Willow Reviews 311

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the excellent service and the supportive, responsive staff. Many people highlight the effectiveness of the medication in helping them achieve weight loss goals and manage cravings, often noting significant positive changes in their eating habits and overall well-being. The ease of the sign-up process, fast shipping, and the helpfulness of the doctors and support team are frequently mentioned as key benefits. However, some customers also noted issues with the product, reporting that the oral medication did not work for them or that they experienced product quality concerns. A few other people also felt that customer service was unresponsive or that they experienced delays in receiving their orders, with some expressing dissatisfaction with the lack of communication or follow-up regarding their concerns.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report significant weight loss and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the swift and immediate... See more

Service

People report positive experiences with service. Many customers praise the exceptional support and guidance,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being supportive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far so good—only recommendation is a better way to schedule deliveries so it’s easier to plan around business and leisure travel. Fortunate to have no side effects. Treatment has been going... See more

Company replied

Rated 5 out of 5 stars

I don’t usually write reviews, but Willow impressed me. The telehealth visit was professional and clear, and my provider set realistic expectations. Since starting GLP-1s, I’ve had steady weight loss,... See more

Company replied

Rated 5 out of 5 stars

I joined Willow because I needed something different—something that wasn’t just another ‘eat less, move more’ lecture. And I’m so happy I did. The doctors truly listen and tailor the treatment to you.... See more

Company replied

Rated 5 out of 5 stars

If you're fed up with how you look and feel and have tried literally EVERYTHING, Willow will absolutely change your life in the way you have always hoped! It's a journey, a well invested journey. The... See more

Company replied


Company details

  1. Weight-Loss Service
  2. Fitness and nutrition

Written by the company

Effortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.


Contact info

3.6

Average

TrustScore 3.5 out of 5

311 reviews

5-star
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Rated 5 out of 5 stars

Very good

Very good. Very responsive. Definitely recommend.

16 August 2025
Willow logo

Reply from Willow

Hi Kat, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.

Rated 5 out of 5 stars

I joined Willow because I needed…

I joined Willow because I needed something different—something that wasn’t just another ‘eat less, move more’ lecture. And I’m so happy I did. The doctors truly listen and tailor the treatment to you. The tirzepatide injections have made a huge difference in my appetite, and I’ve lost 32 lbs already. It’s refreshing to finally have a program that understands weight loss isn’t just about willpower!

16 August 2025
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Reply from Willow

Hi Serge, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.

Rated 5 out of 5 stars

The customer service team and doctors…

The customer service team and doctors have been very responsive, and I had no issues receiving my medication. The medication started working on day one. It’s been a great experience!

9 August 2025
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Reply from Willow

Hi Kelsey, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!

Rated 5 out of 5 stars

Willow is amazing!!

Willow is amazing!!! I started on semaglutide three months ago, and I’ve already lost 26 lbs. The best part? I don’t feel like I’m on a diet! My hunger is so much more manageable, and I actually feel full after normal portions. The medication arrived perfectly cold (I was worried about that), and their instructions made injecting it super simple. I’m excited to see where I’ll be in another few months!

12 August 2025
Unprompted review
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Reply from Willow

Hi Sebastian, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!

Rated 5 out of 5 stars

Willow is amazing!!

Willow is amazing!!! I started on semaglutide three months ago, and I’ve already lost 26 lbs. The best part? I don’t feel like I’m on a diet! My hunger is so much more manageable, and I actually feel full after normal portions. The medication arrived perfectly cold (I was worried about that), and their instructions made injecting it super simple. I’m excited to see where I’ll be in another few months!

11 August 2025
Unprompted review
Willow logo

Reply from Willow

Hi Jackson, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!

Rated 5 out of 5 stars

Willow has changed my life

I’ve been with Willow for about 5 months. The first month I used the oral approach with zero results. I switched to the shots and immediately saw results with very limited side effects, usually at most the day after didn’t feel great. I’m a couple pounds away from losing 50 pounds, starting at 260.

This has changed my life, I feel great, have much more confidence and for the first time in 30 years, ran outside without my shirt on.

I wish it was less expensive, especially after being a customer for a while.

If you’re on the fence, I’d try it.

14 August 2025
Unprompted review
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Reply from Willow

Hi Kevin, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.

Rated 5 out of 5 stars

It worked for me.

No issues, good service, lost weight fast.

31 July 2025
Unprompted review
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Reply from Willow

Hi Richard, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.

Rated 5 out of 5 stars

As easy as it gets

The entire process has been so easy. When I needed a receipt for FSA, it was readily available in my account. I also requested a medical necessity letter and had it in my inbox by the next morning. The customer service is great, and the Dr is very responsive. Highly recommended.

14 August 2025
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Reply from Willow

Hi Dulce, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I've dropped a lot of weight and the food chatter is non-existent. Very happy with my results!

14 August 2025
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Reply from Willow

Thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!

Rated 1 out of 5 stars

The Willow oral tablets are a scam

The Willow oral tablets are a scam. They do not work because the semaglutide compounded orally at the low dose offered is not bioavailable in the body. There is a reason these formulations are not FDA approved. This is a money grab and they will charge you for refills every 3 weeks. I was hopeful and gave it a try, but it was a waste of money.

It took 2 weeks for my first order to arrive after I was charged $299 at sign up. One week after starting the medicine my refill went through, and another 3 weeks later my second. In all, I was charged $900 in 7 weeks and didn’t lose any weight.

When I contacted the “doctor” they suggested that I switch to injections, which is contrary to Willow’s marketing. When I contacted the care team they were completely useless. I believe it’s an AI bot doing the communication.

13 August 2025
Unprompted review
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Reply from Willow

Hi Kate, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at help@startwillow.com. We appreciate your cooperation and look forward to resolving this for you.

Rated 5 out of 5 stars

Good correspondence with doctor and on…

Good correspondence with doctor and on time shipping of medication

3 August 2025
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Reply from Willow

Hi Angie, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!

Rated 5 out of 5 stars

I like that they stay in touch

I like that they stay in touch, explaining everything. They are very friendly. I love that the product works!

8 August 2025
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Reply from Willow

Hi Patti, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.

Rated 5 out of 5 stars

Willow staff are great!

Willow doctors and customer care team are always responsive and helpful. They make this weight loss journey easy and I couldn't be more satisfied.

9 August 2025
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Reply from Willow

Hi John, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.

Rated 5 out of 5 stars

Love Willow!

No complaints about this company!
The service is outstanding and prompt.
Highly recommend.

1 August 2025
Willow logo

Reply from Willow

Hi Linda, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!

Rated 5 out of 5 stars

I cannot even explain the relief I feel…

I cannot even explain the relief I feel since starting Willow. For years, I struggled with constant hunger and cravings, and it was exhausting. Nothing worked long-term, and I was starting to believe that maybe I just wasn’t meant to lose weight. But with Willow, everything changed. The medication took away my food noise, and suddenly, weight loss wasn’t a battle—it just happened naturally. I’ve lost 20 lbs so far, and for the first time in forever, I actually believe I can keep it off. Thank you, Willow!

5 August 2025
Unprompted review
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Reply from Willow

Hi Elijah, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!

Rated 5 out of 5 stars

Very quick

Very quick! I am ready for my next month’s worth of shots starting next week and received my supply in time to start next week.

7 August 2025
Willow logo

Reply from Willow

Hi Melissa, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!

Rated 5 out of 5 stars

Weight loss has always been such a…

Weight loss has always been such a struggle for me. I’ve spent years battling with my body, feeling like no matter what I did, the scale wouldn’t budge. When I found Willow, I was desperate for something that actually worked. I can’t even describe how relieved I feel now. The GLP-1 medication helped me lose 28 lbs in four months, but more importantly, I feel like I finally have hope. I don’t binge at night anymore. I don’t feel like food is controlling my life. I wish I had found Willow sooner.

4 August 2025
Unprompted review
Willow logo

Reply from Willow

Hi Rowan, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.

Rated 5 out of 5 stars

The process has been seamless

The process has been seamless. I've been kept informed and the portal is very user friendly.

7 August 2025
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Reply from Willow

Hi Holly, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.

Rated 5 out of 5 stars

Being honest with out being judged

Being honest with out being judged

7 August 2025
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Reply from Willow

Hi Jayne, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!

Rated 5 out of 5 stars

I have received great customer…

I have received great customer service, support and communication.

6 August 2025
Unprompted review
Willow logo

Reply from Willow

Hi Sheila, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!

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