St Barts Finance Reviews 

476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear guidance throughout the entire mortgage journey. Reviewers consistently highlight the prompt communication and reassuring support, making complex financial decisions feel straightforward and manageable. However, some people mentioned that the procedure occasionally experienced unexpected bumps in the road or took a bit longer than originally planned. Despite these occasional delays during the house buying process, consumers remain extremely satisfied with the overall service and professional dedication. Reviewers express great confidence in the advisors and would readily recommend their reliable assistance to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their exceptional helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process is managed... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

People report positive experiences with response time, highlighting that support teams are always quick to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Tom, April and Evie, without whom we would not have been able to purchase our new home. As first time landlords, Tom's expert advice to secure a Buy to Rent mortgage waa invaluab... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more


Company details

  1. Financial advisor
  2. Building Society
  3. Financial Institution
  4. Insurance broker
  5. Mortgage broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

476 reviews

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5.0

All reviews

(476)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

A dream do come true

A dream do come true — thanks to Andrea!

As a first-time homebuyer, I was told “no” by several others and began to lose hope. But Andrea was the one person who truly listened, believed in me, and found a way to make it happen. His knowledge, dedication, and unwavering support were beyond anything I could have imagined. I can confidently say I would not be a homeowner today without him.

Evie was also incredibly helpful — always quick to respond and kept me informed every step of the way. Their teamwork made the entire process smooth and far less stressful than I expected.

I’m deeply grateful for Andrea and his team — they didn’t just help me buy a house, they helped me build a future. Highly recommend to anyone looking for honest, capable, and caring mortgage support.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Katie

Many thanks to Katie,who helped me to secure a new mortgage deal. Katie kept me in the loop at all times, letting me know the progress as and when needed. Katie was always quick to respond to emails, calls and gave such great advice.
Thank you for a great service I definitely would not hesitate to use you again.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend highly enough

Big thank you to Daren and Richard from St Barts for their tremendous help with what turned out to be a very lengthy house purchase. As first time buyers we had plenty of questions and they always answered quickly and with great clarity. This team went above and beyond and we were glad to have them on side!

Best wishes,
Jack wallace

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage renewal

Katie H worked on our mortgage renewal and gave excellent advice and guidance all the way through, very pleased with the service provided.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Katie Hartley worked with us on our…

Katie Hartley worked with us on our remortgage, and mortgage life insurance. Fantastic from start to finish, helpful, knowledgable, quick to respond to any questions and always keeping us up to date on progress. Would recommend her and will use her services again thank you

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service as always.

Perfect service as always.
Maria has handled my mortgage needs for a few years now and I have complete confidence that she is the best person for the job.
I highly recommend her to anyone looking to get a mortgage

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Rachel Lines at ST Barts to the rescue!

We worked with Rachel Lines at St Barts Finance to secure a mortgage for us. This was our first house purchase, but Rachel was very helpful explaining the process and helping us understand what we needed to do every step of the way.

!00% recommend Rachel for your next mortgage. Fast, clear and very helpful.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend. Especially Rachel.

St Bart’s was recommended to us by an estate agent from a previous property sale and we were lucky enough to find ourselves working with Rachel. Nothing was too much trouble, timescales were kept on track and all the extra advice and hand-holding was very much appreciated! Rachel strikes a great balance between professionalism and friendliness, utilising all means of communication to get the best and quickest results. She was also able to provide assistance for getting our life insurance and income insurance sorted, which was a feat in itself due to our unusual circumstances! I can’t wait to work with her again in the future.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the service! Claire is fantastic

I worked with Claire in the past and, even if she’d moved to a different company, I went and look for her because her professionalism and kindness are second to none. She made the whole process of remortgaging as smooth and pain free as possible and took care of every little aspect, finding me a great deal even in these difficult times! I can’t thank her enough

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Seamless service from Tom at St Barts Finance

Tom came recommended to us and I can see why. From beginning to end, the service he provided was excellent. He guided us through every step and made the whole process seamless. Toms communication was excellent too, not once did we have to initiate contact despite working to a tight time frame, he kept us updated the whole way through. We trusted Tom to take care of everything , and he did. We will most definitely be using St Barts finance in the future and would highly recommend.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

For the third time now

For the third time now, Maria at St. Barts has proved why I keep asking for her services when it comes to mortgages! Between her and Tracy, I have always had first class service and have never felt like any questions is too insignificant to ask. They are willing to help, explain and even chase up solicitors when needed. Thank you both once again for the impeccable service, I would definitely recommend and use Maria and her team again!

Rob W

8 May 2025
Unprompted review

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