Step One Reviews 54,736

Excellent service and great product. Evidently great quality. The item wasn't quite what I was needing, however a return and refund was done exceedingly quickly and I cannot fault the service.

I have had your product for possibly 5 years now still looks brand new and still very comfortable. The only criticism I have is the price from you bought my last 3 pair of tic tok miles cheaper.

The quality of the briefs fantastic I'm going to buy more if you give me a discount guys Have 4 boxers Now hope to expand the briefs collection.

I bought several pairs of Step One underwear to keep cool in extreme humidity - I’ve not yet been able to test their performance in heat but can say that the underwear is very comfortable, though very... See more

My husband who is disabled loves these boxers and finds them comfortable a great fit and colours. Won't wear any others. Thank you A+

Excellent delivery time, quality brilliant and last well. Buy as a gift and my nephew loves them, won’t wear anything else

I think the marketing is spot on, the products are eye catching and fun. Quality is great, they are quite warm to wear, so not sure whether they’ll be too warm in the summer etc but from my experience... See more

I ordered 3 pair of large. They are too tight in waist. I’d like them replaced with 3 pair of XL. That would help your brand because I’d tell friends what a great experience it was and we know how exp... See more

I purchased the Step One briefs and even though Step One didn’t like making them they have definitely done a brilliant job. The briefs are comfortable, holding everything in place and feel like a seco... See more

These are by far the most comfortable trunks I’ve bought. I’ve lost track of the number of times I’ve bought underwear on the promise that the legs don’t ride up. These actually deliver on that promis... See more

Comfiest boxers I’ve ever worn! Don’t wear anything else fantastic product and great price

Product was up to Step One’s usual high standard. Unfortunately, delivery times were on the slow side of acceptable. Otherwise I would have given the full 5 stars.

Easy ordering. Quick delivery. Good range of lovely colours. Fabric good quality and fit comfy.

I love the Step One product. The website is so easy to use & the information is clear. You never buy something by mistake or get the size wrong.

Great service from the company and great quality items. I ordered the briefs and found that they were not as accurate with sizing compared to the trunks. The elastic around the inner thigh is especial... See more

So pleased you have decided to do briefs loveing them wish you did the same vibrant colours and patterns as the boxers hopefully you will continue to do them but so comfy

Very comfortable underwear. The legs stay put without riding up all day and very soft. If I had anything to suggest it would be 2 things: They are snug and a bit on the smaller “true fit” sizing in my... See more

Great product, quick shipping and an awesome customer service department. My only complaint is the lack of cool colors and designs for us bigger guys. My first two orders I was able to get them, but... See more

Very comfortable and material is great, my only problem was sizing, I’m 5’ 8” and weigh 75kg and would normally take a medium size but for years now I’ve had to order large sizes which I did with Step... See more

Nice underwear...except shipping could be better. Very slow. Almost 3 weeks for one pair to get here? I ordered something from China the same day and got it quicker. Lol

After a rip A pair from a previous order developed a rip, step one were quick to offer a replacement pair or a discount off a new order, which could also be stacked with their discount on bundl... See more

The product is brilliant the website allowed me to order…then I waited & waited after contacting them I was told oh sorry the items you ordered are out of stock….how difficult is it to just put an out... See more

Easy quick simple website to navigate. Items arrive well packaged and in compostable bags. Great idea.

Best experience ever, buying something online and the support from customer service. I cannot recommend this brand enough. I ordered from Step One after glowing recommendations from my friends about t... See more

Products fantastic but delivery takes 2 /3 days where I can get next day for the same Product off amazon

Ordered a pair of briefs on the 30 day first pair trial and they turned out to be too big despite following the website sizing advice. I’ve tried to contact customer services twice with no response... See more

Email updates regarding delivery Delivery on time Product quality excellent I purchase one set of ladies underwear I was so impressed I ordered lots more So comfortable Would highly recommen... See more

Nothing short of excellent. Originally ordered SmoothFit Bra's which are exceptional quality but not right style. They were covered by First pair guarantee. Customer services were amazing in making th... See more

I love the Step One product. Such a great fit that stays in place and the patters are amazing . Definitely a quality upgrade for me! I'm a repeat customer!!

These are some of the most uncomfortable underwear I have ever tried. Step One makes it so you feel like you have to buy 10 pairs to get them at a good deal but now I am stuck with 10 pairs that I wi... See more

Great Quality, and design. fast delivery and it's worth buying in bulk for the discount.

Easy to order, questioned delivery and received an immediate response explaining free delivery timescale. Excellent customer service! Husband says they are the comfiest boxers he-has ever worn.

Best quality as always. Haven't warn anything else for years. They deliver on all fronts.

I have an obsessive compulsive Step One disorder! I have almost every design issued since day one! It reached the stage where I had to intercept the mail, and smuggle my latest acquisition i... See more

Latest order. This was for the St Patrick limited edition. Order didn't arrive on time, contacted customer service was advised of small problem and assured would be with me ASAP, less than one week... See more

They feel great. Came in a short amount of time. Price is better than others that sell the same product

Hard to find a trunk length. Color options are on point! Fit great and don’t ride up 10 outta 10.

Amazing product, so comfortable. I now own 12 pairs.😂

The boxer’s are brilliant all I ever wear Comfortable and they don’t ride up your legs

Great service and the underwear is amazing.

Fantastic boxers, best and most comfortable on the market.

The bra is so comfortable & supportive and the Undies are good for walks when it's hot & humid

Great quality for a bigger guy like me.

Literally had 14 pairs of boxer briefs picked out, ordered, and paid for, then after the fact I get a notification stating that they didn't have SOME of them... I was understanding and said sure some... See more

So, I'll admit it... the ad caught my attention. The fact that it was guaranteed kept me in, and I like the idea of the fabrics. So I bought a few of the men's boxer briefs for my husband, and a few o... See more

Fast shipping , more comfortable than I thought. New fan here !

Ordered the briefs this time. Despite the quoted shipping time they took over a week to arrive. The fit seems smaller than the boxers and so just too small. They’ve gone to the back of the drawer. P... See more

The material is nice, the quality seems good, the colors are nice… but the sizing is way too small! I wear 2xl and these feel like mediums!! I can wear an XL as well, but these were too tight to be co... See more

I ordered 4 sleep bras and it stated that the size that would fit me was a medium. However, it was so tight, I couldn't breathe, so my daughter came to stay for a few days and I asked her to try one o... See more

I can’t fault the fit at all from the first wear, everything felt spot on. The boxer design is comfortable and holds everything in place without feeling restrictive. Unfortunately, the quality of th... See more

Step One boxers have officially ruined every other brand for me and honestly, I’m not even mad about it. The softness is next‑level, the anti‑chafing panels are basically a gift from the underwea... See more

My original order was cancelled because the color was not available even though it was listed as available on the web site. After asking via e-mail, I was given a coupon code to get the original disco... See more

Fit around waist great.Feels like going “commando”

Ordered pack of three Size did not fit contacted step for exchange of size for two unopened pack as per their refund statement but received no response

No hype the underwear is excellent, my wife and son also wear now. Wait for deals to drop if you want to buy a good few pairs. only 1 minor criticism is the packaging the packing is poor and seems to... See more

My boyfriend absolutely loved them. The material feels so light but supportive. The colour choices are lovely. Excellent in every way

Having ordered a pair of XL Black Mambas I received the wrong product, wrong size and wrong colour. The response was good, reordering and refund. However I then received a bright orange thong size M.... See more

I ordered the wrong size and customer service corrected my mistake.