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S Reviews 16

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TrustScore 2 out of 5

2.0

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2.0

Poor

TrustScore 2 out of 5

16 reviews

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Replied to 25% of negative reviews

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Rated 2 out of 5 stars

I waited for the package for half a…

I waited for the package for half a month, and when I received it, the outer box was rotten and the goods inside were damaged. The logistics company and the merchant were blaming each other. Who can solve my loss?

20 December 2024
Unprompted review
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Reply from S

Beste Christian,
Bedankt voor je bericht.
We hebben op jouw naam geen bestelling kunnen terugvinden, en dit verhaal komt bij ons ook niet bekend voor. Daarnaast willen we je laten weten dat we nog geen bestellingen naar Hong Kong hebben. Om je verder te kunnen helpen, ontvangen we graag je bestelgegevens per e-mail (zoals ordernummer, naam en eventueel trackinginformatie). Dan kijken we het direct voor je na.verzonden.
Groet,
Team STERKADO

Dear Christian,
Thank you for your message.
We couldn’t find any order under your name, and this situation is not familiar to us. Additionally, we’d like to inform you that we haven’t shipped any orders to Hong Kong yet.
To assist you further, please send us your order details by email (such as the order number, name, and any tracking information). We’ll look into it right away.
Team STERKADO

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