Sterling Home - Glasgow Reviews 

254
TrustScore 4.5 out of 5

4.6

2129 London Road, G32 8XQ Glasgow, Scotland, GB


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Rated 5 out of 5 stars

Very happy with my new sofas. All staff I dealt with were helpful and friendly from sales point to delivery. Furniture was ready earlier than expected however it was no problem to store it until I wa... See more

Company replied

Rated 5 out of 5 stars

The delivery men were fast and efficient. They brought in the two sofas, positioned them where I wanted then removed all the packaging and took it away with them. The sofas themselves are sturdy, well... See more

Company replied

Rated 5 out of 5 stars

Denise was incredibly kind, patient, and helpful throughout the whole process. She took the time to understand exactly what we were looking for and guided us through all the options to help us find th... See more

Company replied

Rated 4 out of 5 stars

I bought the perfect mattress for me. I was given great advice from Karen who helped me choose my mattress and she gave me lots of time to make my purchasing decision. I bought during the sale so got... See more

Company replied


Company details

  1. #161 of 399 best companies in Home Furniture Shop
  2. #89 of 227 best companies in Bedroom furniture shop
  3. #27 of 85 best companies in Flooring Shop
  4. #110 of 237 best companies in Homewares Shop
  5. #50 of 113 best companies in Living room shop
  6. #36 of 86 best companies in Mattress Shop

Written by the company

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Contact info

  • 2129 London Road, G32 8XQ, Glasgow, Scotland, United Kingdom

  • 0141 7641144

4.6

Excellent

TrustScore 4.5 out of 5

254 reviews

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4.6

All reviews

(254)

1,145 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with my new sofas

Very happy with my new sofas. All staff I dealt with were helpful and friendly from sales point to delivery. Furniture was ready earlier than expected however it was no problem to store it until I was ready for delivery.
Delivered at stated time and delivery team took care in the property.

9 July 2026
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Dear Ms Mcleod

Thank you for your fantastic review.

We're delighted to hear you're so pleased with your new sofas and that you found our team helpful and friendly throughout the entire process.

We're also pleased that our delivery team took care in your home and provided a positive experience.

Thank you for choosing us. We hope you enjoy your new sofas for many years to come!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Hi Pauline,

Thank you for your feedback.

We're delighted to hear that you found our staff friendly and welcoming. Providing excellent customer service is very important to us, and it's wonderful to know your experience reflected that.

We appreciate your support and look forward to seeing you again soon.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Staff let you relax and look

Staff let you relax and look. When i was ready they were super helpful

5 July 2026
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Reply from Sterling Home - Glasgow

Hi Carole,

Thank you for your lovely feedback.

We're delighted to hear you felt comfortable browsing at your own pace and that our team was there to help when you were ready.

We appreciate your kind words and look forward to welcoming you back again soon. 😊

Thank you for choosing Sterling Home.

Kind Regards

The Sterling Home Team

Rated 4 out of 5 stars

The assistant was very helpful never…

The assistant was very helpful never rushed or Applied any pressure certainly offered a range of alternative display goods

17 June 2026
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Reply from Sterling Home - Glasgow

Hi Alan

Thank you so much for your kind feedback.

We’re delighted to hear that our assistant made you feel comfortable and well-supported throughout your visit. Providing helpful guidance without pressure and offering a wide range of options is something we always strive for, so it’s great to know we got it right.

We truly appreciate your comments and hope to welcome you back again soon.

Kind Regards
The Sterling Home Team

Rated 4 out of 5 stars

Love the items I bought from here

Love the items I bought from here, staff very helpful and kept up to date about progress of purchase, delivery and installation first class, highly recommended.

21 January 2026
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Reply from Sterling Home - Glasgow

Thank you so much for your lovely feedback!

We’re delighted to hear that you’re happy with your purchase and that our team was able to support you throughout the process.

Keeping our customers informed and delivering a smooth experience from order through to installation is something we take great pride in.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Excellent quality of bedroom furniture

Excellent quality of bedroom furniture.
Instore staff was great from start to finish.
Was advised that delivery would be approximately 6 weeks, I was kept informed .
Delivery to the 2nd floor flat not issues.

2 May 2026
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Reply from Sterling Home - Glasgow

Hi Mark,

Thank you for your kind feedback!

We’re delighted to hear you’re so pleased with the quality of your bedroom furniture and that our in-store team supported you throughout. It’s great to know communication met expectations and delivery to your 2nd floor flat went smoothly. Enjoy your new furniture!

Thank you for choosing Sterling Home Glasgow.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Good experience

The delivery men were fast and efficient. They brought in the two sofas, positioned them where I wanted then removed all the packaging and took it away with them. The sofas themselves are sturdy, well built and the material is of good quality. The accent cushions didn’t remain fluffy for long and have flattened but they are in constant use.

28 July 2025
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Reply from Sterling Home - Glasgow

Hi Marianne,

Thank you for your kind feedback.

We’re delighted to hear that our delivery team provided a fast and efficient service, ensuring everything was set up perfectly and leaving your home tidy.

It’s also wonderful to know you’re pleased with the quality and build of your sofas. We appreciate your comments regarding the accent cushions—these can soften with regular use, these should plump up but if you have any concerns please contact our Customer Service Department..

Thank you again for choosing Sterling Home Glasgow, and we hope you continue to enjoy your sofas.

Kind Regards

The Sterling Home Team

Rated 4 out of 5 stars

I bought the perfect mattress for me

I bought the perfect mattress for me. I was given great advice from Karen who helped me choose my mattress and she gave me lots of time to make my purchasing decision. I bought during the sale so got a good deal and was able to get interest free credit for a year making it more affordable.

24 May 2026
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Reply from Sterling Home - Glasgow

Hi Andrea,

Thank you for your kind feedback!

We’re delighted to hear you found the perfect mattress and that Karen was able to support you with such helpful advice and give you the time you needed to decide. It’s great to know you were also able to take advantage of our sale and interest-free credit.

We’ll be sure to pass your lovely comments on to Karen—she’ll be thrilled to hear them. Wishing you many comfortable nights ahead!

Thank you for choosing Sterling Home Glasgow.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

The service salesmen were very good any…

The service salesmen were very good any questions I asked they could answer.

23 May 2026
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Reply from Sterling Home - Glasgow

Hi Sandra,

Thank you for your kind feedback.

We’re delighted to hear our sales team were able to answer all your questions and provide such a positive experience. We’ll be sure to pass your comments on to them—they’ll be really pleased to know they made a difference.

Thank you for choosing Sterling Home Glasgow and we hope to see you again soon.

Kind Regards

The Sterling Home Team

Rated 1 out of 5 stars

I didn’t get the bed I ordered although…

I didn’t get the bed I ordered although shop say I did. When I questioned it I was told I had to “bed it in”. I’ve never heard anything like this in my time of buying a mattress. Wouldn’t change it as it was unwrapped(not by me) as a health issue. Left with an £800 mattress that does not met my requirements. Won’t be using Sterling ever again.

22 April 2026
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Reply from Sterling Home - Glasgow

Good Morning,

Thank you for your feedback.

Please be assured that your feedback has now been escalated, and a member of our Customer Support team will be in contact with you by the end of this week.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

The man that we ordered the sofa and…

The man that we ordered the sofa and chair from did not pressure us at all and just left us to look and view the samples, which was great and then we approached him to order the furniture. The man was great and it was a pleasure to shop there.

2 May 2026
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Reply from Sterling Home - Glasgow

Hi Sarah,

Thank you for your kind feedback.

We’re delighted to hear you had such a relaxed and enjoyable shopping experience, and that our colleague Jamie, gave you the space to browse comfortably. It’s great to know they made such a positive impression— we’ll be sure to pass on your comments. We hope you love your new furniture!

Thank you for choosing Sterling Home Glasgow.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Carpet and Customer Service

I recently ordered a carpet from Sterling. The customer service from Lauren was great, she was so friendly and has a wealth of knowledge on carpets - I asked lots of questions and really appreciated her knowledge and advice. Carpet fitters were great - I had to have a join and you can't even see it, so great job done. Really pleased with my new carpet and customer service from Sterling :-)

18 May 2026
Unprompted review
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Reply from Sterling Home - Glasgow

Hi Fiona

Thank you so much for your fantastic review!

We’re delighted to hear how pleased you are with your new carpet and the overall service you received. Lauren will be especially thrilled to know her knowledge and friendly approach made such a positive difference to your experience, we’ll be sure to pass on your kind words.

It’s also great to hear that the fitting team did such an excellent job, especially with the join, attention to detail like that really matters to us.

Thank you again for choosing Sterling and for taking the time to share your feedback. We hope you enjoy your new carpet for many years to come!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Love the service

26 May 2026
Unprompted review
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Hi Ola

Thank you so much for your kind words!

You are very welcome, please come back soon

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Called at Glasgow store

Called at Glasgow store, was met by Sam Sinnamon who who went out of his way to help me on my request, even for a little order, made to feel very comfortable by his actions and knowledge, he is a great credit to the company.

17 May 2026
Unprompted review
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Thank you for taking the time to share your feedback.

We’re delighted to hear about your experience in our Sterling Home Glasgow and that Sam provided such excellent service. It’s great to know he made you feel comfortable and went above and beyond to assist, regardless of the size of your order.

We’ll be sure to pass your kind comments on to Sam – he will be pleased to hear them.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Recently bought a new suite etc

Recently bought a new suite, tables, lights, picture etc. The staff, Jamie and Billy were very helpful. Our new picture got damaged and the store replaced it which was very much appreciated.

Would recommend using this Sterling store.

1 May 2026
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Hi Ian,

Thank you for your lovely feedback.

We’re delighted to hear you’re enjoying your new purchases and that Jamie and Billy provided such helpful service. We’re also pleased we could quickly resolve the issue with your picture for you.

Your recommendation means a great deal to us—thank you for shopping with Sterling Home Glasgow.

Kind Regards

The Sterling Home Team

Rated 3 out of 5 stars

Staff very nice and helpful,however I…

Staff very nice and helpful,however I have asked on 2 separate occasions for a material sample of my ordered suite,once on the day of ordering and again 4 weeks later. I also used the search ordering direct service from Ercol and have still not received a sample. Overall I have made 3 requests 2 via Sterling's and one direct to Ercol.
I would like a sample of material to enable me to continue shopping for matching accessories.

1 April 2026
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Reply from Sterling Home - Glasgow

Hi Ms McCulloch,

Thank you for your feedback.

We’re very pleased to hear that you found our team friendly and helpful, however we’re sorry for the frustration caused by the delay in receiving your fabric sample.

We completely understand how important this is, to match your accessories. We’ll ensure this is followed up promptly with Marion, so the correct material sample can be provided as soon as possible.

Thank you for bringing this to our attention and for your patience.

Kind regards

The Sterling Home Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, excellent customer service, held the item till we were able to collect

24 April 2026
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Hi Oliver,

Thank you for your lovely feedback.

We’re delighted to hear that our team was helpful and provided excellent customer service, and that we could accommodate holding your item until collection. We really appreciate you taking the time to share your experience.

Thank you for choosing Sterling Home Glasgow.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

We purchased our sofas at your…

We purchased our sofas at your Tollcross branch. Sam who served us was friendly, helpful and efficient.

29 March 2026
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Reply from Sterling Home - Glasgow

Hi Hazel

Thank you for taking the time to share your experience.

We’re delighted to hear that you were pleased with your visit to our Tollcross branch and that Sam provided friendly, helpful, and efficient service. We’ll be sure to pass on your kind words to him.

Enjoy your new sofas, and we hope to welcome you back again soon!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars
Sterling Home - Glasgow logo

Reply from Sterling Home - Glasgow

Hi Michelle,

Thank you so much for taking the time to share your feedback with us.

We’re delighted to hear that you found our staff pleasant, friendly, and helpful. Our team works hard to provide a positive experience for every customer, and it’s wonderful to know this came through.

Thank you for choosing Sterling Home Glasgow.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Mary was amazing

Mary was amazing so helpful and knowledgeable. She made the experience for my friend and I really enjoyable.

25 March 2026
Unprompted review
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Reply from Sterling Home - Glasgow

Hi Irene

Thank you so much for your lovely feedback!

We’re delighted to hear that Mary made your visit enjoyable and that you and your friend felt so well supported. We’ll be sure to pass your kind words on to her, they will mean a lot.

We hope to welcome you both back again soon!

Kind Regards
The Sterling Home Team

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