I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more
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Company details
- #10 of 10 best companies in Foot Care
- #1 of 1 best companies in Foot Massage Parlour
- #5 of 7 best companies in Orthopaedic Shoe Shop
- #10 of 12 best companies in Shoe Factory
- #197 of 215 best companies in Shoe shop
About Stepprs
Written by the company
Stepprs: Comfort That Never Quits
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United Kingdom
- info@stepprs.com
- stepprs.com
Replied to 63% of negative reviews
Typically replies within 1 week
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Great customer service
Evelyn resolved my problem quickly and professionally a very relaxed experience
Absolute rubbish product and definitely…
Absolute rubbish product and definitely not worth the money and not recommended to anyone. Disappointing
This company is amazing!!!
This company is amazing! They go above and beyond for their customers! Their product is so well made and very comfortable. My husband and I both work in a warehouse and they help our feet tremendously. We will definitely keep ordering from stepprs!!!
Do not purchase
Items did not arrive. Customer service did not reply to my numerous emails requesting a refund. I did not get a refund. My credit card company are now involved in order to get my money back.
Wish I'd checked these reviews before ordering.
No pain usually associated with plantar fasciitis
Received a pair for Christmas. Was finally able to test them out in late Feb. They are wonderful. Still have a little pain just from being on feet all day, but I am not getting the heel pain that usually comes from plantar fasciitis. I highly recommend this product. Paid over $55 for the DR. Scholl's custom fit orthotics from the measuring machine and they were no help.
I have not received my steppers..I ordered them 3 weeks ago. I am anxious to try them but them come all the way from China so I won't order again
I have not received my order and it has been 3 weeks. Im anxious to try but won't order again because they are shipped from China and it takes too long!
Scammers
Whilst I see some have a good experience I wouldn’t know. My parcel never arrived. 4 emails, no reply, I commented on posts, they deleted them.
They are NOT Australian if you think you’re supporting local, comes straight from china. Was supposed to arrive in the week. 3 weeks later and nothing. They’re a scam so be careful
I had complications with my order and i…
I had complications with my order and i politely reached out to the team and they sorted my issues very fast and efficiently thank
MY order was never delivered but your…
MY order was never delivered but your shitty tracking service says it was two weeks ago! This is the worst company to get any information from, their customer service SUCKS! I'd rather have feet amputated before I'd order anything from this shit show again. No offer of refund, no help what so ever! Stepprs is a complete scam!
Plantar fasciitis pain …
First time purchasing these wonderful stepprs insoles my feet are loving them 😍
SCAMERS 1 month and no product received
Would love to be able to review the product BUT…
Note: product finally showed up and going OK thus far but not the miracle solution I expected :(
Would love to be able to review the actual product but still waiting for them to arrive. Parcel arrived in Brisbane over a week ago but was then sent to Sydney even though I live 1 hour from BNE in the Tweed :(
Normally I NEVER comment on these.
Normally I NEVER comment on these.. but I will honest about these insoles. I suffer from severe plantar fasciitis and most days I can barely walk at the end of my shift. I have tried at least 100 insoles over the past few years and have found nothing that helped. Saw the ad for these on Facebook and figured what the hell.. one more trial wouldn't hurt. I received them in a timely manner. Wore them the first couple of days and didn't notice much of a difference. But after a week of wearing them I find myself walking with much less pain. I would recommend people to try these. Thank you Steppers...
The best for fit and pain relief
Great insoles that have massively reduced my planar fasciitis pain. I have been suffering for months.
I also made the mistake of ordering I sole that looks like Stepprs, but much cheaper. First issue with look alikes, I ordered UK13 but at best it was a 10 that arrived. Stepprs have provided insoles that fully fill the shoe size. And they actually reduce the pain, from the start, copies were no where near as good.
Get them from Steppers, they cost more but they fit the shoes exactly, and actually reduce the pain.
Poor Communication
Ordered my insoles and waited, and waited. No confirmation that the order had been posted to me in the UK. Time passed! Numerous emails were sent asking for confirmation that the order was on its way albeit very late! I have now had an email which apologises for the inconvenience and says another shipment is on the way! Not impressed with this company's communication. As yet I still have no timeline for the delivery,
The product that you advertise is not…the same that I received
The product that you advertise is not the same that I received
Best insoles I’ve ever purchased
Best insoles I’ve ever purchased, and I’ve bought loads
A must have in your shoes
I now have a pair in every pair of shoes. I can walk for miles without worrying about pain. 100% recommend, and have done!
Great customer service and wonderful…
Great customer service and wonderful product. Thank you
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