Stericycle UK Reviews 

790
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, professional, and quick to resolve any account queries without long phone wait times. People also mention that the customer service team consistently goes above and beyond, providing prompt, empathetic, and truly helpful support that makes all interactions exceptionally smooth and pleasant. However, some customers also noted frustrating issues with missed collections, inconsistent schedules, and poor delivery reliability. A few reviewers experienced lengthy delays and poor communication, pointing out that scheduled pickup dates frequently changed without prior notice or adequate warnings from the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Service

People report mixed experiences with service, reflecting high disagreement among reviewers. Many customers... See more

Response time

Customers had ambiguous experiences with response time. While many reviewers reported prompt, helpful, and... See more

Delivery service

Reviewers mention negative feedback about delivery service, consistently reporting missed pickups and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grace was fantastic in dealing with my account query — she took the time to listen, understand what was needed and quickly set about resolving it. We are a large site with lots of moving parts, but Gr... See more

Company replied

Rated 5 out of 5 stars

Gp surgery, requested removal of old sharps & soiled waste bins from premises. Response very quick and bins collected within 2 days. Great service and person I dealt with extremely polite and helpfu... See more

Company replied

Rated 5 out of 5 stars

We switched from Initial to Stericycle last year. We haven't had any issues with the service and the Customer services team is also efficent and reliable. I had to contact them about our scheduled co... See more

Company replied

Rated 5 out of 5 stars

Emma was super helpful. She gave goof advice about how often to ask for sharps collections. She reactivated the account without issue. A date for collection was given there and then. Helpful, profess... See more

Company replied


Company details

  1. Waste-Management Service
  2. Business-to-Business service

Written by the company

Stericycle is a leading global provider of specialist clinical waste management. Through safe, responsible and sustainable products and services, Stericycle helps our customers remain compliant while protecting the health and well-being of the people and communities they serve. In doing so, Stericycle is shaping a healthier and safer world for everyone, everywhere, every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

790 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(790)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I want to thank Stericycle for their excellent service. Abigail was especially helpful and efficient—she made the entire process smooth and stress-free. Her professionalism and friendly attitude were greatly appreciated!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Abigail was very helpful on the phone

Abigail was very helpful on the phone. She clearly explained the actions she was going to take to try and arrange an earlier collection. She also provided additional information regarding our collections. I was very impressed with her professionalism and clarity.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Sharps disposal contract

I am bringing our contract to an end due to our clinic closing so had lots of practicalities to arrange such as final payment and final collections. I dealt with a wonderful and very helpful customer services advisor called Ishika Mehrotra who was so helpful and enabled it to all go very smoothly. Even when there were last minutes hitches, she helped sort the issues and it was great to have one person dealing with everything.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Josh McBride

I needed to change the frequency of our Stericycle waste collections and Josh McBride was extremely polite and helpful in organising that change.

7 May 2025
Unprompted review

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