Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
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Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it i... See more
Company replied
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANU... See more
Company replied
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their w... See more
Company replied
Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.9
Poor
294 reviews
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company that tricks customers
I had an unfortunate experience with this company. I inadvertently purchased a subscription, promptly cancelling upon realising the amount charged without utilising any of their services. I did not access any statistics during this period. Despite this, my request for a refund was declined. Initially, they claimed I had accessed their services, which is untrue. When I contested this, they maintained their refusal without further explanation. This raises concerns about the integrity of their statistics, given the encountered unethical conduct. A company's culture often reflects in its practices. Regrettably, this experience has eroded my trust in their services. Will never engage with them in the future.
21 August 2023
Unprompted review
Reply from Statista
Hi CB,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
In each and every case like yours we have to check in our system if the account has been used. This means being logged in and viewing (not only downloading) data behind our paywall. If your account was used to view premium statistics, we cannot refund your account. Our company is also partners with other data providers and when our customers view their information, we also must pay for this viewing. This is what we had to answer you.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at eu.support@statista.com.
Many thanks and kind regards
Your Statista Team
Easy to use
Easy to use - fantastic resource with a depth of data in a digestible format
15 September 2023
Unprompted review
Reply from Statista
Hi Bruce,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
We're happy that the depth of content and its presentation has left such a great impression on you!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions or feedback, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
scam!!!!!! do not trust their marketing
cost me USD 468.00 for one report, and the report provided i can got it FOC at others network. i'd complaint to customer services bcz their package highlight monthly price in bigger size and mislead customer to purchase monthly but it was compulsary to pay annually without trail!!!! Beside, after paying USD 468.00 annually i still need to pay if i wanted to download for another report! what a shame?! Thank you for teaching me what is a good marketing to scamm ppl money!!
8 April 2023
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Unfortunately, our request for more information regarding this case was not responded to - please be aware that all Statista accounts have a minimum term of 12 months, paid in total at the beginning of the subscription period - this is due to the nature of our data partnerships, and also why we do not offer trial periods to our premium data, as we ourselves pay our data partners when providing users with access to the premium data on the platform.
All of our reports on the platform are compilations of premium and free data, all located readily in one place for the ease of the customer - none of our reports are formulated with only free data, and all contain a premium data majority. Regarding the content on our platform, 16% is from public sources, 35% is from exclusive data sources, and for the remaining 49% of the data, Statista is the primary source, as we are both a data aggregator and producer.
Different account types provide different access levels on our platform, and depending on the account type that you purchase, there will be data that is inaccessible and requires a different account - this is all made clear in our account comparison pages which can be viewed before, during and after purchasing an account.
If ever unsure of what you will get from an account, our support teams are always available to help before any purchases are made.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
It seems the extremely greedy animals…
It seems the extremely greedy animals who run this site have QUADRUPLED their Starter Account price from $468 USD per year just 1 year ago to $1,788 USD per year now. There is no other option for use. Just to "unlock" a chart or two I need, I have to commit to paying $149 USD monthly for 12 months.
That's flabbergasting thievery considering all they do is compile statistics from diverse free sources AND THEN HIDE THE SOURCES FROM YOU.
9 September 2023
Unprompted review
Reply from Statista
Hi Niveen,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Our pricing has been adjusted to more accurately reflect the value of the premium data that is provided. Each year, Statista heavily invests in generating more high quality-data, and in maintaining our complex data partnerships – our goal is to be an all-in-one data solution for businesses and institutions, as a result we also include sources that are freely available online in our search results, however this is a tiny fraction of the over 1m+ statistics that are available with our Starter Account.
Statista does not provide accounts to individuals and is strictly for companies and institutions wishing to take their market research to the next level – we do not offer solutions for individuals that wish to access a single, or handful of statistics on our platform. We ourselves pay our data partners when providing access to the premium data pool on our platform, and this is reflected by our pricing.
Source information for premium statistics can be viewed with the Starter Account, and this source information is only unavailable if a user does not have an active subscription to the Statista platform.
All Statista accounts have a minimum term of 12 months, paid in full at the beginning of the subscription period, and are strictly provided on B2B terms.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Statista
Do not subscribe to the service
Do not subscribe to the service, very weak info and despite that they auto renew for another year without letting you know and start chasing you to pay for something useless. This is a trap and you should avoid it
9 September 2023
Unprompted review
Reply from Statista
Hi Majd,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before, during, and after the process of signing up to the Starter Account, you were provided with the opportunity to view our terms and conditions, as well as the product description which clarifies our renewal and cancellation policies (Upon subscribing, a copy of the T&Cs and product description were also sent attached to your purchase confirmation).
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that we require notice of cancellation 6 weeks prior to the end of the subscription period to prevent it from automatically renewing.
As we did not receive cancellation notice in advance of the renewal period, your account renewed.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Excellent tool
10 August 2023
Unprompted review
Reply from Statista
Hi Clifford,
Thank you for your feedback. We're glad to hear about your positive experience Statista and that you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Prompt and accurate response
Asked for help and Suave proved really helpful in providing an accurate response
2 August 2023
Unprompted review
Reply from Statista
Hi Steve,
Thank you for your feedback. I'm glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Dodgy behaviours
Dodgy behaviours
Worst customer service ever. They force you into renewing when there was clearly no intention to renew (and no usage for months). When I made them aware that we did not want to renew, they were misleading at best and threatening. Awful company, stay away!
27 July 2023
Unprompted review
Reply from Statista
Hi Sophia,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that we require notice of cancellation 6 weeks prior to the end of the subscription period to prevent it from automatically renewing.
In this case, a reminder email was also sent prior to this 6 week period, kindly reminding you that if you do not wish your account to renew, you will need to cancel.
We received notice of cancellation after the account had already renewed.
If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Excellent support from Suave
Excellent support from Suave, who responded immediately to my queries.
21 July 2023
Unprompted review
Reply from Statista
Hi Bernadette,
Thank you for taking the time to leave such fantastic feedback!
I'm glad I was able to respond to all of your queries, and assist you with accessing the Statista platform.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
They just renewed my account 6 WEEKS in…
They just renewed my account 6 WEEKS in advance. This is malpractice to squeeze out money for a bad product. I hate Statista. Money-grabbing, low-effort product. You get near to nothing for €750 a year. This is utter bs. They should send us a message before the renewal, this is just outrageous.
21 July 2023
Unprompted review
Reply from Statista
Hi Jef,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that the account will automatically renew if we do not receive notice of cancellation 6 weeks before the end of the subscription period.
Statista has not attempted to renew your account in advance, we notified you of the renewal of the account, as we did not receive notice of cancellation.
The duty to cancel the account subscription rests with the user, and Statista does not make the assumption that a user will cancel their account.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Unable to Login
Suave responsive and eventually solved the login problem
19 July 2023
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback - I'm glad I was able to assist you with access to the platform.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Width of data on one single platform
Width of data on one single platform, well presented and easy to download
8 July 2023
Unprompted review
Reply from Statista
Hi Sheran,
Thank you for taking the time to leave such a positive review!
We're glad to hear about your positive experience with Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Be Careful - Unfair Business Practices.
Like other recent reviewers, I have had a terrible experience with them. I signed up for a 12-month subscription in May 2022 and used it a little as the data on my plan was average. Come May 2023, they provided no reminder of the auto-renewal and issued me an Invoice. When I stated that I did not want another annual subscription, they hit me with the six weeks cancellation clause. I even offered to be released from the yearly subscription onto a monthly one and pay for three months. Their customer service team in Germany said they could not reduce or cancel the invoice.
I have multiple digital subscriptions, each with a renewal reminder in time to decide if you want to continue or not. They could even have seen that I had not logged in for a long time and chosen to do what I would expect from any business. Auto-renewal clauses are legal in the EU, but there must be some ethical business process that they have to follow. I am now seeking advice on this.
1 June 2023
Unprompted review
Reply from Statista
Hi Mohit,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before, during, and after the process of signing up to the Starter Account, you were provided with the opportunity to view our terms and conditions, as well as the product description which clarifies our renewal and cancellation policies (Upon subscribing, a copy of the T&Cs and product description were sent attached to your purchase confirmation).
Due to the digital nature of our products and the immediate access to our content by subscription, we cannot offer refunds after a product has been purchased or downloaded.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Statista
I signed up for a 12 months…
I signed up for a 12 months subscription and really wasn't impressed. The data is fine but then they provide no reminders on annual renewal but require a six week cancellation process in writing and then try to charge you renewal and just send an invoice and charge the card. The email they send is laughable as they clearly expect you to complain as it says "just to let you know you would have been required to provide six months notice in order to cancel"...disagrace
16 June 2023
Unprompted review
Reply from Statista
Hi John,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms and conditions agreed to when signing up to Statista, unless cancelled 6 weeks prior to the end of the subscription term, the subscription will automatically be renewed for an additional 12 months.
Our cancellation policy can also be found in the FAQs on our website under 'How long are the account subscriptions valid?' - https://www.statista.com/help/#faq52a6f3e429f8d06e6a00000d
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Fraud warning!!
Fraud warning!!!
This company is a scam do not respond or use.
We have made representation to action fraud and the police however they are a trading entity so also via the financial ombudsman and we are now making a small money claim against them to cover any legal costs incurred fighting their aggressive attempt to extract funds from businesses.
16 June 2023
Unprompted review
Reply from Statista
Hi Woody,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Great insights even with a base…
Great insights even with a base subscription!
Worth it.
16 June 2023
Unprompted review
Reply from Statista
Hi Francesco,
Thank you for your wonderful feedback! We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
The company deceives clients into…
The company deceives clients into believing that they are delivering quality reports. In fact, the reports are worthless. We would never buy anything from this company again and if it was worth it, we would sue them. Our company purchased a report for 500.- €. We could not at all use it. Although we confronted the company with our problem, they turned us away. the money is more important than the good reputation and satisfied customers. The below response to this comment is ridiculous, as there was no willingness to address our problem.
14 June 2023
Unprompted review
Reply from Statista
Hi Andre,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with one of our reports.
We always strive to produce reports to the highest quality - if there has been an issue with the data contained in a report we would be more than happy to investigate further. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
This company is an absolute credit card…
This company is an absolute credit card fraud scam. I signed up for a report for $4.95 on their home page. And they charged me $588 instead.
Absolutely unethical. They also do not answer their phone support line.
I've been on hold for an hour waiting for their "support" system to answer. Nothing. Hopefully, American Express will just resolve this. But what an absolute unethical POS this company is.
EDT: Oh you have time to respond in Trustpilot, but zero time to pick up a call to your “support” line. Unequivocally unethical. And no it was not spelled out anywhere that you would charge me $588 for an i to offered at 4.95. Just stop.
1 June 2023
Unprompted review
Reply from Statista
Hi David,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Please be aware that we do not offer any accounts or reports for $4.95. It seems that you signed up to our Starter account - prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista Team
The data available is not so old
The data available is not so old, its recent, at least 2022. the statistics are good. I would like to have more central america data
25 May 2023
Unprompted review
Reply from Statista
Hi Juan,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve, and will certainly investigate additional data for central america.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Good website for research
Good website that collates information that you need, with concise sources
19 May 2023
Unprompted review
Reply from Statista
Hi Nick,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
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