State Designers Reviews 23

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

BEWARE OF THIS COMPANY - DO NOT TRUST Look at their Website - the testimonials are fake. These people do not exist. Look at the other reviews here on Trust Pilot. All the positive reviews are a... See more

Rated 1 out of 5 stars

DO NOT USE THESE GUYS! Don't let the website appearance fool you. Seriously. I requested a logo design for my business and they were very difficult to work with and hardly provided any results. I am m... See more

Rated 1 out of 5 stars

If only I could give negative stars to State Designers. Whatever u do.... pls do not hire them. They will cheat u and provide extremely bad service. To mention a few examples: They will schedule meeti... See more

Company replied

Rated 5 out of 5 stars

Frank he is like a website mad max.... I am thrilled by his way of working and gathering information what is required for my needs currently made a sale of $5000 in just 10 days just because of his wa... See more

Company details

  1. Website designer
  2. Business development service
  3. Marketing agency
  4. SEO Service

Written by the company

State Designers is the full-service digital agency providing custom web design, branding, logo design, SEO, social media & digital marketing services.


Contact info

1.9

Poor

TrustScore 2 out of 5

23 reviews

5-star
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3-star
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1-star

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Rated 1 out of 5 stars

BEWARE OF THIS COMPANY

BEWARE OF THIS COMPANY - DO NOT TRUST
Look at their Website - the testimonials are fake. These people do not exist. Look at the other reviews here on Trust Pilot. All the positive reviews are also fabricated.
They claim to be a U.S. registered business, yet refuse to provide their License, the location thereof, names and location of company officers, their real full names or identifications.
ASK THE COMPANY TO PROVIDE THEIR BUSINESS LICENSE!!!
When they first contacted us, their website stated an address in Chicago - we confirmed they HAVE NO OFFICE OR LEGAL PRESENCE THERE.
After we told them this THEY ALTERED THE ADDRESS ON THEIR WEBSITE TO AN ADDRESS ON WILSHIRE BLVD IN LOS ANGELES AND WE HAVE CONFIRMED THAT IS ALSO FRAUDULENT.
THEY ARE NOT LEGAL TO CONDUCT BUSINESS ANYWHERE IN THE U.S.
Don’t be fooled and do not engage these people.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Experience!

I, too, would give State Designers negative stars if I could.

I purchased a professional web design package from State Designers, thinking that they would be professional and provide a quality product.

In working with Hazel, she was constantly patronizing to me as I provided my feedback throughout the development process. She and her team would make errors, and when I politely let her know what I really wanted, she would go on saying how it is fine, and these changes cannot be done. Within a few hours or sometimes days, she was able to make the change I wanted, and offered no apology for saying it couldn't be done the first time. This went on for almost every stage of the project. Combine that with the fact that communicating in English with them is challenging at the very best!

When it came time to properly adjust the mobile version of my website, Hazel kept yelling at me and saying that this cannot be done, and this is just the way it has to be. I didn't feel that she would want to even take the time to understand my point of view. I felt more that she was rushed. When I asked to speak to a manager, she had a fellow named Curtis (VP), call me back. He, too, was screaming and yelling at me and even tried to extort more money out of me to make changes, even though I had paid to have the site developed properly. I hadn't even signed off on the project yet, and he was trying to extort more money out of me. He is a VP?

I notice that there were links on my header and footer on the web page that were still pointing to web design previews. I asked Hazel to show me how to fix those links, and she simply said "I cannot help you on this, as I nearly lost my job for you.". I tried several more times to ask for her help, and she completely ignored me.

I am completely unimpressed with this company, and the way they manage customer service and development of a project. They promise a 100% satisfaction guarantee; however, this is a company that cannot and will not keep promises!

Honestly, save your time and money - you will thank yourself! I would recommend either going to a local web developer, or at least a referral to a developer who can honestly keep their word and promises.

28 June 2022
Unprompted review
State Designers logo

Reply from State Designers

Dear Krishan Mayer

We want to begin by expressing our sincerest apologies for the negative experience you had with State Designers. It is clear that your experience did not meet the high standards we set for ourselves, and we deeply regret the frustration this has caused you.

We understand your concerns regarding the communication and the overall handling of your project. While we cannot locate the names you mentioned in our database, we take your feedback very seriously. It's concerning to hear about the challenges you faced, particularly regarding the responsiveness to your requests and the quality of customer service.

Our commitment is to provide exceptional service and to ensure our clients feel supported throughout the development process. It's evident that we did not achieve that in your case, and for that, we are truly sorry.

We are currently reviewing our processes to understand where things went wrong and how we can prevent similar issues from happening in the future. Your experience is not reflective of the level of service we strive to provide, and we are determined to make necessary improvements.

We would appreciate the opportunity to discuss how we can make things right. If you are willing, please let us know a convenient time to connect, or we can work on a resolution via email—whichever you prefer.

Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and we are committed to resolving this matter to your satisfaction.

Sincerely,
State Designers

Rated 1 out of 5 stars

If only I could give negative stars to…

If only I could give negative stars to State Designers. Whatever u do.... pls do not hire them. They will cheat u and provide extremely bad service. To mention a few examples: They will schedule meetings and not call , keep pushing the meetings without any reasons. Add unnecessary plugins to your website to open spam pages and make money out of it. They will not answer your calls and never deliver on time. And what they provide is extremely poor quality. They will promise you refund and not give it to you. CHEATERS AND EXTREMELY UNPROFESSIONAL. Please do not waste your money on them.

10 December 2021
Unprompted review
State Designers logo

Reply from State Designers

I apologize for the negative experience you had with our services. We take your feedback seriously and are committed to addressing these concerns. It is never our intention to cause frustration or deliver anything less than exceptional service. We are taking immediate steps to rectify the issues mentioned, including improving our communication and ensuring that our work meets the highest standards. We are also reviewing our refund policy to ensure it is handled promptly and fairly. Please reach out to us directly so we can work to resolve this matter to your satisfaction. Your experience is important to us, and we hope to regain your trust.

Rated 1 out of 5 stars

No website and no money back for man with Brain tumour

I was promised by Ryan a website in four days for five hundred dollars. It was supposed to be a very simple platform for people to leave messages to the father of my child who is dying of a brain tumour. The first mock up five days in was a memorial page, I explained HE WAS NOT DEAD YET. The second mock up, double the time I was promised...was a financial support page, as though he were begging for money. Horrible. This is after four sessions of notes from me carefully explaining exactly what I wanted. Very little effort or attention was put into these mock ups. Two weeks in, another mock up, terrible, not what I asked for. This was from Hazel Wilson whose command of the English language was so poor, half the time I could not understand what they were saying. Not trusting their artistry or their communication skills, I asked for my money back. Denny/Danny got on the phone and harassed me, then Jonathan guaranteed a pleasing product he would personally oversee in 24 hours or my money back. It was then that I realized I was actually charged over six hundred dollars on my MasterCard, not five hundred, as promised. 48 hours later I get another mock up from Hazel Wilson again, that is still not what I asked for, nor what I was promised. Despite this, I gave some notes, however, they were not implemented. The only thing I could approve was the colour blue. Nearly a week later I get another mock up and incomprehensible communication from Hazel Wilson. So utterly done with this (and by the way, a man with a fatal brain tumour doesn’t exactly have a lot of TIME) I set up another platform for his friends to actually REACH HIM and asked for my money back. It is now nearly two months later and despite Jonathan’s repeated promises that I will have my money returned (sometimes he promises within 24 hours) I still haven’t seen a cent returned. I have also received this guarantee from Eric Murphy who actually has tried to coerce me by saying I will only get my money returned if I remove this bad review. I can’t believe they have done this and I most certainly can’t believe they have done this to a family dealing with a fatal brain tumour. This is not only unprofessional it is morally reprehensible. I will likely have to take legal action.

20 April 2021
Unprompted review
State Designers logo

Reply from State Designers

Dear Lucia Frangione

I am deeply sorry for the distressing experience you have gone through during what is already an unimaginably difficult time. We understand that our service has fallen far short of your expectations, and for that, we sincerely apologize.

We recognize that the website we promised to deliver in four days for $500 was meant to be a simple platform for people to leave messages for the father of your child, who is battling a brain tumor. However, instead of fulfilling this promise, you were presented with multiple unsatisfactory mockups that did not align with your specific and clearly communicated requests. This was compounded by poor communication from our team members, including Hazel Wilson, and a series of misunderstandings that have caused you additional stress.

Moreover, the overcharge on your MasterCard and the delayed refund are unacceptable, and we deeply regret the financial and emotional burden this has caused you. The harassment and broken promises from our staff, including Ryan, Denny/Danny, Jonathan, and Eric Murphy, are inexcusable and do not reflect the standards of professionalism and empathy that we strive for.

We understand that time is of the essence, especially considering the circumstances, and we have failed to deliver on our promises. I want to assure you that we are taking immediate steps to rectify this situation. We will initiate the full refund of the $600 charged to your MasterCard within the next 24 hours, and we will keep you updated until the funds are successfully returned to your account.

Please accept our deepest apologies for the pain and frustration we have caused. We understand that no amount of compensation can make up for the time lost or the distress you’ve experienced, but we hope that our sincere efforts to correct this wrong will be a step in the right direction.

If you have any further concerns, please do not hesitate to contact me directly. We are here to make things right.

Sincerely,

Rated 5 out of 5 stars

Start up company looking for a website design

We are a start up company that was looking for a new website design. Frank and Danny were in charge of designing our website and were very patient in assisting us with the many questions that arose. We are very pleased with the work done and would recommend State Designers to anyone needing help with a website.

12 March 2021
Unprompted review
State Designers logo

Reply from State Designers

Dear Bernard Stapleton,

Thank you so much for taking the time to share your positive experience with us. As a startup, we understand the multitude of challenges you face, and we're thrilled to have had the opportunity to assist you in creating a website that meets your needs and expectations.

Frank, Danny, and the rest of our team are delighted to hear that you found our service helpful and patient. We aim to ensure all your questions are answered thoroughly because we know how crucial clear communication is for a successful project.

Hearing that you are pleased with the final product and would recommend our services is the best compliment we could hope for. We look forward to the opportunity to work with you again in the future.

Thank you once again for choosing State Designers and for your willingness to recommend us. We wish you all the best in your business endeavors!

Rated 5 out of 5 stars

Great company and team

Great company and team, they did great on my logo. The colors, letters and overall product, very happy with out come. I would definitely recommend this company.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

Very good Team

The customer service is great and responds very quickly. My ideas were implemented very well and I am completely satisfied with the logo. The team was very patient and responded to all of my ideas.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Frank the MadMax Stefan ✊❤️

Frank he is like a website mad max.... I am thrilled by his way of working and gathering information what is required for my needs currently made a sale of $5000 in just 10 days just because of his way of running the SEO he is a miracle worker and dont forget Stefan he helped me like a bro...

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Stephan and Johnathon are solid

Stephan and Johnathon are solid , honest dudes. Everything is done in a timely manner and I’ve never had the level of communication I had with these two guys. My logo looks badass and I can’t wait to work with these guys in the future !

26 February 2021
Unprompted review
Rated 5 out of 5 stars

Logo design

Jonathan and James helped to develop my logo and did a great job. Love the design and colours. Very professional, Great experience, no complaint. Will definitely recommend them.

21 February 2021
Unprompted review
Rated 5 out of 5 stars

After jumping over some hurdles

After jumping over some hurdles, State Designers was able to migrate my website from one host to theirs. Communication could have been clearer. But Hazel came in and was clear and quick to help out my small business website needs. If you decide to go with State Designers, ask for Hazel!

15 February 2021
Unprompted review
Rated 5 out of 5 stars

Website and logo building

I have worked with Stefan this past 2 months to create the perfect website for a starting business and I have to say I’m impressed with the work we finished off with. Always open to ideas and incorporating all the details that were envisioned. Very nice and helpful. Would definitely recommend it to others.

8 February 2021
Unprompted review
Rated 5 out of 5 stars

Stephen Parker

Stephen Parker, what can i say, true professional, requested a logo almost a year a go and i was very pleased with his service and his staff at state designers. It led us to working on my website which i am very pleased with. I recommend this company to everyone, my experience has been good on my end.

9 January 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE GUYS!

DO NOT USE THESE GUYS! Don't let the website appearance fool you. Seriously. I requested a logo design for my business and they were very difficult to work with and hardly provided any results. I am more than certain that they are out sourced to another country so the time difference makes it difficult to work with them. Horrible communication and work ethic. Even with providing them with examples and instructions on what I would like my Logo to look like, they were still completely off. Only reason Im giving them 1 stars is because I cant go lower.

5 December 2020
Unprompted review

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