LES ATELIERS FL - INTERNATIONAL HOUSE Reviews 

1,144
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, highly engaging teaching methods, and the wonderful welcoming atmosphere during their stay. Many consumers highlight that the courses are exceptionally well-organized, offering a perfect mix of learning opportunities and fun city excursions. Visitors frequently mention how easy it is to commute due to the highly convenient central locations. However, some customers also noted that the division of student levels could be improved to better fit individual learning needs. Some people additionally mentioned minor issues with scheduling flexibility, such as breaks running long or unexpected changes in teachers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing teachers and administrative team members... See more

User experience

Clients share positive opinions on user experience, highlighting how well-structured and engaging the classes... See more

Location

Reviewers mention positive feedback about location, highlighting the very convenient setting that makes daily... See more

Service

Customers consistently note positive experiences with service, enjoying both morning and afternoon classes.... See more

Holidays

Consumers find holidays to be a wonderful and well-structured experience that provides both a sense of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very happy with my course at Les Areliers! It was a great experience with wonderful staff and teachers. A big thank you to Dannys for his outstanding and super captivating lessons, le temps passa... See more

Company replied

Rated 5 out of 5 stars

c'était le deuxième fois que j'ai suivi un cours de français a les Ateliers á Biarritz. I was very satisfied with my experience both times. Guilhem, Manon, and Léa were great. Alexandra was a super... See more

Company replied

Rated 5 out of 5 stars

I had an amazing time in Lyon with Les Ateliers FL. The staff was energetic and helpful, whether answering my questions about the city, helping me get settled with a host family, or conducting courses... See more

Company replied

Rated 5 out of 5 stars

The beginner French class has a wonderful teacher called Mr. Christopher, who is very attentive, funny and interactive. He makes sure everyone receive proper instructions in pronunciation, grammar an... See more

Company replied


Company details

  1. French language school
  2. College
  3. English Language Instructor
  4. Group Accommodation
  5. Home Stay

Written by the company

LES ATELIERS FL & INTERNATIONAL HOUSE Paris, Nice, Bordeaux, Biarritz, Lyon is a group of French as a foreign language schools. Our schools welcome international students for language immersion stays. On the program: French lessons, sports and cultural activities, discovery of France, its traditions, its gastronomy, accommodation (with family or residence) and transfers. We also offer online courses at our FL Online school.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,144)

130 reviews in the last 12 months

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Rated 4 out of 5 stars

I had a great experience at FL

I had a great experience at FL. The staff are friendly and extremely helpful. They all went above and beyond to ensure that my experience was fruitful and exceeded my expectations. Bridgette and Christine are absolutely awesome! Superstars! I greatly appreciated all the assistance from there administration staff. They were extremely nice and accommodating! I highly recommend FL Nice.

28 May 2021
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Gerald, thank you so much for your feedback !! I'll pass the message onto the teachers which I'm sure will be so happy to read you !! Best !

Rated 1 out of 5 stars

Impossible to get a refund

Even though I had an OK experience with their classes, I’m only giving France Langue one star.

Back in December I requested a refund for the class I had signed up for in the new year and I got told it would be refunded within 30-60 days. It has now been over 100 days and it has not been refunded. Each time I mail them, I get a new excuse and that they thank me for my understanding, patience etc.

I’ve told them I’ll stop emailing them when I get my money back. So hopefully it will happen soon.

I’ll update this review when and if I get my money back.

31 March 2021
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Mathilde, thank you for your message. I know the delay of the refund exceeded more than 60 days and we're sorry about that. As you know, because of the covid, it took us more time to refund students but seems lile you've been refunded in April.

Rated 1 out of 5 stars

Very disappointed

Very disappointed. First I was told my class was at the school, when I arrived I was then told it was online and I had missed the first 10 minutes. Once I had logged into the zoom class I quickly realised I was put in the wrong level class as they were all speaking French and I couldn’t understand a word! I told the lady in the office, she then explained to me that they had no more space in the beginners class even though I had already paid nearly €400. I asked if I could have a full refund and she said yes. After visiting the school every week for 4 weeks they said my refund was still being processed. Then at Christmas (I left the school in September) I was given a voucher to spend on other classes even though I had been promised a refund. After emailing the school every week since Christmas I have finally received the money in March!!!! 6 months after I had to leave the school because of their mistake. Very disorganised.

22 March 2021
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Lucy, first of all, thank you for your feedback. We need to adapt constantly according to the government recommandation about the covid situation and we are sorry about the change of school / online classes.

About your refund, we are sorry too that it took a bit longer than expected. For the same Covid reason, we are facing more cancelations than usual because of the travel restrictions.

We proposed you a schedule for your class according to your level but you were not available at that time. We proposed you another schedule but it seems like you found it too difficult. Make sure we are doing everything to please the more students we can ;)

Rated 5 out of 5 stars

Love! Would recommend to anyone!

I have loved this course online! My teacher and class were delightful and I would recommend this program to anyone. It was a good balance of speaking, grammar, vocabulary and aural skills.

17 March 2021
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Marie, we're very happy that you enjoyed your online classes ! Come visit us anytime !

Rated 5 out of 5 stars

Very Good team and school

Very Good team I recommend

3 February 2021
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Brahim, thank you for your feedback ! I hope you succeeded on your exam !

Rated 5 out of 5 stars

Karine is wonderful!

Karine is wonderful! She is always punctual, enthusiastic, dynamic and knowledgeable about the many themes covered in her daily workshops. She has perfect time management and control of the class, offering all students of various levels an equal opportunity to learn and improve their spoken French. I look forward to continued courses with her. Merci, Karine!

21 December 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Susan, thank you so much for your feedback and your comment about Karine ! I'm sure she'll be delighted to read you. Best.

Rated 4 out of 5 stars

Highly Recommend

I had a wonderful experience with France Langue in Nice. Our classes were online due to the pandemic but I still felt like I got a lot of important practice and review. There were lots of opportunities to speak and the students participated equally. I would absolutely recommend these classes to someone! Thank you to Prof. Laure from Bordeaux and the class Province 902 for all of the practice, laughs, and interesting conversations!

19 December 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Sarah, thank you very much for your very nice feedback ! We are glad that you enjoyed your class even though they were online ! When our schools reopen, you are more than welcome to come and have a laugh with the other students in real ^^ :)

Rated 3 out of 5 stars

it was alright

it was alright, but the subjects were a bit boring and the teachers weren’t great at understanding questions and suggestions. i don’t regret doing the course but i wouldn’t do it again.

18 December 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Astrid, thank you very much about your feedback on your experience with us. It truly helps us improve ourselves in times where we need to reorganize ourselves to offer you an experience in agreement to the current situation. :)

Rated 2 out of 5 stars

Good when it comes to speaking…

Good when it comes to speaking practice. But I don’t feel like my French improved, the syllabus didn’t feel structured.

18 December 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Emily, thank you for your feedback on your experience with us. It is very helpful for us as we are currently dealing with a situation that we don't have any power on. Thank you for helping us improve ;)

Rated 2 out of 5 stars

Disappointed

I went into France Langue with a lot of excitement and hope that I would be able to improve my French skills but after spending a term there I can say I was disappointed with what I had paid for. First of all I would like to say that it is nothing against the individual teachers but rather as the school as a whole. I was surprised to be told on the first day of class that we were expected to pay for our own books which all together cost around €30 which on an au pair salary is a large amount of my wages as it was not advertised on the website that I would be paying for my own books and with the amount that I paid for the school I would have expected at least the books to be provided in the classroom. I also found that throughout the term all the grammar we learned was all over the place and there was no structure for the students, we had no idea what was going to happen each time we went to class. The vocabulary we learned as well was very random and didn’t seem to follow any pattern as one week we learned sports and the next week it was chores and then back to sports, what annoyed me about this was that rather than actually teach us the vocabulary and then do the worksheets and revise what we learned we were just expected to fill in worksheets and then it was your fault if you didn’t know the vocabulary you hadn’t been taught.

18 December 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Amy, thank you very much for your feedback which will help us improve ourselves. I'll forward your comments onto our pedagogical team which I'm sure will take into account your remarks. Best.

Rated 5 out of 5 stars

France langue amazing accueil

Dear France langue thank you for Your service.
C’est vraiment agréable.

17 November 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Kariri, thank you very much ! Come back whenever you want :)

Rated 5 out of 5 stars

The professional course at an amazing…

The professional course at an amazing school and teacher was very expert. I really great feel.Thanks

15 October 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Verona, thank you so much for your feedback. We are very happy that you enjoyed your time with us :)

Rated 4 out of 5 stars

Afternoon activities nearly double the price.Good teachers

The teacher was verry good. I booked a guest family with them and the service was very good as well. I wasn't getting along with my first hostmum but they changed me to a new hostfamily within the same day after I complained. prices for the language lessons are quite competetive. there is just one thing that really dissapointed me which is that if you book afternoon activities they can be heavily overpriced. I booked diving courses with through them and In the end I paied 300€ more than if i had just booked directly at the diving school. They tried to explain to me that it has something to do with taxes but I don't really think that there are taxes that do a nearly 100% price increase. So do not book afternoon activities at the school but book them directly at the provider.

13 October 2020
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Matthias, we're glad you spent a nice time with us at the school and in your host family ! I hope we will see you soon again !

Rated 3 out of 5 stars

They eat up your money

Everyone is very responsive which is good. However they have many techniques of eating up your money. For example they sell their programs saying “lessons”. Please know each lesson isn’t 1 hour. It’s only 45 minutes. So if you purchase a 20 lessons course thinking you’re going to have 20 hours of learning, unfortunately you’re wrong. You’re actually only getting 15 hours. And this also Includes group projects that isn’t necessarily teaching time. You only really have 9 hours of teaching in a 20 lesson package. They also don’t provide book materials and it’s just pieces of paper which makes it hard to follow your own progress based on DELF

18 September 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Bengi, thank you very much for your feedback.

We are sorry about the misunderstanding. We clearly state that 1 lesson is 45 minutes and that 20 lessons = 15 hours (it's the same way in every language school).

Group projects are made to put into practice what you have learned in class. It is made to make you communicate with the other students as we believe that communication is the main goal for a language.

We can't provide students books as the covid situation doesnt allow us to do that. We usually provide books for students who stay a couple of weeks and we ask them to buy books if they stay longer :)

Best

Rated 5 out of 5 stars

Great way to improve my French!

Great camp, perfect mix of sports, leisure and learning!

14 September 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Markus, thank you for your feedback ! We are happy that you liked your stay with us ! Feel free to come back or try another of our schools ! ;)

Rated 5 out of 5 stars

eager to please

Staff are eager to please and very responsive. The teachers are excellent and supportive. I wish the online classes were not on the complex Microsoft 365 platform but that is my only complaint.

12 September 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Betsy, thank you for your feedback about our online courses. We hope to see you in one of our schools some day :)

Rated 5 out of 5 stars

An excellent course at an amazing school!

An excellent course at an amazing school. I learned more French in a week than I did the previous six months. The class format was highly conductive to learning. Every day brought new ideas and new knowledge of France and the Francophone world.

7 September 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour John, thank you very much for your feedback on your experience with us ! :)

Rated 2 out of 5 stars

40 % of the tuition was invalid or…

40 % of the tuition was invalid or missed (advertised 20 hours/week scheduled in the school):
1. "cultural activity" ... visit of the museum or photo exhibition instead of normal tuition (2 hours a week)
2. "one teacher for two groups" located in two different rooms in the same time (4 hours a week)
3. "testing of the new students" - instead of 2 hours tution on Monday morning (cancelled without substitution)

7 September 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Jiri, thank you for your message.
You are mistaking 20 hours and 20 lessons (15 hours).

40 % of the tuition was invalid or missed (advertised 20 hours/week scheduled in the school): We advertise 20 lessons of 45 minutes (15 hours and not 20h).

1. "cultural activity" ... visit of the museum or photo exhibition instead of normal tuition (2 hours a week)
The new activities are part of the lessons since the reopening of our schools. It is 2 lessons (1h30 and not 2 hours).

2. "one teacher for two groups" located in two different rooms in the same time (4 hours a week)
You might be meaning the tutoring sessions (2 lessons of 1h30 = 3 hours)

3. "testing of the new students" - instead of 2 hours tution on Monday morning (cancelled without substitution)
This time used for testing of students on Monday morning is not part of the lessons.
You are invited to come between 9 and 9h30 and the lessons start at 10h30.

Please note that we have a free virtual guided tour (1h30) and a free thematic workshop for our students : 3h for free to enjoy more French :)

We are sorry if you mistook lessons and hours. We hope that you enjoyed your class though :)

Best

Rated 5 out of 5 stars

Excellent!!!

Perfect teachers and perfect motivation!

7 September 2020
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Cristina, thank you very much for your feedback ! :)

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