Stay Heirloom Reviews 3

Beautiful, clean and spacious. Great location just outside of the chaos. AC works great.

The Stay Heirloom staff was very courteous and helped me with all of my arrangements for my stay. The house was extremely clean and the space was great for spending quality time with my family. The pictures don't do this home justice as the actual stay at the location goes beyond the great pictures of the location. 5 stars for everything about my stay. Thanks Stay Heirloom for such a quality location.

We are coming off of a terrible experience with Heirloom in Savannah, GA. I want to put this on record because Heirloom operates in multiple cities (Savannah, New Orleans, Austin, Boston, NYC) and travelers should know what they actually do when things go wrong. If you look deeper at this company, they are smoke and mirrors and doing all sorts of bait and switching across these cities too.

I booked their "Luxury Victorian Retreat" at 521 E Bolton St in Savannah for Easter weekend. A quiet whole-house rental with parking out front. I was the sole adult traveling with teenage girls in my care — picked the property specifically because it was residential and away from downtown.

We drove 7 hours from North Carolina. Check-in opened at 4 PM. We arrived at 6:30 PM to find painters still working inside, ladders in the doorway, paint trays on the porch, and the front door partially open and an overall sketchy situation the made me and the girls I was traveling with feel unsafe.

I called Heirloom and got bounced between multiple reps, each with a different story. Some had no idea why workers were on site. One claimed I was at the wrong address (I had photos of my live location). One eventually admitted the prior guest had thrown a "wild party" the night before and they were repairing damage.

We left after 30 minutes. They pushed for us to come back later that night. I refused — at that point I didn't trust anything they were telling me. It was Easter weekend and busy in Savannah and everything was booked. I decided to accept their offer as a mom traveling solo with my kids-- it was after 8 pm and we were hungry and tired. They moved us to 31 W Congress St — a condo on Savannah's main bar strip adjacent to City Market. Think Beale Street or the French Quarter. The exact opposite of what I'd booked.

Broken elevator. Music and fighting on the street all night. Police sirens and megaphones from 3–6 AM clearing drunks from the bars.

At midnight, with all the streets closed off by police, I had to leave, walk to my car, circle blocks for 30 minutes looking for parking, and walk back alone from a parking garage near 1 AM through an active club district. Nobody slept. We left Easter morning rather than stay the second night.

After a lot of back and forth and messages left with different people, Heirloom took two weeks to respond the would not be refunding me what I requested. Offered me about 10% of what I paid. When I escalated, I got an unsigned reply (signed only "Stay Heirloom") refusing any further refund and claiming to be the "final point of escalation."