Statelypets Reviews 36

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Called this company after being let down by another one. Spoke to a very helpful member of staff on the Thursday and explained that I needed the cage as soon as possible. Told me that if I ordered th... See more

Rated 1 out of 5 stars

Crate was broken on arrival. Had to fix it myself as didn't have time to order another. Also beforehand tried to email as arrival was taking a long time and also tried to call. Phone number was disc... See more

Rated 5 out of 5 stars

Fantastic service, ordered one of the chicken coops ready for this spring, extremely robust & amazing quality for the price. 100% brilliant customer service from the team from order to arrival (which... See more

Rated 5 out of 5 stars

Easy transaction, great communication and arrived when you said it would. Great product and one we’ve been unable to source anywhere else. Highly recommend!!

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service; delivery was super prompt. So pleased with the dog cage; which is amazing for a far more reasonable price compared to others.

22 March 2021
Rated 5 out of 5 stars

Excellent

Wow. I mean really wow.

Fast delivery, literally next day, excellent quality, super easy to put together.

Highly recommend it.

26 February 2021
Rated 3 out of 5 stars

Improvement Needed on CS But Good Crate For Money

I have removed 2 * because their website states that if the order is received by 4pm its despatched the same day. It wasn't and the two days of calling when no one answered and a couple of emails also went nowhere. Eventually on the 3rd day I got an apologetic email and the crate was despatched via DPD, arriving the next day. I have no idea if that is the normal delivery route but if it is then thats excellent but they need to have better communications with their customers to manage expectation.
The crate itself was not quite as substantial as I had imagined from the photos but nevertheless was idiot proof to erect in literally a minute. Id advise being careful with the plastic base which can split around the corners, ours did but once inside the crate no further damage is likely to occur. The opening under the door is quite high for some smaller puppies, who would have difficulty getting out, having said that mine was able to climb out on her own after a week - depends how determined they are! I would also say that its a good crate for smaller breeds but not sure about larger more boisterous breeds. The crate is slightly larger for the money than other crates so good value and large enough to have half for vet bed and half puppy pads. It also has two locks on the single door (another door on the end would have been useful) On the whole, all in all Id recommend as its easy to set up and dismantle and light to be stored if you keep the packing box. I used plastic ties to secure it to a crate of the same depth at the end which also works well.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered one of the chicken coops ready for this spring, extremely robust & amazing quality for the price. 100% brilliant customer service from the team from order to arrival (which was the very next day, an added bonus). 5*

27 January 2021
Unprompted review

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