St Barts Finance Reviews 

476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear guidance throughout the entire mortgage journey. Reviewers consistently highlight the prompt communication and reassuring support, making complex financial decisions feel straightforward and manageable. However, some people mentioned that the procedure occasionally experienced unexpected bumps in the road or took a bit longer than originally planned. Despite these occasional delays during the house buying process, consumers remain extremely satisfied with the overall service and professional dedication. Reviewers express great confidence in the advisors and would readily recommend their reliable assistance to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their exceptional helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process is managed... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

People report positive experiences with response time, highlighting that support teams are always quick to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Tom, April and Evie, without whom we would not have been able to purchase our new home. As first time landlords, Tom's expert advice to secure a Buy to Rent mortgage waa invaluab... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more


Company details

  1. Financial advisor
  2. Building Society
  3. Financial Institution
  4. Insurance broker
  5. Mortgage broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

476 reviews

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5.0

All reviews

(476)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage Capacity Report

I originally had to use Mark for an updated mortgage capacity report . He was very communicative and made me feel comfortable sharing such personal information with a complete stranger. The report was prompt and at a reasonable cost and delivered to forward to the courts in time.

A couple of months later I had to update the report again and to go through the information again. He knew what needed updating and once again the report was delivered very promptly.

I would recommend Mark very highly and will use him again in the future for any mortgage applications.

Selina

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Andrea went above and beyond

Andrea went above and beyond, I felt like he was on my side the whole journey, patiently explaining the terminology, process and providing useful connections - super helpful and always responsive.
Would use again and recommend to anyone looking for a reliable, outstanding-level service.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

St Bart’s have been amazing in what…

St Bart’s have been amazing in what turned out to be a long process in getting our house, but Katie in particular who sorted out our mortgage and other bits along the way has been amazing! I can’t thank her enough for how easy she has made it and answering all our questions along the way! High recommend St Bart’s!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

We were lucky enough to work with the…

We were lucky enough to work with the wonderful Rachel for our first mortgage, as one of us is a business owner we were nervous that it could feel complicated but Rachel immediately put us at ease.

She explained and supported every step of the process, truly went above and well beyond what we expected to make sure we were always in the loop and no question was ever too big.

I couldn't recommend her enough if I tried, she was absolutely wonderful. Thank you so so much.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Paul was always polite and helpful

Paul Edwards at St Barts was always helpful and polite, very thorough in sorting out what I needed, many thanks, it's nice to see that St Barts are able to open a local branch when many companies are shutting there's

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Maria was fantastic

We’ve worked with Maria at St Barts twice now for our mortgages, and once again she has been fantastic. She kept us updated every step of the way and worked so hard to find us the best rate possible.
She also helped us arrange life cover, which gave us one less thing to worry about during the stress of moving house. Whenever we spoke to the wider team at St Bart’s (but most often Tracy), they were always professional and friendly, which made the whole process even smoother.
We really value Maria’s support and wouldn’t hesitate to recommend her – we’ll definitely come back to her again in the future.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional Team, Seamless Experience

This is the third time we have gone with St Barts relating to our mortgage. Richard and Darren have been amazing through the process on each occasion. Communication has been excellent and we really felt looked after. I know Richard will be in touch in 5 years when it's time to shop around for a new offer and unquestionably we'll use St Barts again.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Saved me thousands of pounds

Charlotte was amazing from start to finish. I had an original mortgage offer but my sale dragged on and it expired. That's when i went with Charlotte, who managed to find me an even better deal and save me over £300 a month. She explained everything clearly, kept me updated the whole way through, and somehow made the process feel stress free even though we were less than a week away from exchange. I couldn't recommend her enough!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with St Barts

Had a great experience with Tom Oliver at St Barts. He steered us through our first mortgage application, providing excellent advice and an honest opinion on a range of matters. He was always available for a chat and kept us informed about our mortgage application progress regularly. Can't recommend enough.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service- Thank you Tom Oliver

⭐️⭐️⭐️⭐️⭐️
I’m incredibly happy with the mortgage advice I received from Tom Oliver CeMAP at St Barts Finance Ltd. As a first-time buyer, I had lots of questions, and Tom was patient, knowledgeable, and always ready to help.

He made the whole process easy to understand and guided me through every step with confidence. I couldn’t have asked for better service.

Highly recommended for anyone looking for expert mortgage advice!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

A+++

Katie Hartley was brilliant when helping us with our mortgage. She found us the best deal and explained everything. When the bank had some technical difficulties she made sure to get in touch with them to get it fixed straight away. Would definitely recommend! Thanks Katie!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Katie Hartley high…

Cannot recommend Katie Hartley high enough. Made the process of our mortgage renewal the easiest it’s ever been, keeping us up to date all through the process and getting us the best deal possible. Will be using again and recommending to everyone.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Tom Oliver

I can’t recommend Tom Oliver highly enough, from the first phone call he was friendly, knowledgeable and very helpful. We had no idea where to start with our house move and Tom helped us through the whole process and into our new home. We’re very grateful and will definitely be recommending Tom to friends and family. Thanks so much

28 August 2025
Unprompted review
Rated 5 out of 5 stars

We Recommend Sonny at St Barts…

We can’t recommend Sonny at St Barts Finance highly enough! As first-time buyers, the whole mortgage process felt daunting, but Sonny made everything so much easier. He provided a very personal service, taking the time to explain every detail clearly and making sure we had all the information we needed to feel confident at each stage.

What really stood out was how available and approachable he was — no question was ever too small, and he was always on hand to put our minds at ease. He truly went above and beyond to support us, and we’re so grateful for all of his help in securing our first mortgage.

If you’re looking for someone professional, knowledgeable, and genuinely dedicated to their clients, we would absolutely recommend Sonny and St Barts Finance.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Claire was amazing

Claire was amazing. She found me the best interest rate with the friendliest most helpful service. She went above and beyond to help me purchase my dream home. Thank you Claire

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Claire Brooks highly…

I cannot recommend Claire Brooks highly enough. From the very beginning, Claire demonstrated exceptional professionalism, deep knowledge of the mortgage market, and genuine care for my needs. Claire took the time to explain every step of the process clearly, answered all my questions with patience, and made what could have been a stressful experience feel smooth and manageable.

18 August 2025
Unprompted review

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