No Comunication
Product I ordered not in stock, was not notified. Called 2 weeks later for a refund. still waiting for one.
19 February 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
Average
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Awful Customer Service, No items delivered yet.
Been almost a month since I placed an order with STC Plastics and I still haven’t received it. I’ve sent two emails with no response and after calling them was told the items weren’t in stock and would be dispatched soon. That was two weeks ago.
Save your time dnd money and shop elsewhere
2 December 2024
Unprompted review
Good experience throughout
Good experience throughout, easy to order and price was the best I found plus free delivery.
When I had a problem with the colour of the window board I'd ordered I asked about a possible exchange for a different colour and offered to pay for additional delivery. The depot driver turned up a few days later with the revised item and took the old away and there was no charge. Excellent service from this company, really nice product and good pricing.
I'd have no hesitation ordering from STC again, thanks guys
22 October 2024
Unprompted review
Extremely poor customer experience
The order was placed and money taken straight away. An initial email received confirming order waiting for delivery information. After just over 1 week and no correspondence, a call was made, waiting in the queue as happened for every subsequent call, to obtain an update. Couldn’t give order update as the manager could only deal with this and he was in hospital. A second call was made the next working day, reassurance was given stating the order would be received by the end of the week - it did not arrive. A third call was made, which cut off several times, but with persistence, finally got through. The order would be chased and a conformation by email received with delivery date. A call back from the manager was requested to explain the situation, which never occurred. A delivery date and several other conflicting emails after we’re received. The order failed to arrive on the delivery date, which had been waited in for. A fourth call was made, an update was unable to be provided as the assistant could not get hold of anyone in the team. After much time wasted, a refund has been requested. An email confirmation would be sent from the accounts team, which. I have yet to receive…………
13 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.