StepChange Debt Charity Reviews 2,361

Incredible charity - kind and supportive. Gave excellent advice and helped me with my debt

I was struggling until I was suggested StepChange. From start to finish they were amazing, they helped me set up a DMP (Debt management plan) as I get overwhelmed easy with lots of questions a lovely woman walked me through it step by step until I was able to do the rest myself. Any questions I had about my debt they would answer straight away. After the year was up of paying it I was given a congratulations in the post and it made me so happy knowing that one little change helped me be stress and debt free. So if you’re looking for the reviews about this company, let this be your one and take that first step to make a change.

I’m a single parent with a mortgage and probably left longer than I should have done to seek help, constantly moving the debt that I did have to interest free credit cards until I could not longer do this and the payments were crippling me - even more so as I was starting to pay interest on some of these.

Plus I was also scared that it would affect my mortgage and such.

I am glad that I sought help and looking forward to the next 12 months where I actually start to make a dent in what I owe and get more straight without the anxiety each month where I would constantly go into my overdraft. In order to keep my head above water.

If your struggling - seek help really can make a difference and make you at peace

I was on the verge of giving up or another alternative then was to take up another loan or credit card that I wouldn't be able to pay back.
Stepchange came to my rescue and I immediately felt relief as soon as I was given the opportunity to breath again " breathing space".
Those 2 months of not having to pay anything while stepchange took charge and sorted out my repayments by talking to the creditors on my behalf, were a real relief.
The team at stepchange never judged me or made me feel bad about my situation.
They did not force anything on me, but instead gave me the opportunity to list what my other outgoings were, and then the rest was spread out and divided between my creditors.
They were always helpful when I had a question or even if I had a new creditor to add to the list.
It was great to see my credit score start to improve steadily after each repayment.
I am truly grateful to Stepchange for giving me the opportunity to live again and able to save more now going forward.

From start to finish the care and compassion from anyone I spoke to was incredible during a really stressful time no question was ever made to feel like it didn’t matter .this has changed my future more than they will realise after years of paying huge amounts of debt and now Im able to pay back but just smaller payments . Thank you so so much just wish I new about your sooner .

Would 100% recommend step change. The whole process was so easy complete. Whenever I needed to speak to anyone the advisers were always friendly and non-judgemental. Thank you for all the help and support

StepChange Debt Charity is an excellent place to solve problems, the staff are friendly, professional and above all diligent. It is the best and right place for people with debt problems. God Bless Them.

I cannot thank Step change enough. From the very first phone call to the emails, got my debt management plan in place quickly. They make sure they go through everything with you, so you only pay what you can afford.

This was the best decision of my life I struggled for years robbing Peter to pay paul .
Stepchange have helped me get my life back.
Thanks to all staff.

The whole process from the beginning has been easy to circumnavigate. All the advisors are very kind helpful, and non judgmental. Exactly what’s needed at what is a very uncomfortable and difficult time.

When I first contacted step change I'd just started a new job after my previous employer went in to administration with no warning and no wages paid either. I was using my credit cards to pay minimum monthly payments on my catalogue, credit cards, store cards, overdraft. I was not sleeping worrying about my spiralling debts. Step change sorted a payment plan out contacted my creditors help me take control of my debts and I was finally able to sleep again at night. Every year a did a review of my plan and as I got more hours at work could pay more off and reduce my debts and the years left to pay them. I've finally finished and am debt free the first time in over 20 years (was robbing Peter to pay Paul before step change got involved) I've no credit or store cards just a small overdraft for emergency finally leant to control my spending and if I want something I save for it. So grateful to step change totally changed my life fir the better.

You are totally life savers ur entire staff are ultra professional thank you so much I got in debt through no fault of my own I am eternally grateful grateful for ur help thank you so much 🙏🏻

Your advise is excellent.
🙏🏻Thank you

About to make my last payment, having start in May 2023. Over 9.5k paid off, the knowledge that I am nearly done is a huge relief. Really appreciate Stepchange for all their help, including times when I’ve been struggling. Really recommend the service and looking forward to having that extra cash in my bank every month knowing that my outstanding debts are all paid off.

Anybody I have spoken to at Step Change have been so knowledgeable, kind and non judgmental. I find talking about my finances very difficult and embarrassing too but they always put me at ease. I couldn’t have done a fraction of the work they put in on my own and I am truly grateful for the work they do 🙏🏻

Id racked up quite a bit of debt when I heard about Stepchange from a friend of mine. Best phonecall I had made in a very very long time. They were so helpful in getting me back on track and setting up my plan. The best thing about them is that they were understanding and I never felt judged and was always comfortable communicating with them. Highly recommend them to anybody.

Massively helpful and supportive and helped me to sort everything

Great service and very helpful

Debt can be a lonely place as you are embarrassed to talk to anyone about it. After reaching out to StepChange charity I felt like someone cared about my situation. They recommend a DMP Debt Management Plan. That was made so easy to understand and with a manageable monthly amount and regular statements the load was lifted.
I can’t recommend them more, it’s been a refreshing experience thank you Step Change 5* from me.

Stepchange were fantastic in supporting me to finally pay my debts. I was drowning in missed payments but felt I could breath again once my plan was set up. My plan was reviewed yearly and helped to identify if I could pay more or less depending on my current income and outgoings. Everyone I spoke to was also very kind.