I recently used Step Legal Solicitors to handle the simultaneous sale of my old shared ownership house and the purchase of my new build shared ownership house. Anyone who has done this knows, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To anyone reading this review I would highly recommend Step Legal for house moves. Lauren Williams and her team made the process as easy as possible and provided a very expedient service. They were ea... See more
Company replied
I would recommend Step Legal Solicitors if you are looking to make a will. Shabana the wills expert was very helpful with the drafting of the wills for myself and my partner, and the price we were quo... See more
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My experience has been excellent from the very beginning when Dominic agreed to take our case on. From the start communication was 10/10 always kept informed either by phone or email of what was happe... See more
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Company details
- #19 of 60 best companies in Lawyer
- #27 of 83 best companies in Law firm
- #10 of 36 best companies in Personal Injury Lawyer
- #18 of 43 best companies in Property lawyer
Written by the company
If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Contact info
213 Nantwich Road Crewe, CW2 6DA, Cheshire, United Kingdom
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4.9
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service throughout with the…
Fantastic service throughout with the Liz Mayer team. All emails responded to same day and always got a answer when I called. Absolutely fantastic from start to finish and wouldn't hesitate to use again and recommend to friends and family. Looking forward to making happy memories in our new house that you helped us to buy.
26 March 2026
Unprompted review
Great service
Great service, all the needed checks done before the purchase.Also provide good guidance,as a first time buyer it’s very helpful.
17 March 2026
Satisfied client
The team kept us in the loop every step of the way. Very reliable and available to answer questions and give advice. They made the whole process smooth for us.
13 March 2026
Unprompted review
Reply from Step Legal Solicitors
Hi there,
Thank you for your kind words. We’re glad to hear that our team was able to keep you informed, answer your questions, and make the process smooth. It’s always our aim to provide reliable and supportive service, and we’re pleased that you had a positive experience.
Warm regards,
Customer Experience Team
The handling of my case was quite slow…
The handling of my case was quite slow and often I had to send the same documents multiple times. The people responsible for the case kept changing, and it was only when you personally took over the matter that things finally started to move forward.
After all the formalities were completed and I had already received the keys, it turned out that I still had to pay the Stamp Duty. At the beginning I was informed that I would still qualify for the exemption because my purchase process had started before the tax relief was withdrawn.
However, in the end the matter was completed and everything was finalized.
6 June 2025
Reply from Step Legal Solicitors
Dear Wojciech,
Thank you for sharing your feedback regarding your experience with our firm. We apologize for the delays and the repeated requests for documents that you feel you encountered during the handling of your case. We understand how frustrating it can be when the team handling your matter changes, and we appreciate your patience while we worked to ensure the process moved forward smoothly.
We also acknowledge your concern regarding the Stamp Duty situation.
While we strive to provide accurate guidance on exemptions, changes in regulations can sometimes affect eligibility, and we regret any confusion this may have caused. Please know that if you would like to discuss this matter further or review any aspects of your case, we are more than happy to assist you personally to ensure all your questions are addressed.
We are pleased that, despite these challenges, your matter was ultimately completed and finalized. Your feedback is invaluable to us, as it helps us improve our processes and maintain the high standard of service we aim to provide. At our firm, we are committed to supporting our clients every step of the way, and your experience reinforces our dedication to putting client needs at the forefront of everything we do.
Warm regards,
Customer Experience Team
Great service👍
26 February 2026
Reply from Step Legal Solicitors
Dear Damian,
Thank you for your feedback. We are thrilled to hear that you had a great experience with our service. Delivering efficient, professional, and reliable support is always our priority, and your kind words are greatly appreciated.
We look forward to assisting you again in the future and truly value your trust in our firm.
Warm regards,
Customer Experience Team
I was very happy with the service…
I was very happy with the service always kept informed of my progress and was very professional i would highly recommend using them
6 February 2026
Reply from Step Legal Solicitors
Dear John,
Thank you for taking the time to share your experience with us. We are delighted to hear that you were happy with our service and felt well-informed throughout the process. Providing professional, transparent and supportive guidance is at the heart of what we do, and it is wonderful to know that our efforts made a positive difference for you.
We greatly appreciate your recommendation and your kind words about our team. Feedback like yours motivates us to continue delivering the highest standard of service and to ensure that every client feels confident and supported from start to finish.
We look forward to assisting you again in the future and thank you once more for placing your trust in our firm.
Warm regards,
Customer Experience Team
Fast, informative, and no hassle
Fast, informative, and no hassle.
StepLegal made things really easy by quickly completing the conveyancing. They were also easy to get hold of if we had any queries and would provide updates along the way so we weren't left in the dark.
6 March 2026
Reply from Step Legal Solicitors
Dear Sukh,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our team was able to make the conveyancing process fast, informative, and hassle-free. It is always our goal to provide clear guidance and timely updates so that our clients feel confident and supported throughout every step of their transaction.
We are especially pleased to hear that you found us easy to reach and that we were able to address any queries promptly. Ensuring that our clients never feel “in the dark” is a core part of the service we strive to deliver, and your feedback reinforces the hard work our team puts into maintaining open and transparent communication.
Your kind words mean a great deal to us, and we look forward to the opportunity to assist you with any future legal needs. Thank you again for choosing Step Legal and for trusting us with such an important process.
Warm regards,
Customer Experience Team
You did an amazing work for me
You did an amazing work for me.
I came to your offices many times without an appointment and was able to be seen.
Thank you
27 February 2026
Reply from Step Legal Solicitors
Dear Stella,
Thank you for sharing your experience with us. We are thrilled to hear that our team was able to assist you promptly and provide the support you needed, even without an appointment. Your kind words mean a lot, and we look forward to continuing to serve you in the future.
Warm regards,
Customer Experience Team
Great service ,I will be using this…
Great service ,I will be using this company again and also recommending
9 March 2026
Reply from Step Legal Solicitors
Dear Louise,
Thank you very much for your kind words and positive feedback. We are delighted to hear that you were satisfied with our services and appreciate your trust in our firm. Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Warm regards,
Customer Experience Team
Quick and Always updated
3 March 2026
Reply from Step Legal Solicitors
Dear Dean,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that you found the service both efficient and well communicated throughout the process. Keeping our clients regularly updated and ensuring matters progress as smoothly as possible is something we always aim to deliver.
We truly appreciate your review and your support.
Warm regards,
Step Legal
Great experience
Jasmine handled my house purchase and made the whole process straightforward and stress-free. She was professional, responsive, and kept me informed at each stage without overwhelming me. Everything was explained clearly, and any queries I had were dealt with promptly. I really appreciated her efficiency and calm approach. I would happily recommend Jasmine to anyone buying a property.
27 February 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Jasmine,
Thank you for taking the time to share your experience. We’re so pleased to hear that Jasmine was able to support you through your house purchase and help make the process feel straightforward and stress-free.
Buying a property can often feel overwhelming, so it’s great to know that Jasmine’s clear communication, responsiveness, and calm approach helped make everything easier to navigate. Ensuring our clients feel well informed while keeping the process manageable is something we strive for, and your feedback highlights exactly the level of service we aim to provide.
Your recommendation means a great deal to both Jasmine and the wider team, and we truly appreciate your kind words.
Warm regards,
Step Legal
Will writing
Shabana and Lucy dealt withe my will in the most professional manner at the same time as being very friendly and helpful with all questions and query’s. A very smooth and stress less experience
12 February 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Andy,
Thank you for taking the time to share your feedback. We’re delighted to hear that Shabana and Lucy were able to assist you with your will in a professional and supportive manner. Our team always aims to make what can sometimes feel like a daunting process as straightforward and comfortable as possible.
It’s wonderful to know that their friendly approach and willingness to answer your questions helped create a smooth and stress-free experience for you. Your kind comments will certainly be appreciated by them both.
Thank you again for choosing Step Legal.
Warm regards,
Step Legal
First Class Service By Step Legal
Step Legal have provided first class service for my recent house move. Victoria and her team were proactive, detailed and professional throughout the 6month period of us having to buy and sell, along with prompt updates. From a chain that first appeared stress free; it soon became stressful and Victoria especially worked extremely hard to keep the chain moving, communicating clearly and honestly between all parties, which helped hugely at times in appeasing our buyer.
Victoria remained calm and professional at and always helped put my mind at ease.
Amazing job by all involved and we now have a forever home! Thank you Step Legal, you have been a pleasure to work with and I wouldn't hesitate to recommend your services ⭐️⭐️⭐️⭐️⭐️
6 January 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Claire,
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear about your positive experience with Step Legal during your recent house move.
Buying and selling at the same time can often be a complex and lengthy process, particularly when a chain becomes more challenging than first expected. It’s wonderful to know that Victoria and her team were able to provide the proactive support, clear communication, and professionalism needed to help guide everything forward over the six months. Maintaining steady progress and keeping all parties informed is incredibly important in situations like these, so your feedback about how this helped ease the pressure and support your buyer really means a lot to us.
We’re especially pleased to hear that Victoria’s calm and reassuring approach helped put your mind at ease during the more stressful moments. Our team works hard to ensure clients feel supported and confident throughout the process, and it’s fantastic to know that this made a real difference to your experience.
Congratulations on reaching completion and moving into your forever home — that is always the most rewarding outcome for everyone involved. Thank you again for your kind words, your recommendation, and for choosing Step Legal. It was truly a pleasure to assist you.
Warm regards,
Step Legal
Selling Property - Highly Recommend
I was selling a property and used the Stoke office (Festival Park). Communication was thorough and quick throughout. I had indicated I wanted the sale to go through as quickly as possible, before the end of the tax year and Step Legal (Liz Mayer Team) played their part in ensuring this happened. I will definitely use them again in future.
20 February 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Step Legal
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our Stoke Festival Park team during your property sale. It’s great to know that the communication throughout the process met your expectations and that the team was able to support your goal of completing before the end of the tax year.
Your recommendation means a great deal to us, and we truly appreciate you choosing to work with our team. We look forward to assisting you again in the future.
Warm regards,
Step Legal
Reply from Step Legal Solicitors
Dear Stephen,
Thank you for taking the time to leave your feedback. We appreciate that property transactions can sometimes feel time consuming, and we understand how important it is for the process to move as smoothly and efficiently as possible.
Your comments are valuable to us and will help us continue reviewing how we manage transactions and communicate with our clients throughout the process.
Warm regards,
Step Legal
No more words !
No more words !! The whole was very supportive and helpful. Very good communication and neat deal
20 February 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Jiji,
Thank you for your feedback. We’re delighted to hear that you felt supported throughout the process and that everything was handled smoothly. Providing clear communication and a straightforward experience for our clients is always our goal, so it’s great to know this was reflected in your transaction.
We truly appreciate you taking the time to share your experience.
Warm regards,
Step Legal
Sale transaction.
At the outset of my sale transaction it was explained to me what would happen and when.
I was kept up to date with proceedings and advised accordingly when unexpected issues arose.
Whenever I had a query it was addressed in a professional, yet friendly manner.
6 February 2026
Reply from Step Legal Solicitors
Dear Diana,
Thank you for taking the time to share your experience regarding your sale transaction. We truly appreciate your kind feedback.
We’re pleased to hear that the process was clearly explained from the outset and that you felt well informed throughout the transaction. Keeping our clients updated and providing clear guidance—especially when unexpected issues arise—is something we place great importance on. It’s also wonderful to know that your queries were handled in a professional yet friendly manner.
Your comments mean a great deal to our team, and we’re grateful you chose to work with us for your sale. Should you ever need assistance again in the future, we would be delighted to help.
Warm regards,
Step Legal
Step Legal Solicitors
Helpful, supportive and attentive solicitor firm. Always on hand to assist with queries and reliable when providing updates to clients.
6 February 2026
Reply from Step Legal Solicitors
Dear Jordan,
Thank you for your thoughtful review.
We’re delighted to hear that you found our team helpful, supportive and attentive throughout your experience. Being available to assist with any questions and providing clear, reliable updates are standards we continually strive to uphold, so it’s incredibly encouraging to know this was reflected in your journey with us.
Your feedback is greatly appreciated and will be shared with the team.
Warm regards,
Customer Experience Team
Prompt and painless expedition of this…
Prompt and painless expedition of this matter. I was kept fully informed at all steps. Extremely happy. Would unhesitatingly recommend this company. Particular thanks to Jasmine at the StepLegal office.
11 February 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Martin,
Thank you very much for your kind feedback.
We’re so pleased to know that you felt well supported throughout and kept fully informed at every stage. Ensuring clear communication and responding promptly to any questions is something we place great importance on, so it’s wonderful to hear this made a difference to your experience.
We truly appreciate you taking the time to share your thoughts.
Warm regards,
Customer Experience Team
Excellent throughout
Excellent throughout. Kept us informed and any query we had was answeted quickly!
31 January 2026
Reply from Step Legal Solicitors
Dear Martyn,
Thank you very much for your kind feedback.
We’re delighted to know that you felt fully supported throughout and kept informed at every stage. Clear communication and responding promptly to any questions are extremely important to us, so it’s wonderful to hear that this was reflected in your experience.
We truly appreciate you taking the time to share your thoughts.
Warm regards,
Customer Experience Team
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