Steam Vape Reviews 1,085

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, with many receiving their orders the very next day. The staff are frequently highlighted for being friendly, polite, helpful, and understanding, making the ordering process smooth whether by phone or online. People also appreciate the quality of the products and the ease of ordering through the website. However, some customers occasionally experienced minor issues such as a missing item from their order or problems with the new ordering system. A few also noted that while the company's service was excellent, the courier sometimes left packages without knocking.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant and efficient... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of ordering,... See more

Product

Users describe positive interactions with products, consistently praising the great selection of liquids,... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the staff as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order my liquids via telephone call.ive never had any problems with the delivery it always comes the next day and the gentleman who places my order is so patent and understanding and deals with my o... See more

Rated 5 out of 5 stars

To be fair this was the first time in 4years my delivery didn't arrive on time. But steam Vape advised there was a problem and in fairness so did DPD Not due to steam vape new system but irreparable d... See more

Company replied

Rated 5 out of 5 stars

As ever, Steam jump into action straight away and do everything a customer could possibly expect them to do. Never had any problems except one time I ordered something online and they didn’t have the... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service...been ordering by telephone for several years now. The advisers are very friendly and always there if any issues ( not thst ive had any ). .. they answer straight away wit... See more

Company replied


Company details

  1. #19 of 126 best companies in Vaporiser shop

Written by the company

Purveyors of premium vaping products! Incorporated in late 2011 we originally started trading from a small kiosk in the Westfield centre in Derby predominately representing the very successful VIP brand. Over that time period the industry has gone through huge changes and there is now a massive choice of products available. As a company we have seen the choice of products go from the very popular “ciggy like” to drippers, mech mods and everything in-between.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent as always

As always, prompt delivery, full consignment and chirpy courier! Thank you

4 March 2025
Steam Vape logo

Reply from Steam Vape

Thanks for taking the time to leave us such a kind review Clare.

Rated 5 out of 5 stars

So easy to buy online

So easy to buy online, no hassle and quick delivery ⭐️

10 February 2025
Steam Vape logo

Reply from Steam Vape

Thank you for your kind review Carole, we really do appreciate it.

Rated 5 out of 5 stars

Have used this company over many years…

Have used this company over many years and found their service 2nd to none. If my order is unclear or they need to speak to me re stock, they always call. They are extremely polite and helpful. Highly recommended x

5 February 2025
Steam Vape logo

Reply from Steam Vape

Thank you for your kind review Jacqui, it's greatly appreciated

Rated 5 out of 5 stars

Excellent service never lets me down my…

Excellent service never lets me down my only criticism is there are not a lot of vape kits on the website and when I want another aspire kit it’s always out of stock

30 January 2025
Steam Vape logo

Reply from Steam Vape

Thank you for the kind review Dianne, it's greatly appreciated. Unfortunately the kit you have been using is now discontinued, the Armour G and GS are similar kits and well worth considering.

Rated 5 out of 5 stars

The best

Great friendly people, amazing service, quick delivery. I wouldn’t go anywhere else!

3 January 2025
Steam Vape logo

Reply from Steam Vape

Hi Joanne. Thanks for your support and your review

Rated 2 out of 5 stars

Bad ship methods

I placed an order on December 27th and selected next-day delivery (the 28th) for an additional £5. The package arrived on December 30th.

27 December 2024
Steam Vape logo

Reply from Steam Vape

Hi Oleh. As you ordered on a Friday, the next working day would have been Monday the 30th (the day you received the parcel). In the future when ordering on a Friday please select Saturday delivery if you require delivery the next day. This info would have been available to see at check out. Thank you for your order

Rated 5 out of 5 stars

Steam are my go to vape liquid…

Steam are my go to vape liquid supliers, used for many years due to the great quality of their liquids, great service guys. Merry Christmas

12 December 2024
Steam Vape logo

Reply from Steam Vape

Belated seasons greetings to you too David

Rated 4 out of 5 stars

Steam Vape at steameliquid.co.uk offers…

Steam Vape at steameliquid.co.uk offers a consistently excellent service with a straightforward ordering process. Delivery is always prompt, and the value for money is commendable, especially with the discount codes available. The knowledgeable and friendly staff make every shopping experience a pleasure. Their product range and prices are top-notch, making Steam Vape my go-to choice for vapes. Keep up the great work!

26 October 2024
Unprompted review

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