Lack of amenities
We stayed at one of their properties over the Easter bank holiday.
There were multiple issues with the home, including broken furniture, lack of basic items e.g.: tea towels and bin bags and leaking when running a bath.
Originally, we raised the issue of an issue with the hot water and were told that a member of staff would be round within 30 mins. We were waiting for 1.5 hours (10 people in the home) and had family plans for the weekend with elderly relatives. We didn’t want to spend the entire weekend waiting around, so decided to report these issues after the weekend as we felt that they wouldn’t be able to be rectified over a bank holiday weekend (i.e. replacing/fixing a sofa). When asking for a partial refund, we were told that we should have raised it at the time and a refund was refused. The response did not feel apologetic at all. For the money spent on staying at this property, we felt we should have had a partial refund.
It is a shame that this was our experience, as we come to Saundersfoot often and were hoping to find a place with such a great location to continue visiting. We would not recommend this company.