Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and pur... See more
Company replied
Location
Switch location4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The assistance given by Clive in helping us choose our carpets war excellent.we were kept well informed all through the process and the first class experience of the carpet fitters from synergy carpet... See more
Company replied
Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... See more
Company replied
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well exp... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Homewares Shop
- Living room shop
- Mattress Shop
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, United Kingdom
- 0131 6570820
4.6
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Davie the salesman was very friendly
Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and purchasing it was made effortlessly simple , this was done at Sterling , Fort Kinnaird , Edinburgh .
Top man David 👍
19 September 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Michael,
Thank you for your fantastic feedback.
We’re delighted to hear that David provided such friendly, helpful and knowledgeable service while helping you choose your new dining table. It’s wonderful to know that the whole process, from selecting the perfect piece to completing your purchase, was made so simple and enjoyable.
We’ll be sure to pass your kind comments on to David and the team at Sterling Fort Kinnaird.
Thank you for choosing Sterling, and we hope you enjoy your new dining table for many years to come.
Kind Regards
The Sterling Home Team
The process of buying a couple of new…
The process of buying a couple of new sofas went fine.
Its the additional information that was poor.
We asked if Sterling took away our existing sofas and was told no but Sterling have a relationship with Clearabee - a link is on your website. We were told it would cost around £60. Clearabee told us it would be over £180
We told to give Clearabee our Sterling sales number and they would coordinate when to take away our current sofas when our new sofas are delivered. Clearabee told us that they dont do this. We have to select a specific day and then change it once Sterling give us a delivery date. Thats isnt my defination of a coordinated approach!
If your salemen are giving customers information about your relationship with Clearabee, at least have the good grace to give accurate information
5 September 2026
Reply from Sterling Home - Edinburgh
Hi Stuart,
Thank you for your feedback.
We are pleased to hear that the sofa purchase itself went smoothly, however we are very sorry for the frustration caused by the inaccurate information regarding the Clearabee service.
We understand your disappointment, particularly as the costs quoted and the delivery coordination process you were advised of did not match the information provided by Clearabee. We appreciate that this fell short of the service and clarity you should expect from us.
Please accept our apologies for the confusion caused. We have passed your comments to the relevant departments so that the information being provided to customers can be reviewed and clarified with our teams.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards
The Sterling Home Team
Really helpful sales man and rug…
Really helpful sales man and rug delivered ahead of time
5 September 2026
Reply from Sterling Home - Edinburgh
Hi Ruth
Thank you for your lovely feedback.
We're delighted to hear that our salesperson was so helpful and that your rug arrived ahead of schedule. We always strive to provide excellent service and a smooth delivery experience, so it's great to know we met your expectations.
We hope you enjoy your new rug, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
The assistance given by Clive in…
The assistance given by Clive in helping us choose our carpets war excellent.we were kept well informed all through the process and the first class experience of the carpet fitters from synergy carpets was excellent could not have had any better great workmanship forum both fitters who did the work and left every where spotless can recommm them too highly enough
1 August 2026
Reply from Sterling Home - Edinburgh
Hi Gordon
Thank you so much for your wonderful feedback.
We are delighted to hear that Clive was able to help you choose the right carpets and keep you informed throughout the process.
It's also great to know that you were impressed with the fitting service provided by our Synergy Carpets team. We take great pride in delivering high-quality workmanship and ensuring everything is left clean and tidy, so your kind comments will mean a lot to both fitters.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your recommendation and hope to see you again soon!
Kind Regards
The Sterling Home team
Gentleman that served us was very…
Gentleman that served us was very helpful and not pushy.
Lost a star due to high delivery charge even for short distance.
2 September 2026
Reply from Sterling Home - Edinburgh
Hi Jan
Thank you for your feedback.
We're delighted to hear that Sanjeev was helpful and provided a relaxed, no-pressure experience.
We appreciate your comments regarding the delivery charge and understand your concerns, particularly given the short distance involved.
Your feedback is valuable and will be taken into consideration as we review our services.
We hope to have the opportunity to serve you again in the future.
Kind Regards
The Sterling Home Team
We enjoyed a relaxed visit knowing what…
We enjoyed a relaxed visit knowing what we wanted to purchase-and having decided we were then looked after-with no pressure by one of the staff.
All details were discusded including who would put the chairs together-and they arrived early and as timed by the delivery company.
A very satisfactory experience.
29 August 2026
Reply from Sterling Home - Edinburgh
Good Morning Raymond,
Thank you for your kind review !
We're delighted to hear you had a relaxed, pressure-free shopping experience and that everything, from purchase to delivery, went smoothly.
We hope you enjoy your new chairs, and thank you for choosing Sterling Home.
Kind Regards,
The Sterling Home Team
Helpful staff
Great experience in store. The staff really helped me put together my bespoke chairs. They took time, showed me all the fabrics, colours and materials to make my chairs my own. Would highly recommend this store.
18 August 2026
Reply from Sterling Home - Edinburgh
Hi Danielle,
Thank you for your fantastic feedback.
We're delighted to hear that our team took the time to help you design your bespoke chairs and guide you through the range of fabrics, colours, and materials available. Creating furniture that perfectly suits your style is important to us, and we're pleased you enjoyed the experience.
Thank you for your recommendation, and we look forward to welcoming you back to the store again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Susan
Thank you for your wonderful review.
We’re delighted to hear that you received excellent service from the beginning to the end of your shopping experience.
Providing a smooth and positive experience for our customers is always our aim, so it’s fantastic to know we achieved that for you.
We truly appreciate your feedback and your support, and we hope to welcome you back to Sterling Home again in the future.
Kind Regards
The Sterling Home Team
Staff were great really knowledgeable…
Staff were great really knowledgeable and helpful getting me the right sofa
2 August 2026
Reply from Sterling Home - Edinburgh
Hi Carol,
Thank you for your lovely review!
We're delighted to hear that our Edinburgh team was able to use their knowledge and expertise to help you find the right sofa for your home.
Providing helpful, informed advice is something we take great pride in, so it's wonderful to know your experience reflected that.
We appreciate your support and hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Monika,
Thank you for your wonderful feedback.
We’re delighted to hear that our team made your experience such a positive one. It’s great to know that Sanj’s experience, helpfulness, and friendly approach made you feel comfortable throughout your visit.
We’ll be sure to pass your kind comments on to Sanj and the rest of the team. Thank you for choosing us, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
4 star only at present as still to…
4 star only at present as still to receive delivery of suite around 12 weeks but pleasant experience able to look around without being bombarded with staff great choice and colours available x bonus able to take the dog x🐾
18 July 2026
Reply from Sterling Home - Edinburgh
Hi Jeanette
Thank you for your review and for choosing us for your new suite.
We're delighted to hear that you enjoyed your visit and appreciated the relaxed shopping experience. We believe customers should be able to browse comfortably, so it's great to know that approach worked well for you.
We're also pleased you found plenty of choice in styles and colours and that your four-legged companion was welcome too!
We understand that waiting for a made-to-order suite can feel like a long time, and we appreciate your patience while your order is being prepared. We're confident it will be worth the wait and hope you'll be delighted with your new furniture when it arrives.
Thank you again for your feedback, and we look forward to delivering your suite soon.
Kind Regards
The Sterling Home Team
Exceptional product knowledge and genuine customer care
Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine customer care is second to none, ultimately the reason I walked away a very happy paying customer. Thanks again gents.
27 July 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Mr Gibson,
Thank you for your fantastic feedback.
We're delighted to hear that Angus and David provided such exceptional service during your visit to our Sterling Home Edinburgh . It's wonderful to know that their product knowledge, professionalism, and genuine care helped make your experience such a positive one and gave you the confidence to make your purchase.
We'll be sure to pass your kind comments on to both Angus and David—they'll be thrilled to receive your recognition.
Thank you for choosing Sterling Home Edinburgh and we hope to see you again.
Kind Regards
The Sterling Home Team
Impressive service from knowledgeable staff.
Great service from friendly and knowledgeable staff, plus Suzanne, Chloe and Dave stayed after closing time to finalise a complex set of purchases. Very impressed.
19 July 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Ian,
Thank you for your fantastic feedback.
We're delighted to hear that you received such great service from our team. It's especially wonderful to hear that Suzanne, Chloe, and Dave went the extra mile by staying behind after closing time to help finalise your purchases. Their dedication and commitment to providing exceptional customer service are truly appreciated.
Thank you for choosing Sterling Home Edinburgh. We’ll be sure to pass your kind comments on to the team.
Kind Regards
The Sterling Home Team
Nice flooring…
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding.
We initially chose flooring which when it arrived had an overall green look. We wanted a replacement which was eventually upheld but had to pay
extra for returning the flooring £500 which
still seems ridiculous. The fitter Stevie was great.
1 June 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Carole
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with your kitchen flooring overall and that both Clive and Stevie made such a positive impression. We’ll be sure to pass on your kind comments to them.
We’re sorry to hear about your experience with the initial flooring choice and understand how disappointing it must have been when it didn’t meet expectations. While we’re glad we were able to agree on a replacement albeit with unavoidable additional charges.
Thank you again for your comments and of course for shopping with us.
Kind Regards
The Sterling Home Team
The boys were punctual
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.
15 June 2026
Reply from Sterling Home - Edinburgh
Hi Susan,
Thank you so much for your lovely feedback.
We delighted to hear the team were punctual, efficient, and took the time to tidy up afterwards. It’s especially great to know they went the extra mile by helping move your furniture —we will be sure to pass your kind comments on to them.
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Absolute incompetence and disregard for their customer
We bought flooring from Sterling about a year ago. They came to inspect the floor prior to fitting, they fitted the subfloor after lifting the existing carpet and they recommended then fitted a vinyl tile. This cost over £6,000. We believed they were a company we could trust. In the past year the floor has cracked, separated in places, chipped and generally been a nightmare. Their fitters think the whole thing needs replaced. I’ve exchanged in excess of 100 emails and yet I still can’t get a full refund. I’m worn out, have an elderly relative here and really just want this to end so I can start again with a company who can do the job properly. This has been an endless nightmare and, while they seem to offer solutions, it’s never what suits the customer, who is the one who has suffered from their absolute incompetence so, if you don’t want to live a life of regret, do not go near Sterling. Beyond exhausted. I can’t see a place to attach photos so that’s a shame but think cracks, splits, poor finishes, raised section…
I’ll keep you posted but, still heard nothing! Clearly their customers are irrelevant! Just really low. It grinds you down. I’m assuming that’s their intention. They’re a giant company with all the power. The customer is a minion. Powerless. ☹️
12 June 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Good morning, Rona,
Thank you for your feedback.
We are very sorry to hear about your experience – this is clearly not the standard we expect, and we understand how frustrating this has been for you.
Please be assured this has been escalated, and our Customer Service Manager will be in contact with you to discuss this further and work towards a resolution.
Kind regards
The Sterling Home Team
Great shop
A wide selection of goods from potato peeler to sofas. Tge assistants are all very helpful and friendly.
10 May 2026
Reply from Sterling Home - Edinburgh
Hi Margaret,
Thank you for your feedback!
We’re delighted you enjoyed the wide range of products we offer, from everyday essentials to larger items like sofas. It’s also great to hear our team were helpful and friendly – we’ll be sure to share your kind comments with them. We hope to see you again soon!
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Friendly and efficient not too pushy…
Friendly and efficient not too pushy alloweed us time to choose our suite
24 March 2026
Reply from Sterling Home - Edinburgh
Thank you for your lovely feedback.
We’re really pleased to hear you found our team friendly and efficient, and that you felt comfortable taking the time you needed to choose your suite.
We hope you enjoy it for many years to come.
Kind Regards
The Sterling home Team
Purchase made easy
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well explaining all we needed to make the right choice. Decision made he and store manager Susan completed the sale and we look forward to delivery of our beautiful Danetti sofa in a matter of days
Linda East Lothian
25 April 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Linda,
Thank you so much for your lovely feedback and for choosing us once again.
We’re delighted to hear that we were your first port of call and that David was able to look after you so well, helping you make the right choice. We’ll be sure to pass on your kind words to our sales team and manager.
We hope you thoroughly enjoy your beautiful new sofa and we look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Edinburgh .
Kind Regards
The Sterling Home Team
Excellent Flooring fitting
Clive at the Edinburgh was super helpful. Price was very competitive and cheaper than Tapi. The overall job was very good the fitters were respectful and did a really good job. We are extremely happy and would buy flooring again from Sterling
1 April 2026
Unprompted review
Reply from Sterling Home - Edinburgh
Hi Barbara,
Thank you very much for taking the time to leave such lovely feedback.
We’re delighted to hear that Clive was so helpful and that you found our pricing competitive. It’s also great to know the fitters made a positive impression and delivered a high‑quality job. We’re extremely grateful for your recommendation and look forward to helping you again in the future. Enjoy your new flooring!
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.