Staywarm Windows & Doors Reviews 

68
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I had my windows fitted by Stay Warm Windows in 2024. In October 2024 I priced that all the upstairs windows and some downstairs are making a really loud whistling noise when it’s windy. To the point... See more

Rated 5 out of 5 stars

Great team from start to finish. Came as promised, polite and friendly fitters. Left everything clean and tidy. Property looks lovely and quality of products excellent. Would definitely recommen... See more

Company replied

Rated 5 out of 5 stars

New glass units in all windows and Rock composite front door fitted.Great communication and advice from Andrew and Martin throughout the process. Tom did a brilliant job fitting everything and cleane... See more

Company replied

Rated 5 out of 5 stars

We recently had a new kitchen door and double glased units installed to the A rated standard, by Saywarm Energy. The installation was carried out by a very efficient team who did a super job. we have... See more

Company replied

Company details

  1. Property Maintenance
  2. also in
  3. Conservatory Contractor
  4. Glass repair service
  5. Insulation contractor
  6. Roofing service
  7. Window installation service

Written by the company

We are an award-winning energy efficiency specialist, dedicated to improving the warmth, security and appearance of your home. Founded in 2011 by a family with a passion for home improvements, the success and hard work of our expert team have enabled us to expand our range of products so that we are now able to offer conservatories, porches and rooflines in addition to our original offering of glass upgrades, windows and doors. We offer more than just uPVC! We can also offer leaded window repairs, custom-designed timber frame windows & glass upgrades with existing heritage frames. Why choose Staywarm Energy? • Well-established company that has been independently approved. • Award-winning for both energy consultation and installation. •We only use quality A-rated products. •Friendly, professional team who will go above and beyond to help in any way we can. Nothing is too much trouble. • We recycle as much as possible and use environmentally friendly products. •We provide guarantees ranging from ten years to a full lifetime. •We are specialists in Listed properties and properties in Conservation areas. •We can custom design and repair leaded windows and stained-glass windows. •Everything we do is bespoke with your style and interests at the front of your mind. • National Energy Efficiency Awards Winner • 5 Star Service & happy customers • Our own friendly, clean & professional installers


Contact info

4.0

Great

TrustScore 4 out of 5

68 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(68)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good advice regarding our requirements

Good advice regarding our requirements, work done when arranged, left job tidy.

22 March 2024
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Reply from Staywarm Windows & Doors

Hi Frank, Thank you very much for the excellent review! We are happy to hear that you are pleased with our work and that our lads left the job nice and tidy!

Rated 5 out of 5 stars

Really good local company

Really good local company. Fast, reliable and trustworthy. Really competitive price, no difficult sell, excellent product and good, smooth fast installation. None of the rubbish sell of a national company - cut right through the rubbish sales tactics to give you a great price, with great product to match just as they promised! Will defo use again!!

9 February 2024
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Reply from Staywarm Windows & Doors

Hi Steven, Thank you so much for leaving a review! We always aim to make our customer's journey quick & seamless so we are pleased that we delivered on this for you! We look forward to hearing from you in the future!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, quick turnaround, delighted with the doors.

16 February 2024
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Reply from Staywarm Windows & Doors

Hey Louise, Thanks for the feedback! We are thrilled that you are pleased with your door!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, very happy with our front door 🚪👍🏻

9 February 2024
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Reply from Staywarm Windows & Doors

Hi Signature, thanks for leaving a review! we are very pleased that you are happy with your door, it looks great!!

Rated 5 out of 5 stars

Operatives cheerful and polite despite…

Operatives cheerful and polite despite the poor weather. Kept informed at each stage, job left near and tidy.

5 February 2024
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Reply from Staywarm Windows & Doors

Hi Pete & Elaine, thank you very much for your feedback. We are thrilled to hear that our team upheld a high standard of customer service for you!

Rated 5 out of 5 stars

Very effcient fitting

Very effcient fitting, very little disruption and the windows look good.
There is a definite noticable difference with the indoor temperature already.

14 December 2023
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Reply from Staywarm Windows & Doors

Hi Colin, Thank you very much for leaving feedback. We are very pleased that you are happy and it's great to hear that the glazing is keeping your house warm!

Rated 5 out of 5 stars

Friendly, professional and clean

I called Staywarm after seeing their reviews and got 3 rotten windows replaced. It was a fair price and the lads did a great job and left the house tidy. I will definitely be using them for the rest next year.

23 November 2023
Unprompted review
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Reply from Staywarm Windows & Doors

Hi David, Thank you very much for the review. We are thrilled that you are happy with our work and we look forward to hearing from you again!

Rated 5 out of 5 stars

The lads were always on time they rang…

The lads were always on time they rang me all the time and were clean and tidy the work was really good James brown

23 November 2023
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Reply from Staywarm Windows & Doors

Hi James, Thank you very much for the review. It is great to hear that you are happy with our work and that the lads kept in touch regularly!

Rated 5 out of 5 stars

they came

they came, saw. did the job. it even feels warmer!

23 November 2023
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Reply from Staywarm Windows & Doors

Hi Mr Chatham, Thank you very much for the feedback, it's great to hear that you are happy! We are thrilled that your home feels warmer!

Rated 4 out of 5 stars

workers good job done when promised…

workers good job done when promised only problem was getting the scaffold removed took about 5 weeks scaffolder said he was not notified for about 3 weeks and he was busy so could not come till he did. Otherwise no problems.

11 September 2023
Unprompted review
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Reply from Staywarm Windows & Doors

Hi Michael, Thank you very much for your feedback! It is always appreciated. We are happy that you are satisfied with our work!

We do apologise for the delay in taking down the scaffolding. We always aim to have scaffolding taken down within a week of completing the job. We will ensure this timeframe is improved in future.

Rated 5 out of 5 stars

Excellent service

Excellent service! Advice was clear and informative. No pressure or problems at any time. Work carried out efficiently in a confident,friendly manner.
Follow up was immediate to see if l was satisfied.
A good team and no hesitation to recommend.

27 October 2023
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Reply from Staywarm Windows & Doors

Hi Val, Thank you very much for your feedback!
We are thrilled that you are satisfied with our work! Providing clear advice with a no-pressure approach is a very important aspect of our business which we always aim to keep so we are pleased to hear about your experience with us!

We look forward to working with you in the future!

Rated 2 out of 5 stars

Hassle and Stress

1 large window was installed well, but 10 new double glazed units were badly installed and were subject to 2 remedial visits and on 3rd visit all 10 units were removed and re-installed again by senior fitters almost 6 months after initial installation.
Despite numerous requests for correct Fensa certificate this was still not issued 6 months after installation, lots of excuses, an "oversight" lies and cover-ups. In the end we contacted Fensa and were told the facts, which I cannot share as Staywarm Energy objected to my review because I told the truth.
No apologies, just lies and evasive comments and responses. 6 months of hassle and stress, which at 80+ we could do without.
Beware of cold callers. Avoid this firm for a stress free life.
Megan Ford LA11
(My work was carried out on 22nd March 2033. Fensa certificate valid from 9th May 2023.) This is added after reply from Staywarm Energy.

22 March 2023
Unprompted review
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Reply from Staywarm Windows & Doors

I’m sorry to hear that you haven’t had a satisfactory experience. We have very high expectations regarding our service and regret that we fell short on this occasion.

We have carried out an internal review of all our operational practices and have taken steps to ensure that we can carry out remedial work more efficiently in future.

Regarding our FENSA certificate, it is a matter of public record that Staywarm Energy has had an active FENSA registration since 2014; the concern that you have raised relates to a transitional phase for the company after a recent management buyout. We always try to be straightforward and honest with customers and there were delays beyond our control. We would never lie or cover up problems but I’m sorry that our communication was not as effective as it should have been.

I understand that the work is now completed up to a satisfactory standard and I truly hope that you enjoy the benefits of our products for many years to come.

Rated 5 out of 5 stars

Staywarm were very polite,very…

Staywarm were very polite,very professional,very truthful,
They gave me a price,told me what they would do,when they would do it,and how long it would take.to be honest when they said they would it was not held to.
They did it earlier.which is even better.
Very quick,very professional,very reasonable and above all a very good end result in the job they did on my windows.
I will be using them again for sure,no doubts what so ever.
D fawcett eccles.
Thank you and good day to you all

16 August 2023
Unprompted review
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Reply from Staywarm Windows & Doors

Hi Darren, Thank you very much for leaving a review. We appreciate your kind words and we are very happy that you were pleased with our service.

Rated 5 out of 5 stars

Happy with our new conservatory

In June, we commissioned Staywarm Energy to spearhead the new conservatory project, from scratch to completion. Staywarm Energy provides us with a turn-key solution including Building Work, Roof, Plastering, Electric, Flooring, Tiling and Painting so that we didn’t have to deal with different suppliers. Our conservatory was completed in early August, 2023. The overall project management is exceptional with seamless integration from one task to another. Martin and his team are very professional, polite and able to provides us with quick turnaround time. The payment term of four instalments settled in different project stage is fair. In addition, their window and door installations come with a 10-year guarantee and Lifetime Guarantee for Maxitherm+ Insulated Glass Units. The only area leaves much to be desired is the painting.

7 September 2023
Unprompted review
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Reply from Staywarm Windows & Doors

Hi Owen, Thank you very much for taking the time to review our work. We are delighted you are happy with the end product and appreciate your kind words.

Rated 4 out of 5 stars

Conservatory Rebuild

We had a mixed experience as there were set backs along the way with bad weather. Although I found the owner helpful and their staff professional, their contracted bricklayer was very slow and caused a few problems. We are more than happy with the result but be prepared for delays.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

What can I say , you can count on them to look after you

What can I say, I really made a good decision to get Stay Warm involved. They were brilliant from the start, they worked hard and turned up when they said they would and did a full day’s work. Martin, Jodie (office Gem),Jamie, Dane and Peter were great and did a fantastic job.
Would I recommend them- without a doubt

1 February 2023
Unprompted review
Rated 5 out of 5 stars

I had 4 new windows installed into my…

I had 4 new windows installed into my apartment. Richard came to look at my windows and measure them up. Then I needed to have a survey for the scaffolding. After the survey, Jodie phoned to organise a date for the work. From start to finish Staywarm Energy have kept me informed about time frame. There was a setback with having my windows installed on the day agreed as there was issues with scaffolders having people off sick. Jodie phoned me a couple of days beforehand to tell me this. We agreed another date which suited me fine. The day before the windows were due to be installed the scaffolding went up. There customer service is very good. The day before my installation, I received a phone call from Liam to see what was the best time they could come the following day to install the windows. Liam and Nathan both arrived at the time agreed and started straight away. Both of them were very polite, friendly and they tidied up after themselves. Due to the windows being installed on a Saturday, the scaffolding got removed on Monday.

I can already feel a difference in keeping the warmth into my apartment as I have also had extra insulation put into the loft which was also done by Staywarm Energy earlier on in the year.

I would highly recommend Staywarm Energy.

8 October 2022
Unprompted review
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Reply from Staywarm Windows & Doors

Hi Emma, thank you so, so much for taking the time to share your positive experience with us! Liam and Nathan really enjoyed doing the work for you, and were just delighted with your kind comments.

Rated 5 out of 5 stars

Window panes and new front…

Just had newwindow panes and new front door we are so pleased with them first class service from Start to finish the lads that came to fit were lovely courteous and extremly tidy this is the second time we have used stay warm and we are so pleased with replacement kitchen windows we had them back to do rest of house.

9 September 2022
Unprompted review
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Reply from Staywarm Windows & Doors

Thank you so, so much for your lovely review Tracey! The whole team are delighted with your kind comments, and that you are so happy with your new door and windows... Milly certainly enjoyed working with you to design the door :) And it looks fabulous! Hope you stay warm & cosy - any problems, just give us a call x

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