I dont usually give reviews but as a big man who was incredibly tired of my underwear chafing and hurting while I work. I tried step one even though its a bit pricey, it is worth every penny. There is... See more
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Review summary
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Reviews shaping this summary
Great customer service and communication, bought these sports boxers to wear under my gym shorts as an alternative to compression. They are super sort, breathable, don't ride up and feel lovely! My on... See more
Have been purchasing Step ones for a few years now..these pants are soft and comfortable and last for ages... They bring out more/different patterns quicker than the originals take to need replacing!... See more
I do normally gather bundles of both men and ladies quality underwear for Christmas gifts always always goes down a treat .Then they become your next customer both my sons have continued this process.... See more
Company details
Written by the company
Step One underwear is the first thing you put on in the morning. Step One is the best Men's underwear designed by Greg Taylor and worn by the world.
Contact info
Australia
- stepone.life
4.5
Excellent
58k reviews
Asks customers to review
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Great shopping site
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Discount Disappeared??
Unfortunately the Black Friday Discount disappeared when I went to finish the payment section. Annoying!
But lovely undies!!
6 November 2026
Reply from Step One
Hi there,
Thanks heaps for your feedback! We're absolutely stoked to hear you're loving the undies, but we're sorry about the Black Friday discount disappearing at the payment stage. We can understand how frustrating that would be, especially when you're ready to check out!
We'd love to look into what happened and see how we can help. Please drop us a line at info@stepone.life with your order details and, if available, a screenshot of the offer.
Thanks again for your support, and we're glad the undies have won you over!
Best regards,
Step One CX Team
Very happy awesome my son loves them
5 November 2026
I tried to order different colours but…
I tried to order different colours but your stupid website did otherwise
5 November 2026
Reply from Step One
Hi there,
Thanks for your feedback! We're sorry about the trouble when placing your order. That's certainly not the smooth shopping experience we want you to have!
We understand how frustrating that must have been, and we'd love the chance to help get it sorted. If you haven't already, please drop us an email at info@stepone.life with a few details about what happened, and our team will be happy to lend a hand.
Best regards,
Joyce
Step One CX Team
No sweat !!
Best boxers and trunks i have ever worn at first thought they were expensive but company has given me discounts which is appreciated. But have to say a good company buy some and you will feel the difference.
5 November 2026
Step one is a good product and the only…
Step one is a good product and the only thing I will say is I hope that they will keep the sport style in stock...it would be nice if they would make the sport style with the fly other than that they are great
25 October 2026
I love this product
I love this product. Also, so efficient and easy to buy online. Free delivery is great.
5 November 2026
Most comfortable breathable bamboo…
Most comfortable breathable bamboo underwear you could ever have and A chafing they’re lovely for a bigger guys
6 November 2026
Unprompted review
Efficency and choice
5 November 2026
Delivery date has passed and 8 still…
Delivery date has passed and 8 still have not received my order.
4 November 2026
Reply from Step One
Hi Sue,
Thanks for sharing your feedback! We understand the excitement of waiting for your order to arrive.
Just to clarify, overnight or express shipping wasn't selected at checkout, so your order is being handled under our Free Standard Shipping service rather than an expedited delivery option.
Having checked the delivery timeframe, your order is still within the estimated window for Free Standard Shipping.
We appreciate your patience while your parcel makes its way to you. If you have any questions or would like us to clarify anything further, please feel free to reach us at info@stepone.life. Our team will be happy to help!
Best regards,
Step One CX Team
The ease of ordering was great
The ease of ordering was great. The product arrived in a reasonable time. The product fits well, but I would have went one size up as they do run a little small.
31 October 2026
Reply from Step One
Hi Jeffrey,
Thanks heaps for sharing your experience! We're glad to hear ordering was a breeze, your parcel arrived within a reasonable time, and you're happy with the overall fit.
We appreciate your sizing feedback too! You're spot on – Step One tends to fit a little smaller than other brands, so we generally recommend going one size up for the best fit.
Thanks again for giving us a go! We hope your next pair feels even better.
If there's anything we can help with, feel free to reach us at info@stepone.life.
Best regards,
Joyce
Step One CX Team
Not as described and return procedure…
Not as described and return procedure also not as described poor product and poor service! Item does not keep you cool. Overpriced and poor item is in the bin!
3 November 2026
Unprompted review
Reply from Step One
Hi Alfie,
Thanks for taking the time to share your feedback.
We're sorry to hear the product didn't meet your personal expectations. We understand that comfort is personal, and what feels cool and comfortable for one person may not feel the same for someone else. It's disappointing to hear this wasn't the right fit for you.
We also appreciate your comments about pricing. We aim to offer a balance of comfort, quality and value, and regularly review our pricing against the materials and processes that go into our products.
We'd also like to clarify that our return process is designed to be straightforward. For unopened packets, all we need are a few photos showing the sealed packets and proof of postage once they've been sent back. With those, we can help arrange an exchange or refund in line with our returns policy.
If the items are still available and you'd like us to look into this, please reach out to info@stepone.life. We'd be more than happy to help.
Best regards,
Joyce
Step One CX Team
I’m impressed the order was dispatched…
I’m impressed the order was dispatched the same day. The product is fantastic and delivers what is promised. Step One are my husband’s preferred undies!
4 November 2026
Great product
5 November 2026
Bought for a Christmas present quality…
Bought for a Christmas present quality is very good
3 November 2026
The ordering process was straight…
The ordering process was straight forward, but I haven’t yet received the items.
5 November 2026
Reply from Step One
Hi Inez,
Thanks for your feedback! We're glad to hear you found the ordering process straightforward, but we're sorry your items haven't arrived just yet.
We understand how frustrating it can be to wait for an order. If you could please reach out to us at info@stepone.life with your order number, our team would be more than happy to check the tracking and look into this for you.
Hopefully, we can get this sorted for you soon!
Best regards,
Joyce
Step One CX Team
Great news My first Socks order
Great news having Socks included in the product offering. Again competitively priced just opened and the look and feel is good
3 November 2026
My son loves these
My son loves these, & I give him a few pairs each Xmas. He says they fit great & don't chafe his legs. He loves the designs, as well. Because of the discount, I am giving him 4 pairs this year.
5 November 2026
Great underwear and very comfortable
18 October 2026
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