Stay Cold Apparel Reviews 175

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the pricing, finding items to be overpriced, especially considering additional unexpected import fees and tariffs. People also reported issues with product quality, including designs cracking or fading after minimal wear, thin materials, and discrepancies between advertised and actual product composition. Some people were dissatisfied with the ordering process, citing problems with tracking, delayed shipments, and unhelpful customer service responses when issues arose. Conversely, a small portion of people were satisfied with the quality of some items, particularly hoodies, and praised the fast delivery service in certain instances.

What people talk about most

Product

Consumers have mixed feelings about the product quality. While some customers praise the excellent quality,... See more

Order

Users describe ambiguous interactions with order. While some customers praise fast delivery, perfect sizing,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the excellent quality of hoodies... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers find items overpriced,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise the extremely fast... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor experience overall. Website banner stated a quicker delivery time. It was then changed after i ordered. When i questioned this customer service just said "read our FAQs". I asked the... See more

Rated 4 out of 5 stars

Was very skeptical at first as they are on the expensive side, but once I received the first hoodie I liked it. Its good quality, feels also comfortable to wear. The shirts are maybe over priced but... See more

Rated 1 out of 5 stars

A year ago, I ordered a sweater online but never received the package and contacted them immediately. They instantly claimed that GLS had the parcel. The tracking doesn’t work, and the order history... See more

Rated 1 out of 5 stars

Stay Cold Apparel's ads had me hooked with promises of creative, thoughtful and sustainable. Thought I was supporting quality craftsmanship—big mistake. When the package arrived, the label says "Made... See more


2.6

Poor

TrustScore 2.5 out of 5

175 reviews

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Rated 3 out of 5 stars

worst. customer. service. ever.

the clothes are good quality and delivery was fast but pray to god if you have to get any kind of information from support, they take few days to write back. By the time ive received SHIPMENT TRACKING NUMBER it was already delivered but I couldnt prepare myself for the mailman as I didnt have any kind of information. Oh, and I advise you to make an account, if you go as guest you wont be receiving any emails.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Marvelous !

Marvelous !

Even though the company and I have had a few troubles with the post delivery system, the Stay Cold crew put all their efforts in fixing all this mess and I received my New Human shirt right after !
The replies were quick and efficient !
Concerning the shirt... It looks awesome ! Very comfy, the shape and the design are both great !

Thanks again for your time and consideration, i'll get myself a few more shirts of yours later on !! ;)

11 August 2022
Unprompted review
Show reviews in all languages. (175 reviews)

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