Sterdts (ZA) Reviews 

10
TrustScore 3.5 out of 5

3.5

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Company details

  1. Freight Forwarding Service
  2. Customs broker
  3. Removals Service
  4. Removals company
  5. Shipping service
  6. Vehicle Shipping Agent

Information provided by various external sources

Sterdts is an independent and privately-owned international removal company specializing in international household removals, pet relocation, and private vehicle shipping. Through utilizing the experience gained by our staff in both the commercial and household sectors, and by incorporating enterprise-level logistical software enabling us to maximise our operations on a global level, whilst also ensuring we have the automation and visibility needed to streamline our processes throughout the entire supply chain, we are able to provide you a fully-comprehensive international moving solution individually tailored to your specific requirements...coupled with an extraordinary and unparalleled level of customer service.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10 reviews

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1-star

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3.5

All reviews

(10)

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Rated 1 out of 5 stars

Expect extra costs due to incompetence of staff

Based on positive reviews, we requested Sterdts (PTY) LTD to transport our household belongings from Cape Town to Spain.
The commercial department of Sterdts responded fast and accurate on our request and questions.
That was until we complained. Then they started hiding behind their logistical department.
That department forgot to book a container for our relocation. As a result they had to use another liner that shipped the container with our goods from Cape Town to Spain via SINGAPORE.
For this ‘service’ they charged ZAR 22.000 above the originally agreed price and the total transfer time increased from a planned 4-5 weeks to 13 weeks.
To ensure payment, our goods were held ransom. Only after all extra charges were paid, the goods were delivered with (a lot of) minor damage.

So if you want your goods to arrive at their final destination in fair condition and don’t mind a lot of unexpected and unnecessary extra costs, Sterdts is the company to go to.

9 May 2024
Unprompted review
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Reply from Sterdts (ZA)

Hi Henk, we are sorry to see your review, especially seeing as we discussed these matters on email, which as you know full well is not as you are portraying same. We explained everything and even issued a credit on some of the additional expenses, but it seems like you've chosen to misrepresent the situation, so we would hereby publicly like to make a full transcript available to any person who would like to have more detail on what transpired. Please simply send us an email referencing this review and we'll supply all the required info accordingly.

Rated 5 out of 5 stars

Had a great experience with Sterdts

Had a great experience with Sterdts. Once all documents were sorted and stamped and signed the shipment arrived very quickly and the service we got from Natasha (in the office) to Nick (delivery) was exceptional. Would definitely recommend them and would use them again.

14 May 2024
Unprompted review
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Reply from Sterdts (ZA)

Great to hear! Welcome back to South Africa!

Rated 5 out of 5 stars

Professional service received from Sterdts

The service we received from Sterdts International Freight Forwarding and Moving Specialists was professional, efficient and stress-free during our relocation process from South Africa to Ireland. All steps of the process and required documentation were communicated clearly in 7 Steps that were easy to follow and their attention to every detail made the complex procedure of handling our relocation remotely, seem effortless. It was an absolute pleasure to deal with their friendly and helpful staff. Sterds truly delivered on their word : "we are able to provide you a fully-comprehensive international shipping solution individually tailored to your specific requirements...coupled with an extraordinary and unparalleled level of customer service." International shipping and logistics are their forte. We highly recommend them!

1 June 2023
Unprompted review
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Reply from Sterdts (ZA)

Thank you so much Julia, that is a great review and we truly appreciate it! All the best to you and yours!

Rated 5 out of 5 stars

Well done Sterdts

Transporting goods from one country to another is a stressful experience but I really have to commend Sterdts for the professional way they handled this. They kept me informed every step of the way and really did everything in their power to make the process as seamless as possible. I was able to get in contact with them at all times and they phoned me regularly to provide me with updates. I have to commend them for their relationship management skills - dealing with customers on the one hand and customs officials on the other. It is not an easy job but they handled the process with distinction.

13 April 2023
Unprompted review
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Reply from Sterdts (ZA)

Apologies for the late reply, we missed the notification for some reason! Thank you so much for the positive feedback, we truly appreciate it! May you find fullness of joy on your new venture!

Rated 5 out of 5 stars

Excellent service

After some initial teething problems service has been excellent . The best packing and wrapping we have ever had when moving. Big thanks to Melissa for keeping us informed and also Gert for helping to resolve an issue with the local removals company onshore.

24 November 2022
Unprompted review
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Reply from Sterdts (ZA)

Thank you to you John for being so amicable! We truly hope you enjoy NZ! All the best.

Rated 5 out of 5 stars

Sterdts helped us move from South…

Sterdts helped us move from South Africa to the UK in May 2021. From start to finish they did what they promised.......kept us up to date with our shipment and answered all questions promptly. There was quite a bit of finessing needed to co-ordinate shipping dates and the readiness of our new house, but it worked out perfectly! The packing was professional and quick and everything arrived in good order. Thank you Sterdts.

7 July 2021
Unprompted review
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Reply from Sterdts (ZA)

Apologies for the late reply, we never received the notification for this review! Thank you for the positive feedback and we are glad you were satsifed with our services! All the best in the UK!

Rated 5 out of 5 stars

Melissa and the team were amazing!

Melissa and the team were amazing! Extremely professional and helpful.
My bike let SA and arrived in Sydney in perfect condition, which was my biggest worry. Thank you all!

7 March 2019
Unprompted review
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Reply from Sterdts (ZA)

Thank you for the positive feedback Jared! We hope you enjoy the bike in sunny Australia! All the best.

Rated 5 out of 5 stars

Simply the best service

Simply the best service I have had from any shipping company from SA to Australia. Gert was amazing and with his help I did customs and quarantine by myself in Sydney saving me $450....this process takes time but if you have the time it is worth it.
Thank you Gert for continuosly following up and helping me every step of the way.

21 November 2018
Unprompted review
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Reply from Sterdts (ZA)

Thank you for the kind words Les, and well done on managing through customs all by yourself! Enjoy the memories.

Rated 5 out of 5 stars

This was the easiest move I ever had

This was the easiest move I ever had.
Melissa kept me up to date at all times and they even gave me a re-fund when they realised the transporter overcharged us.

6 November 2018
Unprompted review
Sterdts (ZA) logo

Reply from Sterdts (ZA)

Thank you for the positive feedback Johan! We hope you enjoy your new home in sunny Namibia! All the best.

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