We have bought many pieces for furniture from Sterling over many years. So, why wouldn't we come back this time to order our next purchase. We have order a new sofa and as we have come to expect we w... See more
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See what reviewers are saying
Jane was super friendly and helpful in helping me find a new mattress. No pressure sales pitch just facts. Left me to take my time. I am delighted with my Millbrook mattress.
Company replied
Great custumer service delivery on time and very organised i alwayes have trust on your company and im very happy getting all my stuff !!
Company replied
The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... See more
Company replied
Company details
- #152 of 396 best companies in Home Furniture Shop
- #86 of 222 best companies in Bedroom furniture shop
- #32 of 83 best companies in Flooring Shop
- #109 of 230 best companies in Homewares Shop
- #49 of 117 best companies in Living room shop
- #35 of 85 best companies in Mattress Shop
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.7
Excellent
245 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New mattress
Jane was super friendly and helpful in helping me find a new mattress. No pressure sales pitch just facts. Left me to take my time. I am delighted with my Millbrook mattress.
12 March 2026
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Maureen
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Jane was friendly and helpful, and that you felt comfortable taking your time with no pressure.
It’s great to know you’re delighted with your Millbrook mattress, we hope it brings you many nights of wonderful sleep.
We’ll be sure to pass your kind words on to Jane. Thanks again for choosing us.
Kind Regards
The Sterling Home Team
Great custumer service delivery on time…
Great custumer service delivery on time and very organised i alwayes have trust on your company and im very happy getting all my stuff !!
31 March 2026
Reply from Sterling Home - Dunfermline
Good Morning Netsanet,
Thank you for your wonderful feedback!
We’re really pleased to know you’re happy with our service and that everything arrives on time and well organised. Your trust and satisfaction mean a lot to us.
Thanks again for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent service. Delivery details clear. As always.
We have bought many pieces for furniture from Sterling over many years. So, why wouldn't we come back this time to order our next purchase.
We have order a new sofa and as we have come to expect we were treated with respect, helpfulness and kindness by all members of staff. We were given time to think about what is a big decision and sent off to think about it while having a cup of tea it your cafe.
24 March 2026
Reply from Sterling Home - Dunfermline
Hi Julia
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that you’ve chosen Sterling time and time again over the years, your loyalty truly means a great deal to us.
We’re especially pleased to know that your recent sofa purchase lived up to your expectations, and that our team made you feel respected, supported, and that you were given the time you needed to make such an important decision. Enjoying a cup of tea in the café while you considered your options sounds like exactly the experience we aim to provide, relaxed, welcoming, and pressure-free.
Thank you once again for your lovely feedback. We hope you enjoy your new sofa and look forward to welcoming you back to Sterling in the future!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Elaine
Thank you so much for your review! We're delighted to hear that your purchase and delivery were hassle‑free.
If you need anything else, we're always here to help.
Thanks again for choosing us!
Kind Regards
The Sterling Home Team
Clear communication
Clear communication, did what they said they would do. Speedy response from friendly advisor and clear on delivery day.
21 February 2026
Reply from Sterling Home - Dunfermline
Hi Mrs Sinclair,
Thank you so much for your kind feedback.
We’re delighted to hear that our communication was clear and that our advisor was able to assist you quickly and professionally.
It’s great to know the delivery information was helpful too. We really appreciate you taking the time to share your experience!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
6 Star Experience.
A noticeable difference in furniture styles and choice is apparent. The service provided is first-class, offering excellent value for the price paid and the quality of goods received. Across all departments at Dunfermline Sterling Home, the service consistently achieves a six-star rating. The staff in every area are exceptionally dedicated, always exceeding expectations. They are amiable, supportive, and never overly assertive. Furthermore, the café also provides an outstanding experience. Thank you to everyone.
21 March 2026
Reply from Sterling Home - Dunfermline
Hi Pamela,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that you noticed the variety and quality of our furniture ranges and that you felt the service across all departments at Dunfermline Sterling Home was truly six‑star.
Our teams work hard to create a welcoming, supportive and memorable experience for every visitor, so it’s fantastic to know their dedication and friendly approach stood out to you. We’re equally pleased that you enjoyed your visit to the café.
Your kind words mean a great deal to all of us. Thank you again for your thoughtful review — we look forward to welcoming you back soon.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
The help and attention from Brenda
The help and attention from Brenda, she really made my husband relax in making a difference to the situation he is facing.
25 February 2026
Reply from Sterling Home - Dunfermline
Hi Patricia,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that Brenda was able to support you and help your husband feel more at ease during such a difficult situation.
She will be so pleased to know the difference she made.
We truly appreciate you choosing Sterling Home.
Kind regards,
Raena
Large couches arrived in poor condition.
Bought two large couches as a set last October. Despite issuing a complaint, sofa's inspected by an independent company organised by the manufacturer, we have had no satisfaction with resolving the issues. Sterling Furniture advised to refer to the Ombudsman.
We have ended up dissatisfied, sweeky couch with sagging sections and crushed arms.
So disappointing after spending a lot of money.
I will be buying furniture from other companies in future. Beware.
Mark Lovelady (Dunfermline).
14.03.26 Sofas still squeaky and sagging. Sterling have our full report of the defects within days of buying. No joy - move on.
20 December 2025
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Mark
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you’ve had with your sofas. This is absolutely not the level of quality or service we want any of our customers to receive.
I understand how disappointing it must be to invest in new furniture and then face issues. We are sure that there is more to this so please get in touch with us directly with your order details and inspection reference, and we will investigate your comments.
Your feedback is valuable, and we want to make sure that your concerns have been thoroughly investigated as per our normal level of service.
Kind Regards
The Sterling Home Team
Our selected mattress was on show during their sale.
Had the mattress we were interested in on show for a good competitive price during their sale. Very helpful providing all of the information required at the time. Completed the purchase during one visit.
26 January 2026
Reply from Sterling Home - Dunfermline
Hi Richard,
Thank you so much for your lovely feedback!
We're delighted to hear that you found the mattress you were looking for at a great price during our sale, and that our team were able to provide all the information required.
It’s great to know the process was smooth enough for you to complete your purchase in just one visit — that’s exactly the experience we aim to deliver.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
A great experience from start to…
A great experience from start to finish. sales man was professional and delivery quick
20 February 2026
Reply from Sterling Home - Dunfermline
Hello Sandra ,
Thanks for your great feedback!
We’re glad you had a smooth experience from purchase through to delivery, we will pass on your kind comments to David.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Helpful friendly staff
Very pleasant sales assistant- explained things very clearly and we were pleased with our final purchase
16 February 2026
Reply from Sterling Home - Dunfermline
Hi Graeme,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our sales assistant Jim pleasant and was able to help you in making your choice. We do hope you enjoy your new furniture when it arrives.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
The assistant was very helpful
The assistant was very helpful, pleasant and knowledgeable.
29 November 2025
Reply from Sterling Home - Dunfermline
Thank you so much Tom that’s really kind of you to say!
It's great to know that you enjoyed your visit and that the sales person was pleasant, helpful and knowledgeable.
Thank you for choosing Sterling Home and if there’s anything else that we can help with, please let us know.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Marilyn,
Thank you for taking time to leave feedback.
Its great to hear you enjoyed your visit to Sterling Home in Dunfermline, also our staff were friendly, we will be sure to pass your comments onto Cathy.
Thanks for choosing Sterling Home.
Kind Regards
The Sterling Home Team
The staff were amazing tha kyou
28 January 2026
Reply from Sterling Home - Dunfermline
Hi Heather
Thank you so much for your kind words following your visit to our store in Dunfermline.
We are so pleased to hear that you enjoyed your visit and that the staff were amazing!
Thank you for choosing Sterling Home and we hope to see you again.
Kind Regards
The Sterling Home Team
House updates
All staff that assisted us with our purchases were very helpful and provided us with enough information to assist us in selecting our ottoman bed and our carpet & underlay for our hall & bedroom
26 January 2026
Reply from Sterling Home - Dunfermline
Hi James
Thank you so much for taking the time to share your feedback. We're delighted to hear that our team were helpful and provided you with all the information you needed to choose your ottoman bed, carpet, and underlay.
We’re committed to making sure every customer feels supported and well‑informed throughout their purchase, so it’s wonderful to know we achieved that for you.
If there’s anything more we can help with, please don’t hesitate to get in touch. We hope you enjoy your new items!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Dunfermline
That's great to hear, Stewart
I’m glad the assistant was helpful and that you were able to complete your purchase smoothly.
If there’s anything else you’d like help with, please let us know. Thank you for choosing Sterling Home!
Kind Regards
The Sterling Home Team
The assistant
The assistant, was extremely helpful and informative.
She gave us a lovely experience.
26 December 2025
Reply from Sterling Home - Dunfermline
Hello Evelyn,
Thank you for your lovely feedback.
I’m really glad to hear that Natalie was extremely helpful and informative, and that you had such a positive experience. We will certainly pass your comments onto her.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Great customer service
I have ordered and await my suite therefore my review is based on pre sales and customer service so far. I cannot praise Natalie enough, she was so patient with us. She helped us make decisions on sizes, made enquiries about additional cushions and pursuing this to ensure the information was correct. Great sales advisor.
23 January 2026
Reply from Sterling Home - Dunfermline
Hi Lorna,
Thank you so much for your lovely feedback.
We’re delighted to hear Natalie was able to support you so well. We’ll be sure to pass on your kind words. We hope you love your suite when it arrives!
Thank you for choosing Sterling Home Dunfermline.
Kind regards,
The Sterling Home Team
A very nice shop and lots of beautiful…
A very nice shop and lots of beautiful products. We purchased a £400 table and were quoted £69 for delivery in Fife from your Fife depot which I thought was a bit expensive.
18 January 2026
Reply from Sterling Home - Dunfermline
Good Morning Alastair,
Thank you again for sharing your feedback — we really appreciate it.
We’re delighted you found our shop welcoming with lots of beautiful products, and we hope you’ll love your new table.
Regarding the delivery charge, we do offer a tiered delivery service, and in addition to that, we also offer a customer collection option from our distribution centre if you’d prefer not to pay for delivery.
This gives customers the flexibility to choose the solution that best suits their needs.
Your comments will be shared with the relevant team as we continuously review our services and pricing.
Thank you for choosing Sterling Home, we look forward to seeing you soon.
Kind Regards,
The Sterling Home Team
Great service as always with Sterling
Great service as always with Sterling. Good choice of quality furniture and helpful staff.
6 January 2026
Reply from Sterling Home - Dunfermline
Hi Pauline,
Thank you for taking time to leave feedback.
We are pleased to hear you enjoyed your visit to our Sterling Home in Dunfermline. Customer satisfaction is our priority and we are so happy to hear that you experienced great service from the team.
Thank you for choosing Sterling Home and we hope to see you again soon.
Kind Regards
The Sterling Home Team
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