I can't say enough good things about this mattress system. Every major mattress company should make beds like this! These beds are beautifully made, very comfortable, and over the long haul, le... See more
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Review summary
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Reviews shaping this summary
We have been using Sterling waterbed plain "bladders" for years. After five years, under pro-rata warranty, the bladder leaked, and two replacements in a row leaked. We went to the physical factory... See more
I received a call before it was shipped to verify that we wanted a California king as opposed to a regular king size mattress. I appreciate the fact that they took the extra step before the bed was sh... See more
Had a question prior to buying online which was answered promptly. After delivery had a couple of questions. Called the customer service number which was answered immediately. Was told the person to a... See more
Company details
Written by the company
Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration. We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products. Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned. We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision. If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try. Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works.
Contact info
7130 Fenwick Ln, 92683, Westminster, United States
- 888-281-2817
- Sales@sterlingsleep.com
- sterlingsleep.com
4.6
Excellent
57 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The sales person was awesome
The sales person was awesome, he called to make sure we had a hard rail bed and to make sure we had the right mattress.
29 April 2026
order was fill and shipped fast ty
28 April 2026
Sterling called to confirm the size and…
Sterling called to confirm the size and corrected the wrong item I ordered and promptly shipped. The new mattress is HEAVENLY 😊
20 April 2026
Top tier products and service
Exactly what we needed to move our soft side waterbed to the top tier of comfort. Great customer service before ordering to make sure we received exactly what we needed.
27 March 2026
New mattress is the most comfortable…
New mattress is the most comfortable I've ever had. Thanks
23 March 2026
Bladder replacement for soft side water mattress.
went on the web site, look for what I need and ordered, and was given a discount. Order came and it was even better than I anticiapated.
17 February 2026
Worked with me to resolve an issue with great outcome
Had an issue with zip on top cover to the mattress. Worked with me to resolve it in an extremely fair manner despite it was out of warrantry.
As far as I am concerned this is simply the best mattress money can buy. Because of its modular design it can literally last a lifetime and adjust to your needs through the years. All parts are replaceable so you never have to buy a new mattress. It is also makes it adaptable to firmness and feel. Additionally, due to its upper compartment, if you what a different topper, which I do not, so long as it is not thicker than 3 inches, you can use anyone that fits your needs. It is also extremely well made. Given, other than the shell, it is all syntheticfoam, bugs are never an issue. and the top cover options can either be zipped off, put in the washer or dry cleaned.
17 February 2026
The Sterling Sleep Systems team is #1
The Sterling Sleep Systems team is our favorite! When a company stands behind its product, quality and service they are #1 in my book.
5 January 2026
Can always get what I need
10 December 2025
Getting my new mattresses was an exceptional experience with Sterling.
Everyone at Sterling was so helpful getting me new twin waterbed mattresses. They arrived in a few days. The previous mattress, I had from Sterling lasted 20 years. It was time for new ones. I highly recommend Sterling.
9 January 2026
Excellent Service
We needed new bladders and a liner. The guys shipped it out that day. It arrived the day after New Year's ! Very responsive. Excellent quality. Our Stirling bed will probably last another 20 years.
31 December 2025
Excellent products and service
Excellent products and service. Anton was great and made sure to take care of me as a customer and made me feel valued to buy two new waterbeds. I replaced the last set of waterbeds, one for me and one for my mom. We had them for 10 years. The waterbeds are great and we love them. Thanks for everything and we plan to buy again in the future.
20 November 2025
Very satisfied a misunderstanding
Very satisfied a misunderstanding.
Was corrected all good
10 November 2025
Solid, customer and product-quality oriented company
Website had what we wanted-even though we originally bought the bed 24yrs ago!
The skirt we bought (that zips to the topper) fit perfectly.
We were even called and emailed to confirm that the product ordered was the part needed just in case I ordered the wrong part.
Shows they are a very solid, lasting company that cares about its customers and stands behind their product.
Very pleased.
4 November 2025
ALWAYS pleased
You at Sterling are ALWAYS easy to deal with !
I am always pleased with the product and quick delivery. Thank you !
3 December 2025
Great communication and very…
Great communication and very knowledgeable.
23 November 2025
Unprompted review
Great guidance and amazing product
18 November 2025
they took care of my needs and sold me…
they took care of my needs and sold me what i needed to replace everything
I lost in the move
17 November 2025
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