Steele & Borough  Reviews 90

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

Fast shipping and very easy online interface. I have not needed to exchange anything so I can’t speak to that.

Rated 4 out of 5 stars

Excellent quality. Strong point of attention : current return policy on their website doesn’t follow EU regulation. Had to reach them upfront to be sure that I would have been able to return my it... See more

Company replied

Rated 4 out of 5 stars

Bag is looking very nice, I like the style, colors and purity of design. However, when I was trying to get in touch with the company to change the delivery day, there was no reply (I sent 2 emails an... See more

Rated 1 out of 5 stars

They charge 100 USD for returns outside Sweden even though product they send is totally different from the pictures! Poor service. Don‘t buy here! Markus (Location: Germany)

Company replied

Company details

  1. Bag shop

Written by the company

A Swedish brand that makes bags made of vegan materials with the combined look of classic, sporty and sophisticated. Lightweight, water repellent bags that could be used for work, gym or travel. All day - every day.


Contact info

3.6

Average

TrustScore 3.5 out of 5

90 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Had an issue with my briefcase

Had an issue with my briefcase. It was likely out of warranty but could never get them to even reply to me to get any details. I tried three or more times through their website and and at least once via instagram. Nothing. Really disappointing.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Good looking bag

Bag is looking very nice, I like the style, colors and purity of design.
However, when I was trying to get in touch with the company to change the delivery day, there was no reply (I sent 2 emails and 1 attempt to contact through the site).

24 December 2025
Unprompted review
Rated 1 out of 5 stars

They charge 100 USD for returns outside…

They charge 100 USD for returns outside Sweden even though product they send is totally different from the pictures! Poor service. Don‘t buy here!

Markus (Location: Germany)

6 January 2025
Unprompted review
Steele & Borough  logo

Reply from Steele & Borough

Hi Markus, I am sorry you feel this way. Our cost to ship one bag to USA is 80 usd, we ask for 20 to cover part of that but when someone sends a bag back the cost for us is 120 usd. Best regards Catheirne

Rated 4 out of 5 stars

Very nice and stylish

Very nice backpack.

19 December 2024
Steele & Borough  logo

Reply from Steele & Borough

Hi Rob, I am very sorry we were delayed due to holliday season, Niklas will reply to you this week. Best regards Catherine - Co-founder

Rated 4 out of 5 stars

Excellent quality - but attention

Excellent quality.

Strong point of attention : current return policy on their website doesn’t follow EU regulation. Had to reach them upfront to be sure that I would have been able to return my item if needed. They accepted.

11 December 2024
Steele & Borough  logo

Reply from Steele & Borough

Hi Morgane, Thank you for bringing this to our attention we will look into to this. Best regards Catherine

Rated 3 out of 5 stars

The packaging was less than…

The packaging was less than satisfactory. It was in an envelope which was ripped in three places.

1 December 2024
Steele & Borough  logo

Reply from Steele & Borough

Hi Judith, thank you for your feedback. We have just ordered new packaging I hope they will work better. Best regards Catherine

Rated 5 out of 5 stars

Product

What made my experience great was knowing that I bought the best weekender bag. This company makes the best bags.

2 December 2024

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