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Star Tech Ltd. - Multiplan Branch Reviews 2

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TrustScore 3 out of 5

2.9

Computer & Accessories store
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Shop-934-935, 942-944, 975,976, 634-635, 504, 505, 325-326, 148-155, Multiplan Center, New Elephant Rd, 1205 Dhaka, BD

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01709995422

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Company details

  1. Computer & Accessories store

Written by the company

Star Tech Ltd is the largest computer shop and IT Solution Provider in Bangladesh. Established on March 1, 2007, Star Tech has grown into Bangladesh's leading technology retailer, offering a comprehensive range of products including custom-built PCs, laptops, tablets, smartphones, servers, workstations, and genuine Apple products. With 20 retail outlets across major cities such as Dhaka, Chattogram, Gazipur, Khulna, Rajshahi, Mymensingh, and Rangpur, and a user-friendly online platform, Star Tech ensures convenient access to quality tech solutions nationwide. Our commitment to customer satisfaction is reflected in our motto, "Customers Come First," and our ISO 9001:2015 certification underscores our dedication to maintaining international quality standards.

Contact info

  • Shop-934-935, 942-944, 975,976, 634-635, 504, 505, 325-326, 148-155, Multiplan Center, New Elephant Rd, 1205, Dhaka, Bangladesh

  • 01709995422

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Frustrating Warranty Experience

Star Tech Warranty Team,

I submitted my full desktop computer to your Multiplan Center branch on 17 September 2025 for warranty service.
After inspection, I was informed that there was an issue with the motherboard and that the repair would be completed within 20-25 working days. Complain no. (CMP-STLMC-Tahmina749-2025-001795)

However, it has now been over a month, and I have not received any update or resolution.
I contacted your warranty hotline several times (on 6, 8, and 20 October), but each time I was only told that it would be fixed “next week,” without any definite timeline or progress.

Due to this prolonged delay and lack of communication, I have formally filed a complaint with the Directorate of National Consumer Rights Protection (DNCRP) regarding this issue.

I kindly request you to review my service case urgently and provide a clear update or resolution at the earliest possible time.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

They were good before

They were good before. But now a days they are not selling quality products. Most of the time they provide used or unpacked product. Service center is worst. Always try to sell anti virus and parts not available usually say.

1 August 2025
Unprompted review

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