! We’re thrilled to hear you love the Luna Balance Bike and that the quality and easy assembly stood out. So glad the ordering and delivery made for a smooth experience too — here’s to lots of happy riding ahead!

Rated 5 out of 5 stars

Sleep suits are of excellent quality

Sleep suits are of excellent quality

1 March 2026
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Reply from Star Sweepers

Thank you, Vicky, for the lovely review! We’re so happy to hear you’re enjoying the excellent quality of our sleep suits — that means the world to us.

Rated 5 out of 5 stars

Super fast delivery and love the…

Super fast delivery and love the product!

11 February 2026
Star Sweepers logo

Reply from Star Sweepers

Thanks so much, Jessica! We’re thrilled to hear you loved the product and that it reached you so quickly. Really appreciate your support!

Rated 5 out of 5 stars

Product is sooo cute

Product is sooo cute! Delivery clearly communicated

11 February 2026
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Reply from Star Sweepers

Thanks so much, Zoelle! We’re so happy you love the product. And glad the delivery updates kept you in the loop too!

Rated 5 out of 5 stars

This company has exceeded my…

This company has exceeded my expectations everytime I have ordered from them! The package arrived the next day each time and the products are great!

2 February 2026
Star Sweepers logo

Reply from Star Sweepers

Thank you so much, Sulette! We’re absolutely thrilled to hear we’ve exceeded your expectations every time — that truly means a lot to us. So glad the speedy delivery and great products keep hitting the mark!

Rated 5 out of 5 stars

Great service

Great service. Fast shipping! Very happy

31 January 2026
Star Sweepers logo

Reply from Star Sweepers

Thanks so much, Lzune! We’re thrilled to hear you’re happy with the service and speedy delivery. Really appreciate your support!

Rated 5 out of 5 stars

You can trust them

You can trust them, deliver time, product quality. All good

20 January 2026
Star Sweepers logo

Reply from Star Sweepers

Thank you so much, Sipho! We really appreciate your kind words — so glad to hear you’re happy with the delivery time and product quality. Thanks for trusting us!

Rated 5 out of 5 stars

Beautiful products and fast delivery

Beautiful products and fast delivery. Thank you so much!

13 January 2026
Star Sweepers logo

Reply from Star Sweepers

Thanks so much, Samantha! We’re so happy you love the products and that your delivery arrived quickly. Really appreciate your support!

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