St Barts Finance Reviews 

476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear guidance throughout the entire mortgage journey. Reviewers consistently highlight the prompt communication and reassuring support, making complex financial decisions feel straightforward and manageable. However, some people mentioned that the procedure occasionally experienced unexpected bumps in the road or took a bit longer than originally planned. Despite these occasional delays during the house buying process, consumers remain extremely satisfied with the overall service and professional dedication. Reviewers express great confidence in the advisors and would readily recommend their reliable assistance to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their exceptional helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process is managed... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

People report positive experiences with response time, highlighting that support teams are always quick to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Tom, April and Evie, without whom we would not have been able to purchase our new home. As first time landlords, Tom's expert advice to secure a Buy to Rent mortgage waa invaluab... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more


Company details

  1. Financial advisor
  2. Building Society
  3. Financial Institution
  4. Insurance broker
  5. Mortgage broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

476 reviews

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5.0

All reviews

(476)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Gold standard Mortgage Advisor Katie! ⭐️

As first time buyers, we cannot recommend Katie at St Bart’s enough! She is quite literally a powerhouse and we would not have been in the position to buy our dream home without her! ⭐️ Professional, patient, thorough and diligent. Katie was always at the end of an email, a call or a message; reliable and dependable. She worked so hard to find us the best mortgage, and it was never a problem to amend or renew, when the process had many bumps in the road! Above all else, Katie is just a lovely genuine person who really cares about her clients and getting them to the finish line. We will absolutely keep in touch and not only come back to Katie for future financial help, but will recommend to everyone! Thank you Katie and St Bart’s, we are so grateful!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

24 January 2026
Unprompted review
Rated 5 out of 5 stars

100% Recommend

As first time buyers, we had no idea what to expect when it came to this process - however Tom Oliver was just an incredible help, made sorting our mortgage as easy as it possibly could be and guided us through the process so perfectly. I highly recommend and will definitely be using his services again in the future!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service

Maria at St Barts transformed our property purchase experience.
We had invested weeks feeding our initial mortgage broker with dozens of documents, as required by their preferred lender, and the process ground to a halt.
In total contrast St Barts had a mortgage approved, with an alternative lender, in twenty four hours.
Highly recommended business who understand their customers needs and find and deliver tailored solutions.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Excellent service⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️Excellent service from start to finish — highly recommended. As a first-time buyer, I was guided through every step clearly and professionally by Mark Burgess — a big shout-out to him. He secured the best mortgage offer for me and was always quick to respond to questions. He gave great advice on the overall process flow, solicitors, surveys, and insurances, and supported me throughout based on my situation. He helped with far more than just the mortgage, answering many questions about the whole house-buying process. A genuine 5/5 service that is truly deserved.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great process with Mark Burgess

Mark Burgess provided very clear and helpful communications through each step of the buying process. Always went the extra mile! I would highly recommend him and St Barts to friends, family and colleagues. Thanks Mark

5 September 2025
Unprompted review
Rated 5 out of 5 stars

St Rachel

I wouldn’t describe what Rachel provided as “customer service” — it was luxury, tailored support without the hefty price tag. It went far beyond what you typically receive elsewhere. We briefly worked with another broker who seemed to overcomplicate things in the name of being “extra careful,” and the contrast was night and day. Rachel was quick, precise, and knew exactly what was needed. It gave us immediate confidence that she understood the process inside out and had done her research — and it paid off. I put my trust in her, and she truly delivered.

It’s also worth noting that during our house-buying journey, we were worried that once the mortgage application was approved, communication would drop off. That couldn’t have been further from the truth. At every stage, Rachel checked in with us and consistently offered help whenever we needed it.

Rachel is not your average employee. She is a true professional in every sense of the word, clearly takes her work seriously, and genuinely enjoys what she does.

For us, Rachel has firmly put St Barts on the map. This finance company is clearly not your average firm. You get the sense that they treat their staff well, which makes it feel even better when you’re trusting them with such an important financial decision. Honestly, it was worth every penny.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend St Bart’s Finance

Highly recommend St Bart’s Finance, so professional, extremely easy to deal with. Brought our first home, they guided us for the process and made it seem easy.

Massive thanks again guys. Speak soon.

Have a great Christmas and happy new year.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Katie

Katie Hartley at St Barts contacted me out of the blue a couple of months before my mortgage deal was about to expire and I'm so pleased that she did. Katie explained clearly all options to me, and has ensured that my new mortgage is in place just as my old one finishes and goes onto a much higher rate. I received a very professional and slick service and would highly recommend Katie, she is easy to work with and keeps regular contact, no chasing required from my side.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Andrea!

Andrea made the process of getting our first mortgage unbelievably easy and we couldn’t be more grateful for his help. As first time buyers he explained the process at every step and supported us throughout with both arranging the mortgage and also arranging insurance policies. Highly recommended for fellow first time buyers

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Mark Burgess from St Bart’s Finance…

Mark Burgess from St Bart’s Finance helped me and my partner out so much and we couldn’t of asked for any better help, not even with just the mortgage but with many different questions about the whole process of buying a house. Was a very good experience and very much recommend using

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

The team at St Barts organised our first mortgage and also our remortgage 2 years later. On both occasions we received a professional service, everything was explained clearly and we felt supported throughout the process, would not hesitate to recommend them and we have on many occasions. Special thanks to Richard Walker and Daren Eaton.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The best

I have used st Bart’s finance many times for mortgages and Andrea is professional, knowledgable and helpful. He helped me through every step of the process.
I would recommend him and st Bart’s finance to anyone looking for a residential or b2l mortgage.
Thank you Andrea

26 November 2025
Unprompted review
Rated 5 out of 5 stars

There are no words to recommend Katie…

There are no words to recommend Katie Hartley highly enough. Her continued support through a year of searching after having secured me a mortgage I required, I am finally moving back onto the property ladder. Thank you Katie once again.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Mark Burgess has been a star

Mark Burgess has been a star - calm and thorough, quick results, and a lot of patience throughout a very long process. Thanks for all your help, and highly recommended!!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend St Barts Finance

I highly recommend St Barts Finance, and especially our advisor, Tom Oliver. He was instrumental in making our mortgage process seamless.

Tom patiently held multiple calls to ensure we fully understood all the different options available to us, which gave us great confidence in our decision. He expertly organised all the required documentation, taking that burden off our shoulders. Furthermore, he answered all of our questions very promptly.

His professionalism, clarity, and efficiency truly made the whole process very easy. We couldn't be more pleased with the service.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

St Bart’s Finance - Mortgage

We have recently moved into our new home, and we couldn't recommend Rachel Lines enough. Throughout the hellscape that was our buying journey, with our solicitors and estate agents she was the only constant reliable contact we knew we’d get a straight answer from in a timely fashion. Nothing was too much and she would take as much time as we needed to ask questions and understand our options.

Overall i don’t think we would be sitting in our home if it wasn’t for her help and advice, not with just the mortgage process but on how to deal with solicitors and estate agents.

Would 100% use again.

16 October 2025
Unprompted review

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