I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought the insoles. Felt great when I first got them, spring in my step, comfy, raised my arch, support and massage. Genuinely looked forward to wearing my shoes. All went after 3 weeks. Not sure if... See more
I already own a couple of pairs of Stepprs insoles, so they were my first choice for a new pair of boots I am breaking in. The ones I already own are comfortable and have made a difference on days whe... See more
I put an order through but the address was wrong - the team promptly replied and updated the address, sending me a new pair. Really smooth customer experience. The insoles are also 10/10 - took my pai... See more
Company details
- #10 of 10 best companies in Foot Care
- #1 of 1 best companies in Foot Massage Parlour
- #5 of 7 best companies in Orthopaedic Shoe Shop
- #10 of 12 best companies in Shoe Factory
- #197 of 215 best companies in Shoe shop
About Stepprs
Written by the company
Stepprs: Comfort That Never Quits
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United Kingdom
- info@stepprs.com
- stepprs.com
3.4
Average
2K reviews
Replied to 63% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
3rd pair I bought I am extremely…
3rd pair I bought I am extremely satified , did help my feet back knees on 9!hrs hospital work thank you
10 February 2026
Unprompted review
Great product for long days on your feet!
Easy website, good product! Made me feel like I'm walking on air during my long work shifts!
1 August 2025
Unprompted review
Not received
I ordered two pairs of insoles in December. I never received them. USPS tracking showed that the shipment would not be delivered because of unpaid postage. Their own tracking from China showed that it was delivered, but their own web site says that they use USPS. I send several e-mails attaching the message from USPS to my e-mails as proof, asking for either a new delivery or my money back. A couple of e-mails were never answered, a couple were, with useless information. Last I heard my complaint had been forwarded to a team that would take care of it. I have
not heard anything since and have given up.
2 January 2026
Unprompted review
Reply from Stepprs
Hi Kari,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
i am waiting till the end of my week…
i am waiting till the end of my week for my review, back story. I work for the railroad industry and i spend actual 8.5 to 10 hours a day of actual time time walking on the ballast next to the railroad tracks in my steel toed boots. Tuesday i walked 17129 steps or 8.7 miles, wednesday 18630 steps or 9.4 miles thursday 14682 steps 7.3 miles. and friday my day off walking around mall grocery store and whatnot 7321 or 4.9 miles. i can honestly say with no BS my feet don’t feel any better, thanks J. Coon
13 March 2026
Unprompted review
Reply from Stepprs
Hi J. Coon,
Thank you for taking the time to share your experience, especially with the level of activity you go through daily. We understand how important proper support is given the amount of time you spend on your feet.
We’re sorry to hear the insoles didn’t meet your expectations. We’ll be reviewing this internally to better understand your feedback and how we can improve.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for your honest feedback.
— Jhay
Do not buy!
Slow shipping and they bring zero relief to my foot pain at work.
12 March 2026
Unprompted review
Reply from Stepprs
Hi Dan,
Thank you for taking the time to share your experience. We understand how important both timely delivery and proper support are, especially when you rely on them during work.
We’ll be reviewing this internally to better understand what happened and how we can improve.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for your feedback.
— Jhay
Missing pair of insoles,bad customer service,late delivery
Missing pair of insoles. Was told 4-6 business days and about a month later I only got 1 pair of insoles instead of the two I ordered.Customer service is too automated and can't get timely customer service. This brand is a joke compared to the quality, customer service,and delivery of cloud sole. I wanted to try something different and see if stepprs was better. Apparently it's not.
12 March 2026
Unprompted review
Reply from Stepprs
Hi Laurent,
Thank you for taking the time to share your experience.
We’re sorry to hear about the missing pair, delayed delivery, and issues with customer service. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com
so we can check this and assist you as soon as possible.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for your feedback.
— Jhay
Please don't go by their shipping…
Please don't go by their shipping information. It took almost 1 month to receive my order (ordered 2/14). The order came from China which means it had to go through customs. It sat their for days, then the tracking information wasn't updated. I'll give a separate review on the products.
12 March 2026
Unprompted review
Reply from Stepprs
Hi there,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
Avoid
Avoid. This company won't give refunds despite why they say.
I made a duplicate accidental purchase and tried to cancel immediately, they didn't cancel but they reassured me they would refund me on return. They didn't, they tried to haggle and then went silent. I am stuck with insoles the wrong size which were not cheap.
The size which did fit I found the instep support way too high and it makes my feet ache. Personally I wonder why such a high support is needed and also it takes the foot high up in the sports shoe which requires a strong tight lace to provide support and ensure you don't twist over, particularly in sports you change direction quickly eg racket sports.
4 January 2026
Unprompted review
Reply from Stepprs
Hi Lisa,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
I brought a pair of stepprs a while…
I brought a pair of stepprs a while ago, I have just ordered another pair for another pair of shoes. They are so comfortable, tried other insoles but they don't come close for comfort.
11 March 2026
Unprompted review
Reply from Stepprs
Hi S L,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
Terrible product and customer service
These didn't offer the high arch support they promised, and they flattened within 4 weeks despite the promise of 12 months plus. When I arranged to get a refund they said they'd only offer 30%. When I said thats against their policy and it needs to be a full refund they just refused to reply. They replied again when I accepted the 30% refund, which then never came, and you guessed it, they stopped responding. Scam company.
Edit 20/4:
Instead of replying saying you'll investigate internally, why don't you contact me directly to arrange my refund? Scammers keep scamming.
23 February 2026
Unprompted review
Reply from Stepprs
Hi Mike,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
As promised…
The insoles proved to be excellent have no complaint and have even ordered more. The only hick-up is it took too long to arrive. BUT it is a great product.
4 March 2026
Unprompted review
Let me tell you my feet were in bad…
Let me tell you my feet were in bad shape my toes were crippled but within the first 10 steps I don’t want to take my boots off
9 March 2026
Unprompted review
Received order today 11 business days from China
Received order today . 11 business days shipping not 4-6. Shipped from China not USA. Deceptively added Massage roller. I did not order this. It was deceptively added to my cart/order. I did not click on it. Tried to edit/cancel order with in 1 minute soon as I saw the charge. They didn’t respond till 2 days later, saying order was in process to late to change
22 February 2026
Unprompted review
Reply from Stepprs
Hi Joe,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
Shipping was crazy long
Shipping was crazy long! A month to get my item! Left me doubtful that I would receive my item
9 March 2026
Unprompted review
Reply from Stepprs
Hi Tino,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
Took 4 weeks for delivery and your…
Took 4 weeks for delivery and your tracking never updated me needs improvement
9 March 2026
Unprompted review
Reply from Stepprs
Hi Ron,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
They suck
These things are so cheap. Even if they gave them away I would throw them in the trash. Worst money ever spent.
9 March 2026
Unprompted review
Reply from Stepprs
Hi Thomas,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
I bought the pair of steppers
I bought the pair of steppers. They are useless i had few insoles which i got from amazon they are more comfy and also cheaper than steppers .
My recommendation don’t buy it really bad experience
9 March 2026
Unprompted review
Reply from Stepprs
Hi Heisen,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
I must say I've had a very bad…
I must say I've had a very bad experience with them I paid for something and never got them email them and was told they couldn't find me on there system sent them screenshot of the order number and show them it came out of my bank and guess what they couldn't be bothered to email back after that save ur money it's one br con and a scam
26 February 2026
Unprompted review
Reply from Stepprs
Hi Paul,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
This is comfy i change my insole to my…
This is comfy i change my insole to my new shoe stepprs is better, i buy again.
9 March 2026
Unprompted review
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