Stayz Reviews 

Stayz.com.au is not honoring agreements made between the property owner and the customer. Agreed a 50% refund and stayz won't release the money. They are the most inflexible company we have come across during these covid times. Avoid them!

Booked a 21 day stay in Sydney. The booking was accepted instantly. The owner didn’t respond or leave keys. Dealing with Stayz to get emergency accommodation was horrendous. We are now 2 days into the trip and have had 2 calls to Stayz and been on hold for 1 hour each time. They called this morning to advise they would arrange another night of emergency accommodation and then transferred me to the team that could arrange the booking - I was placed on hold got over 60 minutes. This will be the first and last time I book with Stayz. Their management team need to spend some time going on the client journey if they are ever to create raving fans. This is the first complaint review I’ve submitted - indicative of how frustrated I am.

We are an Australian family who booked a property to rent in Hawaii for Christmas and New Years 2020 - 2021. Unfortunately (and like many others) we had to cancel due to Covid-19. We cancelled our accommodation in early March 2020 (as early as we could) when the pandemic was really taking off as we had children who suffer from Asthma and as there was still so much unknown we wanted to keep our kids safe and wanted to give the property as much to to re-book as possible. The owner would not give us a refund or even a partial refund even when Australia cancelled overseas travel. HomeAway (as it was called) did not help with our cancellation and essentially allowed the property owner to steal our deposit money. Disgusting. Do not use them, they do not help their customers.

Bug bed infested house of $4,300.00 cost for a few days stay. Family had to attend medical center after the bed bugs bit and pictures taken from the bugs and the bite marks was diagnosed as bed bugs but the customer still denied the existence and fail to even acknowledge and apologize.

Very reluctant to book with Stayz again, just booked a 3 night stay at pet-friendly accommodation only to discover upon arrival that the accommodation has been double booked!! Barely an apology from the owner, had to return home at 8pm - a 6 hour round journey. Have contacted Stayz through the app awaiting a response. Very disappointed, holiday ruined and no one gives a damn!! No safeguards to stop this happening when owners are using multiple booking sites apparently!! Avoid Stayz at all costs.

Outrageous booking fees. Where they use a third party website such asExclusive Escapes you will e charged 2 booking fees. I was charged $60 booking fee and then $204 service fee by Stayz because Exclusive Escapes was listed on their website. Check Product review site for hundreds of stories of how bad this company is.

opaque, confusing, slow, not a genuine way to do business. plus the service fee is a plain rip off and isn't refunded. plus a booking fee. EXAMPLE;

A BOOKING is via stayz.com.au
FOR HELP go to help.homeaway.com.au/
THAT SITE redirects to vrbo.com
which... tells you to log into your VRBO account,
which actually is your Stayz account,
which doesn't let me cancel (not button), because its pending, so they say wait 48 for host to contact you (abrogation!) .

So yeah, I suspect this whole site might be dodgy, so I hit message, which sends a message - ostensibly, to the agent for the property - Jindabyne Accommodation Centre - which has already told me in an earlier call today that are fully booked.

Do not make your booking through Stayz .Dirty unsafe properties they accept no responsibility. Do not throw away your money

they take money for property that isn't available. Then tie up your money without any automatic refund process so you cant book anywhere else. the worst!!

My experience was very similar to all other reviews posted. Property in Victoria Park was falsely advertised. Many issues with it. Way over priced, no maintenance carried out. Would not recommend booking through Stayz.

ZERO STARS FOR STAYZ! Customer Service ZERO! Rude, condescending, arrogant lady (Vicky) thinks it’s ok to hang up on customers, not once, but multiple times! Also, swearing to a customer is not acceptable under any circumstances! This person should not be in a customer service role. Time to go honey!

NO STARS. COULD BE A SCAM. I booked a 3 bedroom Luxury Apartment in Sydney CBD 29th Jan 2021. Map show accommodation Cnr King and Castlereagh Streets, Sydney. Confirmation email advised exact address would be given to me ONE day before arrival. Further email and investigation had property no where near Martin Place. Customer Service in Philippines of no help whatsoever. Could not even find the hotel on their map (if they even had access to it) and told me they would email host and they should get back within 48 hours. No reply. Rang Philippines again and was told to email host or ring them. Host in England. Tried to ring at night due to time difference and was placed on hold. Gave up after 45 minutes. After 10 days of phone calls and emailing, no contact from host or confirmation of address was received so cancelled booking via Manage Your Booking tab which was still an email to host requesting cancellation. It has now been over 2 weeks since I booked and have had no response from host. I have cancelled my credit card just in case they try to take more than deposit, disputed the deposit transaction with my bank due to misrepresentation and will never deal with them again. Buyer beware!!!

Very upset with the circumstances regarding a stay that was meant to happen on (9th & 10th) feb after a 5 day lockdown and no travel out of the Perth peal region until this Sunday 14th.

Which has out of control forced us to miss out on this trip that was planned for my dads 60th.

I have messaged and emailed and tried to contact the owner of the house over 9-10 times and tried to re book from last monday 1st feb 12 days ago with not One reply from them.
Now if something was wrong I would have liked to at least been notified if that is the case.

Stayz has taken no responsibility and continues to insist we contact the property owner (which we have multiple times with no response)

Now the pricing for two nights is a lot of money just to throw away but it would be nice to know if you were going to do the wrong thing so we can move on . Judging this uncontrollable situation on both parts , the lack of understanding and contact with is this property and the Stayz website is very disappointing.

I wouldn’t book through Stayz ever again and I wouldn’t recommend booking this.
No lie tho I don’t mind either way because karma is very powerful .Good day

No stars for stayz (unfortunately no option to select zero).
Booked accomodation and needed to cancel. Gave two months notice. Spoke to 7 different stayz employees over two months, who each time, lied and assured me that they have sent an email request to the owner and that the owner had not got back to them. Each time their default response was that they would “send another email to the owner”.
I got so fed up after months of this that I called owner directly
(which they never advised was an option) She gave a full refund within minutes of talking to her and she advised that STAYZ HAD NOT SENT HER A SINGLE EMAIL re: my cancellation request. Stayz are incompetent, greedy money grabbers who will purposely stuff you around just so they can still receive a cut of your accomodation fee!!!! They’re nothing more than an organised scam!
They should be shut down.

The WORST!!!! I will never ever use stayz again, you cannot contact them via telephone. The property we recently stayed at in St Kilda, after saving for months for, was NOT the property we booked. Dirty, overlooking at construction zone (not like on the photo as over looking trees), the place was extremely dirty, wifi not working, spa not working. Just horrible horrible. I will never ever use these guys again!!!!!

Booked a property in Albany WA, Stayz advised property available for the dates wanted. Filled in the form online & paid in full , as they required second payment before date I booked. Received an email from the property manager advising the property has been previously booked & advised refund will take a few days to go back into account. Tried again with Stayz for another property in Albany, the same thing happended again! Will never use Stayz/Homeaway again!

just to let you know Stayzzzz I have engaged a QC David Brown. You are the Greediest most disgusting company I have ever come across! You will pay and hopefully go into receivership! Your Covid policy is reprehensible

Booked NSW property for upcoming Xmas holidays for my family. As NSW has new COVID outbreak we are unable to go to Greater Sydney where the rental property is located ( Crows Nest - hope you are reading this Geoff), we cannot travel to NSW and have paid a very large amount of money. Contacted owner (Geoff) says contact the company , company says contact the owner and so it began. Merry bloody xmas. Geoff refused to provide a refund, partial refund or credit. The booking was only cancelled due to Covid19 travel restrictions. The Stayz website has a Covid19 policy published that "encourages" the property owners to refund or credit during Covid19. No money has been refunded and Stayz have become silent. This whole company is a scam and Geoff needs to get his morality aligned. I encourage all victims to follow up with the small claims tribunals and ACCC.

Never ever book through Stayz. Philippine call staff operating from home (roosters crowing in background) with no policy in place if your accommodation is affected by a COVID shutdown. Actively encouraged the owners to keep the funds behind my back after the Northern beaches of Sydney went into lockdown. As close to a high level well organised scam as you could encounter. They should not have a licence to operate this platform in Australia. Why isn’t the Government or the ACCC protecting consumers in relation to companies like this??? Do not hand over your money - just do not do it.

Stayz took the full amount of money for our holiday then cancel within hours & we were told it would take a week to get a refund.
Our bank said no they needed a simple letter & we would get the money in our account within hrs.
I spent an hr on the phone being lied to by their foreign call centre staff with my 3 yr old screaming as I'd spent an entire day dealing with it only to be told they would not communicate with my bank.
They had previously lied to both my husband & myself saying they would numerous times.
I asked if since they had our money & we had no booking could they redirect the funds to another holiday & they refused.
We now have no money to book another holiday & they just don't care.
Do not use them, we have spoken to the owner of the property & he too is disgusted & tried to help us.
If you want to loose your money & time use stayz. I have a feeling we will not get our full refund as stayz will take out fees