Swiss Medica Reviews 80

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I highly recommend staying at the clinic. Very good care, great doctors. Comfortable rooms, clean, very good food. There's a children's playground. For those who are wondering, I advise you to go beca... See more

Rated 4 out of 5 stars

Very new and spotless facility. Hotel standard in rooms and service. Very comfortable bed and always someone there to help if needed. Great cleaning. It is to early for me to review any... See more

Rated 5 out of 5 stars

We are very happy with the improvements that my 2y old son got after his first 3 day treatment. Eye contact, playing with other kids, full sleep during the night without waking up and crying, his... See more

Rated 5 out of 5 stars

Amazing facility with high trained, professional people. I showed positive results after my first stem cell treatment and Swiss Medica followed up with my healthcare even after I was done with treatme... See more

Company details

  1. Clinic

Written by the company

Since the foundation of the first Swiss Medica clinic in 2011, we have been treating patients with a vast array of diseases, from digestive system syndromes like Chrohn’s and cirrhosis of the liver to neurodegenerative disorders such as multiple sclerosis. Currently, we have gathered great experience and are focused on the following treatments: Multiple Sclerosis Diabetes type 2 Lyme disease Parkinson disease Arthritis and arthrosis Stroke recovery


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4.4

Excellent

TrustScore 4.5 out of 5

80 reviews

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Rated 1 out of 5 stars

Beware of “Swiss” medica

Beware of “Swiss” medica - A Disappointing Experience with Stem Cell Treatments

I recently had a very disappointing experience at “Swiss” medica “clinic or how is written “IM CLINIC” on the building , which I feel compelled to share in order to warn others.

I was drawn to this clinic because of their claims of offering advanced stem cell treatments that could potentially help with diabetes type 2. The marketing materials were enticing, promising miraculous results and a path to recovery that seemed too good to be true. Unfortunately, it turned out that it was.

From the moment I arrived, the experience was unprofessional. The staff seemed poorly trained and more focused on upselling treatments than on genuinely understanding my medical history or needs. During my initial consultation, I felt rushed and that my concerns were not taken seriously.

After proceeding with the treatment, I was left feeling disappointed and frustrated. I did not experience any of the promised benefits, and in fact, my condition remained unchanged, if not worsened. When I reached out to the clinic for follow-up support, I found the communication to be lacking and unhelpful.

To make matters worse, I later learned that the clinic's practices may not adhere to established medical guidelines, raising concerns about the legitimacy of their treatments. It is disheartening to think that clinics like this prey on vulnerable patients seeking hope and healing.

I strongly advise anyone considering treatment at “Swiss” medica to do extensive research and consult with qualified medical professionals before making any decisions. There are many reputable clinics and practitioners out there that prioritize patient care and adhere to ethical standards.

In summary, my experience at “Swiss” medica was not only disappointing but also concerning from a safety and ethical standpoint. Please be cautious and informed before choosing this clinic for any stem cell treatments.
Mr. A.
P.S. When there is a negative comment, a patient with a certain name was not treated by them, "does not exist", what I read in the previous comments... Another proof that the "clinic" does not choose means for extra money…

10 October 2024
Unprompted review
Swiss Medica logo

Reply from Swiss Medica

Thank you for your feedback and for giving us the chance to respond to your concerns.

You have dated your visit to Swiss Medica on October 10, but unfortunately we don’t have any patients in our database who came to the clinic in October with a diagnosis of diabetes.

Mr. Borislav Mitrov, if you were indeed a patient, we kindly ask you to contact us at info@swissmedica21.com. We are interested in high quality post-treatment care and will do our best to help you. We will thoroughly review your case, including all stages of treatment preparation and execution, as well as your communications with all parties involved in your treatment process.

You mentioned that the sign on the building is different from Swiss Medica. IM Clinic is part of the Swiss Medica Group, and the full list of our facilities is always available on our official website: https://www.startstemcells.com/swiss-medica-clinics.html

Swiss Medica has recently moved into a new facility. The Swiss Medica logo can be seen at the entrance to the clinic. To learn about Swiss Medica’s new treatment facility, please watch the short video: https://www.instagram.com/p/DC4ubc4sJTk/

You stated that our marketing materials promise miraculous results, but at Swiss Medica, we never guarantee 100% cure and don’t give unrealistic promises, whether in our marketing materials, consultations with specialists, or any other communications. We aim to provide realistic, scientifically backed options for our patients.

You expressed concerns that our doctors and staff focus more on upselling treatments than reviewing medical histories. At Swiss Medica, each doctor works with only 3-4 patients at a time, which gives him or her enough time to fully study and understand each case. In addition, a special feature of Swiss Medica is the ability to review each case as part of a consilium of physicians from specialized specialties — neurologists, rheumatologists, cardiologists and other specialists.

85% of patient reviews highlight our doctors’ professionalism and attention to details. To see what other patients have experienced, you can check out their testimonials here: https://youtu.be/bqbVjK34UHU

To be convinced of the high professionalism of our doctors and to learn in detail the procedure of initial consultation, collection of medical history and anamnesis, as well as planning a step-by-step treatment program, everyone can attend one or more free consultations with our doctors.
Consultation is available to everyone at https://www.startstemcells.com/contact

You noted that there were no changes in your health condition since completing the treatment. The effects of stem cell therapy may not appear immediately. In some cases, it can take several months for the cells to activate regeneration mechanisms and for improvements to become noticeable.

You expressed concerns about the legitimacy of the treatment. Our licensed doctors have over 12 years of experience in regenerative medicine. Swiss Medica clinic in Serbia follows the Serbian legal and regulatory framework, as well as all applicable European healthcare standards and strict ethical guidelines to ensure patient safety and treatment effectiveness. We focus on quality by thoroughly checking each stem cell product before use, and our in-house laboratory ensures the cells are safe and effective.

You can find out more about the ethics and safety of our lab's stem cells at https://www.startstemcells.com/our-lab.html

Mr. Borislav Mitrov, we are looking forward to helping you, to discuss your treatment and to provide full support. Please contact us at info@swissmedica21.com

Best regards,
Swiss Medica Team

Rated 5 out of 5 stars

Extremly well organized, child friendly and professionals with highest standards

We've been there for a stem cell treatment for our daughter and are very satisfied with the treatment she got, the organozation around the treatments, the medical staff and the drivers. They all have been very nice to us and our daughter, they were very supportive and checking on us even after the treatment. WOULD RECOMMEND TO ANYONE AND EVEN RATE WITH 6 STARS!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Treatment for ASD.

We came to Swiss Medica to seek treatment for our 3 year old son with ASD.
I can honestly say I have never met friendlier people than the people in Serbia. The clinic itself is amazing and the staff are incredible.
Although it’s too early to tell if the stem cells have worked out experience with Swiss Medica was great. All the staff were friendly, professional and extremely compassionate.
Should our son have a good reaction to the treatment we will 100% continue with Swiss Medica.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Our Experience at SwissMedica Belgrade

A week has passed since we arrived in Belgrade for our children's stem cell treatment at SwissMdica. The entire experience has been seamless, from the warm airport reception to the exceptional hospitality at the clinic's accommodation. The staff has been incredibly helpful and accommodating, making our stay in Belgrade truly memorable.
The physicians at the clinic were very professional, explaining the treatment process in detail before we began. The level of care and attention given to our children during the infusion was outstanding. Dr. Lanna and her team were exceptional and Anastasia and Peter from the administration team went above and beyond to ensure our comfort as their priority. Anastasia even accompanied us to purchase a stroller, helping us navigate the city as first-time visitors.
While it's too early to assess the treatment's outcome, we anticipate it may take a few months to see results. We understand that stem cell treatment isn't a guaranteed solution for every case, but we've met families who have returned for second treatments due to positive outcomes.
We'll be spending a few more days here to complete the final procedures for our children. We will definitely come back and share the development in future.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, everyone at the clinic were amazing , extremely professional and friendly to go with it . My daughter has received stem cell therapy for ASD , although it’s too early to see anything yet ( Will post an update ) If you have any doubts regarding Belgrade , rest assured not many places are as welcoming , They really looked after us and went above and beyond.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

I simply can’t say which part of our…

I simply can’t say which part of our experience was fantastic: the welcome day, the 1st day at the clinic, the treatment period, the accommodation.
From the very beginning, I realized that we had the best team taking care of us. Always very kind, smiling, willing to help, anticipating our needs, making sure that , mainly our child, we were safe and nothing was missing for us.
The clinic staff is absolutely amazing, the very definition of professionalism. Always there to make sure that our child was safe and got all necessary treatment.
My sincere congratulations and gratitude.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Great improvements…

We are very happy with the improvements that my 2y old son got after his first 3 day treatment. Eye contact, playing with other kids, full sleep during the night without waking up and crying, his calmness has been improved and much more.
The entire team at swissmedica is great and professional.
We are definitely going to schedule our second 5 days treatment and hopefully my son will improve his speech.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

StemCells/mildAutism

--Very happy and satisfied with the effort Doctors and Staff at SwissMedica put in.
--My son(11 year old with mild autism) caught a cold, just before the treatment started which was not ideal. So, the doctor/s/Julia advised us to wait it out a full week before starting the therapy, and the staff/Anastasia made sure we were comfortable wrt our extended Stay.
--We feel the combination of StemCells that Swiss Medica is offering was one of the best ones available based on current research. Very hopeful of improvement in our son.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We are very happy with the treatment our son has received for Autism at Swiss Medica. We have done two treatments so far and we are planning to go for a third treatment.
We saw Swiss Medica on facebook and then contacted them online. One of their advisors promptly responded to us and arranged an online appointment with a consultant to explain the procedure and how stem cell therapy works. They explained our stay and what we would be doing during the stay. We had many questions and all of them were answered. We thought we could give it a try as there was nothing we could lose.
They gave us an appointment very soon and we liked their approach with no long waiting lists.
We were picked up from the airport and dropped at the place where they had arranged our stay.
On our first day we were welcomed by a very nice and friendly doctor who did all the screening tests and took detailed medical history and examination. The doctor again explained the whole procedure of the treatment.
The next day he received intravenously and intramuscular stem cell therapy. He also received intranasal therapy in the form of nasal drops and inhalation.
He was also monitored during and after the procedure.
During our stay, there was a speech and language and child psychologist who also assessed and worked with him.
We were asked if we have any dietary requirements and every day breakfast, lunch and dinner orders were taken by a lovely lady. Food was served fresh and warm everyday.
Overall I can’t recommend their services enough. All their staff from the admin, their medical advisors, the kitchen staff to all the doctors and consultants were very friendly.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Awesome experience!

Had an awesome experience at the clinic.
We visited the clinic from the USA last week.
Great team!!. Everybody were eager to help and went above and beyond!.
Started off with Alexandra who helped immensely with all the information we needed to get started on our journey. She was extremely patient with me and my never ending stream of questions :-).
Dr Dumblar (or fondly called Dumbledorf) is amazing. Extremely patient and calm and eager to help. We were greatly impressed.
Petar from Admin was a great help.
All the kitchen folks we interacted with were simply amazing and always striving to do their best.
The medical staff were great as well and kind and patient.
Over all excellent service!.
We are hopeful we will see good results soon!
Highly recomend!.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. Polite staffs, good services. Each treatment was explained properly for autism. Hoping for a good result

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Scam, recommendation GET AWAY FROM THIS PLACE AND THESE PEOPLE

Very disappointing! Overpaid treatment, real market, selling medicine and services like in the market! Very disappointing physiatrists, young doctors who have just finished their studies! The payment is as if selling drugs, as if it is not legitimate... I work in Poland, and in America, I have an account in the UAE, but there is no account in Serbia. The clinic is located in Serbia and has nothing to do with Switzerland.. The clinic is called IM CLINIC.. Very suspicious organization of the Russians

4 March 2024
Unprompted review
Swiss Medica logo

Reply from Swiss Medica

Thank you for your feedback. We take all comments seriously and appreciate the opportunity to address your concerns directly.

You mentioned that our treatments are overpriced and operate like a marketplace. At Swiss Medica, we prioritize patient safety and treatment efficacy, which is reflected in our pricing due to the advanced medical equipment and highly trained professionals we employ.

You also expressed disappointment in our doctors. Our diverse team includes experienced and well-trained doctors from various countries who conduct a daily council to review each patient case individually from the perspectives of different specializations to ensure the best outcomes.

Regarding the legitimacy of our payments and operations, Swiss Medica adheres strictly to legal and regulatory frameworks, following rigorous ethical and medical guidelines. All treatments are conducted by licensed professionals with extensive experience in stem cell therapy.

You noted that our clinic is in Serbia and not Switzerland. We were originally founded in St. Gallen, Switzerland, but relocated to Serbia in 2016 due to regulatory changes. This move allows us to continue offering advanced treatments in a favorable regulatory environment with cost-effective healthcare and excellent accessibility for international patients.

You expressed concerns about a “very suspicious organization of the Russians.” Our diverse team includes professionals from many countries. We take pride in our international team, which enhances our expertise and benefits our patients.

Lastly, we believe there may have been a mistake regarding your identity, Mr. Sam Johnson, as we have not treated anyone by that name. We are committed to addressing your concerns and continually improving our services. Please contact us directly to discuss further.

Rated 5 out of 5 stars

Highly recommend.

My name is Alex and I live in UK and went to Swiss Medica because I had urological problems. I had problems with weight gain, sleeping problems, concentration, low sex drive and mood swings. I have taken different kind of medication but it did not help, have also asked my Dr about stem cell therapy but was ignored. I have found Swiss Medica, at the beginning I was reluctant but made the initial enquiry and found that they are very knowledgeable, professional and friendly. I would recommend them to anyone that needs theyer help. I had many questions and they were all answered with patience. The treatment plan and expectations were explained.
I will always be grateful for the help and support they have offered. The entire staff from kitchen, housekeeping to nurses and doctors were there to help and make us comfortable. A big THANK YOU TO YOU ALL.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

I recently visited Swiss Medica and was…

I recently visited Swiss Medica and was highly impressed by their service. The facility is modern, clean, and equipped with the latest medical technology. The staff, from doctors to nurses, are professional, knowledgeable, and compassionate, especially I would like to thank Anastasia and Karen for their great service.

Overall, Swiss Medical offers top-notch care, and I highly recommend them to anyone seeking reliable healthcare.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

My experience at Swiss Medica, Belgrade.

I have recently undergone stem cell treatment at Swiss Medica. I have following health issues: Hypertension, high cholesterol, enlarged prostate, pre-diabetic and synovial chondromatosis. I have some knowledge of stem cell treatments already. After further researching on several stem cell clinics around the world I decided on Swiss Medica. The reviews on Swiss Medica were good. The initial interactions with the client advisor and a video consultation with the doctor were informative and useful. They offered me a detailed care plan. Cost included board and lodging.

Thanks to Dr Aida who was responsible for my treatment during the entire treatment for 8 days at the Clinic in Belgrade. Although she is young she is knowledgeable, experienced, comprehensive in her approach and flexible. She customised my treatment, took excellent care of me and ensured that I got the best treatment possible. Brilliant! Her team of other doctors, nurses and physios were top quality! They were friendly, professional and flexible.

My primary administrative contact Anastasia was always available to help. She ensured our comfort , the logistics and provided support going out of the way until we safely reached the airport after the treatment. She is amazing! Lastly, the kitchen ladies were very sweet serving delicious food 3 times a day, taking care of so many guests as per their individual needs.

Post treatment Swiss Medica has assigned me a Medical advisor to monitor my progress and provide any support that I may need which is reassuring!

It was a satisfying and seamless experience at Swiss Medica, Belgrade.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

We have just finished a 5 day treatment…

We have just finished a 5 day treatment plan with our daughter for stem cell therapy. I really was taken back in how organised, professional and personalised the entire staff were from the minute we engaged in conversation to us being discharged. However the woman of the show has to be Anastasia she is a credit to this organisation. Seriously she went over and beyond met all of our needs took the entire stress off our shoulders. Thank you so much.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional care and professionalism

Great people, great first-time experience! From my initial contact with Swiss Medica, I was impressed by the professionalism and clear communication. The entire process, from sharing information to providing detailed treatment protocols, was smooth and reassuring.

I felt immediately at ease when I met the friendly and experienced staff in Belgrade. Doctors and biologists, chiropractor and physiotherapists, kitchen staff and drivers – all of them, dedicated and knowledgeable, smiling and caring.

In addition, the facilities and accommodation are modern yet cozy, providing a super comfortable and supportive environment during the whole stay.

A big thank you to the entire team for making this journey a good one :)

15 March 2024
Unprompted review

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