Reply from StayCozy
Thank you, Miro! We’re so glad you enjoyed your stay with StayCozy at The Grand Miami. We hope to welcome you back soon!
Warm regards,
StayCozy Team
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Company details
Written by the company
StayCozy is a curated hospitality brand offering a growing collection of boutique hotels and apartments. We aim to select properties based on quality, security, and convenience, with the goal of providing travelers with a reliable and personal stay experience. Built around the idea of simplifying the search for accommodation, StayCozy is being developed to bring clarity and consistency through a thoughtfully curated portfolio and a clear standard of care and service across locations. Our ambition is to allow guests to book with confidence, knowing their stay has been carefully curated and cared for.
Contact info
United States
- staycozy.com
3.7
Average
5 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This place was amazing with a beautiful…
This place was amazing with a beautiful view. Everything was nice and clean.
27 October 2025
Unprompted review
Reply from StayCozy
Thank you, Ashley! We’re so glad you enjoyed your stay and had a great experience with StayCozy at The Frankford Fishtown. We hope to welcome you back soon!
Warm regards,
StayCozy Team
I arrived at the property in Liverpool…
I arrived at the property in Liverpool at 9pm - it was a mild 20 degrees outside but 30 degrees inside the property. While the property does not advertise having air con (and most places in the UK don't) there were no windows available to open in the property as a means of cooling it down. I stayed for 1 hour before having to leave and stay somewhere else. No refund or help of any kind was offered.
14 August 2025
Unprompted review
Miami: Great - Unit: So, So
The unit was a great size and design, but overall the stay did disappoint in the following ways: When we arrived the floors were not clean. Although they offered to send housekeeping we decided to clean them ourselves. The towel rack in the bathroom was broken but they sent someone to fix it. Also the drain in one of the bathrooms was leaking and they had to send handyman to repair it. The great pool was not available due to renovations. I requested a partial refund from the cleaning fee I paid, but they refused to give it to me.
30 July 2025
Unprompted review
Reply from StayCozy
Thank you for sharing your feedback about your stay in our Miami apartment, Karen.
We’re glad you enjoyed the size and design of the unit, but we’re sorry that the cleanliness and maintenance issues affected your guest experience. While our housekeeping and maintenance teams responded quickly, we completely understand the disruption this caused during your Miami stay. We’ve shared your feedback with our team to improve future guest stays.
Once the building’s renovations are complete, we’d love to welcome you back and assure you that your next Miami stay with StayCozy will be smoother, more comfortable, and truly enjoyable!
Warmly,
StayCozy Team
My Go-To in Miami
I’ve stayed with StayCozy a few times in Miami and always had a great experience. The units are spacious, clean, well-equipped, and the views are amazing. The support was super responsive and helpful. Perfect for both short and longer stays.
15 March 2025
Reply from StayCozy
Thank you Katarina. We're glad StayCozy feels like your home in Miami - that’s exactly what we aim for. Hope to host you again soon.
Warmly,
StayCozy Team
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