Great service from friendly and knowledgeable staff, plus Suzanne, Chloe and Dave stayed after closing time to finalise a complex set of purchases. Very impressed.
Company replied
Location
Switch location4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB
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See what reviewers are saying
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding. We initially chose flooring which when it arrived had an overall green look. We wanted a re... See more
Company replied
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well exp... See more
Company replied
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.
Company replied
Company details
- #161 of 401 best companies in Home Furniture Shop
- #87 of 227 best companies in Bedroom furniture shop
- #27 of 84 best companies in Flooring Shop
- #108 of 235 best companies in Homewares Shop
- #50 of 113 best companies in Living room shop
- #35 of 86 best companies in Mattress Shop
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, United Kingdom
- 0131 6570820
4.6
Excellent
229 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Impressive service from knowledgeable staff.
Great service from friendly and knowledgeable staff, plus Suzanne, Chloe and Dave stayed after closing time to finalise a complex set of purchases. Very impressed.
19 July 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Ian,
Thank you for your fantastic feedback.
We're delighted to hear that you received such great service from our team. It's especially wonderful to hear that Suzanne, Chloe, and Dave went the extra mile by staying behind after closing time to help finalise your purchases. Their dedication and commitment to providing exceptional customer service are truly appreciated.
Thank you for choosing Sterling Home Edinburgh. We’ll be sure to pass your kind comments on to the team.
Kind Regards
The Sterling Home Team
Nice flooring…
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding.
We initially chose flooring which when it arrived had an overall green look. We wanted a replacement which was eventually upheld but had to pay
extra for returning the flooring £500 which
still seems ridiculous. The fitter Stevie was great.
1 June 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Carole
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with your kitchen flooring overall and that both Clive and Stevie made such a positive impression. We’ll be sure to pass on your kind comments to them.
We’re sorry to hear about your experience with the initial flooring choice and understand how disappointing it must have been when it didn’t meet expectations. While we’re glad we were able to agree on a replacement albeit with unavoidable additional charges.
Thank you again for your comments and of course for shopping with us.
Kind Regards
The Sterling Home Team
The boys were punctual
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.
15 June 2026
Reply from Sterling Home - Edinburgh
Hi Susan,
Thank you so much for your lovely feedback.
We delighted to hear the team were punctual, efficient, and took the time to tidy up afterwards. It’s especially great to know they went the extra mile by helping move your furniture —we will be sure to pass your kind comments on to them.
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Absolute incompetence and disregard for their customer
We bought flooring from Sterling about a year ago. They came to inspect the floor prior to fitting, they fitted the subfloor after lifting the existing carpet and they recommended then fitted a vinyl tile. This cost over £6,000. We believed they were a company we could trust. In the past year the floor has cracked, separated in places, chipped and generally been a nightmare. Their fitters think the whole thing needs replaced. I’ve exchanged in excess of 100 emails and yet I still can’t get a full refund. I’m worn out, have an elderly relative here and really just want this to end so I can start again with a company who can do the job properly. This has been an endless nightmare and, while they seem to offer solutions, it’s never what suits the customer, who is the one who has suffered from their absolute incompetence so, if you don’t want to live a life of regret, do not go near Sterling. Beyond exhausted. I can’t see a place to attach photos so that’s a shame but think cracks, splits, poor finishes, raised section…
I’ll keep you posted but, still heard nothing! Clearly their customers are irrelevant! Just really low. It grinds you down. I’m assuming that’s their intention. They’re a giant company with all the power. The customer is a minion. Powerless. ☹️
12 June 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Good morning, Rona,
Thank you for your feedback.
We are very sorry to hear about your experience – this is clearly not the standard we expect, and we understand how frustrating this has been for you.
Please be assured this has been escalated, and our Customer Service Manager will be in contact with you to discuss this further and work towards a resolution.
Kind regards
The Sterling Home Team
Great shop
A wide selection of goods from potato peeler to sofas. Tge assistants are all very helpful and friendly.
10 May 2026
Reply from Sterling Home - Edinburgh
Hi Margaret,
Thank you for your feedback!
We’re delighted you enjoyed the wide range of products we offer, from everyday essentials to larger items like sofas. It’s also great to hear our team were helpful and friendly – we’ll be sure to share your kind comments with them. We hope to see you again soon!
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Friendly and efficient not too pushy…
Friendly and efficient not too pushy alloweed us time to choose our suite
24 March 2026
Reply from Sterling Home - Edinburgh
Thank you for your lovely feedback.
We’re really pleased to hear you found our team friendly and efficient, and that you felt comfortable taking the time you needed to choose your suite.
We hope you enjoy it for many years to come.
Kind Regards
The Sterling home Team
Purchase made easy
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well explaining all we needed to make the right choice. Decision made he and store manager Susan completed the sale and we look forward to delivery of our beautiful Danetti sofa in a matter of days
Linda East Lothian
25 April 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Linda,
Thank you so much for your lovely feedback and for choosing us once again.
We’re delighted to hear that we were your first port of call and that David was able to look after you so well, helping you make the right choice. We’ll be sure to pass on your kind words to our sales team and manager.
We hope you thoroughly enjoy your beautiful new sofa and we look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Edinburgh .
Kind Regards
The Sterling Home Team
Excellent Flooring fitting
Clive at the Edinburgh was super helpful. Price was very competitive and cheaper than Tapi. The overall job was very good the fitters were respectful and did a really good job. We are extremely happy and would buy flooring again from Sterling
1 April 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Barbara,
Thank you very much for taking the time to leave such lovely feedback.
We’re delighted to hear that Clive was so helpful and that you found our pricing competitive. It’s also great to know the fitters made a positive impression and delivered a high‑quality job. We’re extremely grateful for your recommendation and look forward to helping you again in the future. Enjoy your new flooring!
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Sterling home Fort Kinnaird.
Sterling home Fort Kinnaird.
Caroline was very friendly and helped my husband and me settle for a great suite and dining room and chairs.
She explained everything to us. Very pleasant.
Willian helped us with a rug to fit in with our suite. Again very pleasant.
Both my husband and I was pleaded with the way they handled everything.
Top marks.
13 April 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Freda
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Caroline was able to help you and your husband find the perfect suite, dining table, and chairs, and that everything was clearly explained and made enjoyable. It’s also great to know that Willian was able to help you find a rug that complemented your suite so well.
I’ll be sure to pass on your kind words to both Caroline and Willian, feedback like this really means a lot to them and to our whole team.
Thank you again for choosing us. We hope you enjoy your new furniture for many years to come and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Quality goods and excellent service…
Quality goods and excellent service especially the gentleman in the carpets section
27 March 2026
Reply from Sterling Home - Edinburgh
Hi
Thank you very much for your kind feedback.
We’re delighted to hear you were pleased with the quality of our goods and the service you received.
I’ll be sure to pass your compliments on to the gentleman in our carpets section, he’ll be thrilled to hear this.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Great customer service used before so…
Great customer service used before so easy to go back
23 March 2026
Reply from Sterling Home - Edinburgh
Hello Peter,
Thank you for your kind feedback.
We’re really pleased to hear you’ve had a positive experience with us before, and we’re glad it made returning an easy choice. We truly appreciate your continued support.
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Good Morning Moira,
Thank you for taking the time to leave feedback.
We really glad to hear you enjoyed your visit to our Sterling Home Edinburgh and found Sanj to helpful, we will pass on your kind comments to him.
We hope you enjoy your new furniture!!
Kind Regards
The Sterling Home Team
New carpet
I thought the staff and service were wonderful !!!
Clive helped us with prices and choice … another man came and measured properly for nothing !! And two lovely fellows fitted it
28 March 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience and that Clive was happy to help with prices and options.
Thank you for your appreciation of our complimentary measuring service and it’s great to know that you are happy with the fitting completed by our friendly and professional installers.
We truly appreciate your kind words and thank you for choosing us!
Kind Regards
The Sterling Home Team
Great service provided by David
Great service provided by David. My wife and I paid three visits before we finally made our decision to buy two G Plan sofas. When you’re spending £6.500 you want to ensure you’re happy with your decision. David was very helpful and knowledgeable about his products. We didn’t feel pressured by him which we hate and would have walked away if that had been the case. He was helpful and patient and we had trust and confidence in him.
23 March 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi David
Thank you so much for taking the time to share your experience.
We’re delighted to hear that David provided the helpful, knowledgeable and patient service you deserved while choosing your new G Plan sofas.
We completely understand how important such a significant purchase is, and it’s great to know you felt comfortable and never pressured during your visits.
David will be thrilled to hear your kind words.
Thank you again for choosing us — we hope you and your wife enjoy your new sofas for many years to come!
Kind Regards
The Sterling Home Team
Carpet order.
From ordering my carpet to fitting in my home the whole process was very smooth helped by dealing with Sterling staff who were all very helpful, professional and friendly.
25 February 2026
Reply from Sterling Home - Edinburgh
Hi Marion,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that your carpet order and fitting went smoothly, and that our team were helpful, professional and friendly throughout the process.
We truly appreciate your kind words as our colleagues work hard to provide the best possible service, and feedback like yours means a lot to us.
If there’s anything more we can help you with in the future, please don’t hesitate to get in touch.
Thank you again for choosing Sterling Home.
Kind Regards,
The Sterling Home Team
Problem, no problem
We have a problem with our furniture. The response from Sterling has been top notch. I am confident that all will be resolved.
19 January 2026
Reply from Sterling Home - Edinburgh
Hi
I’m really sorry to hear there’s been an issue with your furniture, but we are happy to hear that we have been responsive and supportive so far.
Please rest assured we’re closely monitoring the situation, and we’re confident everything will be fully resolved for you.
If you need anything else in the meantime please do get in touch and thank you for choosing us!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Good Afternoon David.
Thank you for your feedback.
We are pleased to hear your visit to Sterling Home Edinburgh was a successful one and you did not feel under pressure to purchase your bed, we will pass your comments on to Sanj.
Thank you for choosing Sterling Home.
Kind Regards
The Sterling Home Team
Arrived in timely manner
Arrived in timely manner. Men were polite & efficiently assembled bed. Bed very comfortable & of a good standard & quality
19 January 2026
Reply from Sterling Home - Edinburgh
Hello Linda,
Thank you so much for your feedback.
We’re delighted to hear that your delivery arrived on time and that our team were polite and efficient when assembling your bed. It’s great to know you’re happy with the comfort and quality of the product.
Thank you for choosing Sterling Home Edinburgh and we hope to see you again!!
Kind Regards
The Sterling Home Team
Excellent service.
Everyone very pleasant and respectful which is not always the case these days. Can't fault anything.
23 January 2026
Reply from Sterling Home - Edinburgh
Hi Wendy,
Thank you for the wonderful feedback!
We’re thrilled you had such a positive experience and found the team pleasant and respectful. We really appreciate you taking the time to share it!
Thank you for choosing Sterling Home Edinburgh and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Friendly staff who helped me find the…
Friendly staff who helped me find the right bed for my various gripes and ailments.
29 April 2025
Reply from Sterling Home - Edinburgh
Hi Alison
Thank you so much for your feedback.
We’re really glad to hear our team could help you find the right bed for your needs. If there’s anything else we can do to make things even more comfortable for you, just let us know—we’re always happy to help!
Kind Regards
The Sterling Home Team
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