Steambow GmbH Reviews 

4,594
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great service probably leading company when it comes to durability and quality. Fast shipping, shipping wasnt that bad either. Tried the alinibium tips for the 90 lbs limb. Easy and sinple, wont break... See more

Rated 5 out of 5 stars

Steambow. Always great service, will top quality equipment, bows and arrows. I hope I can keep buying from you, as the British Government seems intent on stopping your products being imported.

Rated 5 out of 5 stars

Steambow dispatched same day however UPS have been dragging their feet on delivery and also for U.K. orders beware UPS will collect customs fees in fact on this order £37 I was charged £20 customs cha... See more

Rated 5 out of 5 stars

Parfait ! Le site est très clair, super communication et commande facile. De bonnes promos sur certains articles :) L'AR-6 tactical respire la bonne qualité, et totalement personnalisable et mod... See more

Company details

  1. Archery Shop

Written by the company

Steambow ist ein österreichischer Hersteller von high-end Bogensportartikeln. Unser Team sucht ständig nach Wegen, um Armbrüste und Bögen für zeitgemäße Einsatzzwecke wie Jagd, Selbstverteidigung oder Freizeit anzupassen und relevant zu halten. Dazu verwenden wir innovative Ideen, moderne Materialien und die neuesten Fertigungstechnologien.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,594)

423 reviews in the last 12 months

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Rated 1 out of 5 stars

Very cheap, the end caps break plastic…

Very cheap the end caps break plastic starts to break off not good at all will be contacting steam bow for a refund

16 April 2024
Steambow GmbH logo

Reply from Steambow GmbH

Hello,

If you contact us, please also send us photos of the defective end caps. For 90lbs and more we recommend using the aluminum end caps.

Your Steambow-Team

Rated 5 out of 5 stars

Everything is available.

The reason I bought from the manufacturer is everything was available. No dealer carrys everything, not even close. The only piece I purchased locally was the bow itself because of percieved customs issues. That did not go well initially. The first dealer took my money then informed me they could not ship it for 3-4 weeks possibly longer because they have 6000 orders ahead of mine. I canceled the order and who knows when I will get my money back. I then ordered from another local dealer who shipped out the next day.

25 March 2024
Rated 2 out of 5 stars

Lack of feedback or communication

There is no answer to any email I write to you guys. I have an issue with the rest pad of the crossbow and there is no answer from your side. I also tried to call you several times but the language barrier makes everything impossibile to solve.

There ss no mail to look at, I have checked Span and Junk. How can we proceed further?

8 March 2024
Steambow GmbH logo

Reply from Steambow GmbH

Hello,

we replied to your email on March 14 and are still waiting for a photo from you, of the part and once of the whole product.

Perhaps our mail has ended up in spam.

Best regards

Your Steambow-Team

Rated 5 out of 5 stars

Unfortunately my review will be in…

Unfortunately my review will be in English, apologies to Steambow and their fellow hench mensch.

Here we go....

You know when you buy something from a 'real' company, instead some ebay fly-by-night or the laughably predictable " wingdingsing very human 74684257" type seller, we all know that we are quite literally taking our wallets into uncharted territory.
But they are just so temptingly cheap, and therein lies the gamble. Okay, to summarise, what we all whinge about from a reputable company is the greater cost. All on the same page? Good... now, to the story, are we sitting comfortable, I'll begin...

I bought a pistol crossbow for my better half, but unfortunately there was no cocking aid inside the box, ( missus struggles due to old injury ), so I go onto thevSteambow site and lo and behold they are there, up to 90lbs, perfecto!!

Ordered immediately...UPS took the package and to the UK they are headed. After being possession of the parcel they then decide... 9 days later, ( when the parcel is in my home city ), to email me and say, " there's been an error with your delivery address "

After much idiocy and ranting at automated communications on the UPS website, I finally speak to a human. Problem solved? Well...yes and no.

They now have an understanding of the problem, and they have my package, but have still yet to call me to pass the address onto a driver ( complicated stuff obviously)

However, in the meantime I have also emailed Steambow who immediately understood, apologised and said, " tell you what here's a voucher for the same amount...order again or buy something else, on us ". Well slap "mein arsch" and call me Judy! I wasn't expecting that!

Now, as we all know...Steambow didn't have to do this, I had never even mentioned a voucher, or compensation ( what for, I have no idea? ), or even a refund.

And this, ladies and gentlemen, 'this' is the crux of the biscuit, the apostrophe, if you will. ( as the late, great Frank Zappa said )

Moral of the story? You get what you pay for, not only in product design and performance, but also in aftercare and customer care too. Will I use or recommend Steambow again? You bet your a...a...ahem, life.

So, yeah, I could have bought my wife a cheaper pistol crossbow, and yeah, I could have bought her cheap bolts, cheap mags and any one if the cheap cocking aids that litter the interwebs, But when the doodie hits the fan...who you gonna call? Chinese customer service? Crotchscratch007? Some random on eBay ( but you know you can trust them because they have a fish profile pic and everything they sell has the word 'tactical ' in the description....? Ghostbusters?

Do yourself a favour....Steambow, right from the start.

If you are considering purchasing anything and going down the budget route, just remember this tale. You get what you pay for.

Absolute legends

5 March 2024
Rated 5 out of 5 stars

Stringer AR6-II Warranty

Bought Stringer AR6-II, had a problem with the limb and the tips, received a new one within a few days without any cost. Excellent customer service!

30 January 2024
Rated 1 out of 5 stars

My item never arrived

My item never arrived, even after the company told me they have had no difficulty shipping to my country in the past. Paid in full, no product received.

30 January 2024
Steambow GmbH logo

Reply from Steambow GmbH

Hello,

According to UPS tracking, your shipment is at the customs at the airport, we can't say how long it will take to process there, but your shipment is already in your country and you can see all updates with the shipment tracking.

Best regards your Steambow-Team

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