The assistant was very helpful in making our decision. Gave us delivery time which we were kept updated throughout the process. However our sofas were delivered on the day we were told they would be... See more
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The 2 sofas which we purchased in your Sale were excellent value for money. The delivery was on time and the delivery men took time to show us how to dismantle the sofas if necessary.
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Excellent service from staff when making our purchase. We were kept up to date with the progress of our order and the delivery men were so careful not to damage any walls etc. Everyone we dealt with w... See more
Company replied
The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... See more
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Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Homewares Shop
- Living room shop
- Mattress Shop
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.6
Excellent
274 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Sterling Home - Dunfermline
Hi Andrew,
Thank you for your feedback.
We're delighted to hear that you found our staff very helpful. Providing excellent customer service is our top priority, and it's always rewarding to know our team has made a positive impression.
We appreciate you taking the time to share your experience and look forward to welcoming you back to Sterling Home Dunfermline again soon.
Kind Regards
The Sterling Home Team
Very helpful.
The assistant was very helpful in making our decision. Gave us delivery time which we were kept updated throughout the process.
However our sofas were delivered on the day we were told they would be and the guys called to say they were on there way, they were very respectful off our property and the sofas were delivered safely.They were exactly what we ordered 2.5 and a 2 seater but I have to say I made a mistake with the 2 seater I feel it looks to small and the style I choose makes it look a bit dated for our room.
21 August 2026
Reply from Sterling Home - Dunfermline
Hi Sandra
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our sales assistant helpful and that you were kept informed throughout the delivery process. It's also great to know that your sofas arrived on the promised date and that our delivery team provided a respectful and professional service.
We appreciate your honesty regarding the 2 seater sofa. Choosing furniture can be challenging, and sometimes a particular size or style can look different in a room than originally imagined. We are sure that in time, you will become used to the size and style.
Thank you again for your kind words about our service, communication, and delivery experience.
Kind Regards
The Sterling Home Team
The 2 sofas which we purchased in your…
The 2 sofas which we purchased in your Sale were excellent value for money. The delivery was on time and the delivery men took time to show us how to dismantle the sofas if necessary.
20 September 2026
Reply from Sterling Home - Dunfermline
Hi Iain,
Thank you for your feedback.
We're delighted to hear that you are pleased with your two sofas and feel they were excellent value for money. It's also wonderful to know that the delivery team arrived on time and took the time to demonstrate how the sofas can be dismantled if needed.
We appreciate you choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent service
Excellent service from staff when making our purchase. We were kept up to date with the progress of our order and the delivery men were so careful not to damage any walls etc. Everyone we dealt with was pleasant and helpful.
14 August 2026
Reply from Sterling Home - Dunfermline
Hi Sarah,
Thank you for your wonderful feedback.
We’re delighted to hear that you received excellent service throughout your purchase and that our team kept you updated on the progress of your order.
It’s especially pleasing to know that our delivery team took such care in your home and that everyone you dealt with was pleasant and helpful. We’ll be sure to pass your kind comments on to the teams involved.
Thank you for choosing Sterling Home Dunfermline, and we hope you enjoy your purchase for many years to come.
Kind Regards
The Sterling Home Team
Fantastic salesman.
6 September 2026
Reply from Sterling Home - Dunfermline
Hi Ruth
Thank you for your kind words. We're delighted to hear you had such a positive experience. We'll be sure to pass your feedback on to the team.
We appreciate your support and hope to see you again soon.
Kind Regards
The Sterling Home Team
Great service and a good deal.
31 August 2026
Reply from Sterling Home - Dunfermline
Good Morning Andy,
Thank you for your kind review! We're delighted to hear you received great service and found a deal you were happy with.
We appreciate your support and look forward to welcoming you back to Sterling Home soon. 💙
Kind Regards,
The Sterling Home Team
Excellent service
Excellent service, good quality and great customer service and delivery.
1 August 2026
Reply from Sterling Home - Dunfermline
Good Morning Scott,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the quality of your purchase and that you received excellent service from start to finish.
It's good to know that both our customer service team and delivery team contributed to a great experience.
We truly appreciate your feedback and thank you for choosing Sterling Home.
We look forward to welcoming you again in the future.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Dear Mr & Mrs Ritchie
Thank you for your kind review.
We're delighted to hear that you found our service quick and efficient. Providing a fast, seamless experience for our customers is always our goal, and we appreciate you taking the time to share your feedback.
We look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Just great service and friendly staff
30 July 2026
Reply from Sterling Home - Dunfermline
Hi Gary
Thank you for your kind feedback!
We're delighted to hear that you received great service and found our staff friendly.
We really appreciate your support and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
The professionalism politeness and…
The professionalism politeness and courtesy of the fitters who carpeted our house today was amazing
7 September 2026
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Joe,
Thank you for taking the time to share your feedback.
We are delighted to hear that the professionalism, politeness, and courtesy shown by our fitting team while carpeting your home made such a positive impression.
We will be sure to pass your kind comments on to the fitters, who will be thrilled to receive this recognition. Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Great experience that why I keep coming…
Great experience that why I keep coming back the Alan was great he was pleasant and certainly knew his job everything was done and explained step by step and gave us time that make up our minds no following us about great service Thank you
23 August 2026
Reply from Sterling Home - Dunfermline
Hi
Thank you so much for your great feedback.
We're delighted to hear that you had another great experience with us. Alan will be pleased to know that his friendly, professional approach and clear step-by-step explanations made such a positive impression.
We always aim to give our customers the time and space they need to make the right decision without any pressure, so it's fantastic to hear that this was reflected in your visit.
We truly appreciate your continued loyalty and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Helpful staff but still no delivery
The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received an email informing that this would be delayed and today I received another with another delay of over 4 weeks. I am now considering cancelling.
17 July 2026
Reply from Sterling Home - Dunfermline
Hi Anne,
Thank you for your feedback. We’re pleased to hear that our salesperson was helpful and did her best to assist you, but we are very sorry for the delays to your order.
We completely understand how disappointing and frustrating it is to be given an estimated delivery date only to receive further notifications extending the wait time. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience and uncertainty caused.
Thank you for your patience and understanding while we work through these delays.
Kind Regards
The Sterling Home Team
Dunfermline Store.
Dunfermline Store.
After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall really good.
5 August 2026
Reply from Sterling Home - Dunfermline
Good Morning Evelyn,
Thank you for your lovely review.
We're delighted to hear that you enjoyed your visit to our Dunfermline store.
We believe customers should be able to browse at their own pace, so it's great to know the team struck the right balance between being available to help and giving you space to look around.
We're also pleased that you found the purchasing process easy and enjoyed a visit to our coffee shop
Your kind comments about our staff are greatly appreciated, and we'll be sure to share your feedback with the team.
Thank you for choosing Sterling Home, and we look forward to welcoming you back again soon.
Kind regards,
The Sterling Home Team
Staff were very helpful without being pushy
Staff were very helpful without being pushy. Very knowledgeable and made choosing furniture easier.
1 August 2026
Reply from Sterling Home - Dunfermline
Hi Mrs Malcolm,
Thank you for your kind feedback.
We're delighted to hear that our team was helpful, knowledgeable, and struck the right balance by offering assistance without being pushy. It's wonderful to know they helped make choosing your furniture an easier and more enjoyable experience. We truly appreciate your comments and will be sure to share them with the team. Enjoy your new furniture! 😊
Kind Regards
The Sterling Home Team
Very experienced staff waiting to help you
Assistant so helpful in advising us in different fabrics and colours spent time with us selecting styles and comfort very patient overall a very pleasant experience
24 July 2026
Reply from Sterling Home - Dunfermline
Hi Zandra,
Thank you for your lovely feedback.
We're delighted to hear that Cathy was so helpful in guiding you through the different fabric and colour options and took the time to help you find the right style and comfort. It's wonderful to know their patience and expertise made your visit such a pleasant experience. We truly appreciate your kind comments and look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Delivery times
Service was great in the showroom as I bought 2 x 3 seater leather sofas and tempur bed in march (we paid it in full ) was told I would be contacted when they would be delivered , Never thought i would not get my paid order until end of July ( 4 months later ) so beware on when you will get your order , I really thought it would be sooner
23 July 2026
Reply from Sterling Home - Dunfermline
Hi Anna
Thank you for your feedback and for choosing Sterling Home for your two leather sofas and Tempur bed.
We are delighted to hear that you received great service in our showroom. However, we are very sorry that the delivery timescale did not meet your expectations and that you had not expected to have to wait until July to receive the goods. We understand how disappointing and frustrating it can be to wait longer than anticipated.
Thank you for bringing this to our attention. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our customer experience.
We hope you are now enjoying your new furniture and mattress, and we appreciate your patience throughout the process.
Kind Regards
The Sterling Home Team
3 piece chair order
A very professional service from the salesman who took the order.
Many thanks
12 July 2026
Reply from Sterling Home - Dunfermline
Hi Robert
Thank you for your kind feedback. We're delighted to hear that you received such professional service from our salesman and that your ordering experience was a positive one.
Your comments are greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Delay without an explanation
Why wasn’t I told that there would be a delay in collecting my already paid for in full Lamp Table?
I have spent a considerable amount of money in the last year and a half with your company and I don’t appreciate not being kept updated.
30 May 2026
Reply from Sterling Home - Dunfermline
Hello Anne,
Thank you for your feedback.
We are sorry you weren’t informed about the delay to your lamp table collection. We completely understand how frustrating this is, especially as it has been paid in full, and we apologise for the lack of communication. We will pass your comments to the store.
Kind Regards
The Sterling Home Team
Great service!
Mattress tried in store, ordered at a great price and then delivered at a time to suit us!!
Highly recommend Sterling!!!
2 May 2026
Reply from Sterling Home - Dunfermline
Hi Margo,
Thank you for your fantastic feedback!
We’re delighted you were able to try the mattress in store, secure a great price, and arrange delivery at a time that suited you. It’s great to hear everything went so smoothly—your recommendation means a lot to us!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
My experience at Sterling was very…
My experience at Sterling was very good, the salesman was friendly and helpful.
29 April 2026
Reply from Sterling Home - Dunfermline
Hi Christine,
Thank you for your kind feedback.
We’re delighted to hear you had a very good experience and that Lee was friendly and helpful. We’ll be sure to pass your lovely comments on to him, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
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