Steve Madden Europe Reviews 

In total i am happy for the Service and delivery

Quick delivery, excellent sneakers! Loved the discount code of course ;-)

Fast delivery. Good quality and cool design. My daughter loves the boots.

I never got my order. They send them retour before I got them. Then I asked for a new code for the 20% discount I ordered them. That was not possible. So I did not ordered again.

I ordered my shoes and instead of my house number they wrote my postcode. So the address didn’t exist.
My shoes went returned to the warehouse.
But ilia had to send 3 emails before I got my money returned.
It took 3 weeks.
I was planning to order them again by having my money back on my account but after all I won’t because it took to much effort. After talking about my experience with Steve Madden, my friend showed her shoes which were completely broken after one mom of wearing them.

The customer service was very helpful! Thanks guys! You made my day by returning all of the money, because my sneakers broke down after only 1 year. What a great service! I ordered new shoes (other model) and now these are my new favorite ones! Can’t thank you enough!

Still no delivery for an order made 3 weeks ago and no information from the Customer Service.

It's a pleasure to order from the site. I also wrote an email ant the answer was very quick. Thanks! The delivery was also very fast.
Best wishes from Bulgaria!

Great quick delivery unfortunately trainers were to big so returned got a smaller size that was perfect, and money back in account very quickly.
Very happy to shop again

The shoes were quote ok but only in daylight I realized that they had different shades, one was light and one was darker…

These sneakers have been a dream of mine for a long time. They are very comfortable and soft. I've been wearing them for two weeks now. I love it.

To pay over 10€ for return, will keep me from ordering online again!
Else all was fine!

Amazing shoes, and very fast delivery.

I’ve purchased 2 pairs of shoes, one of the boxes had the wrong shoes inside. When contacted customer service the response was, nothing we can do just please return it to us ( and on top of this I need to pay the return 11Eur)!!
After a back and forth chain of email I was offered 10% off in the next purchase, that in no way helped with my issue!! very very poor customer service and lack of organization. Sending the wrong pair of shoes only shows poor stock management and shocking return policy !

First of all, I want to say that I really love Steve Madden shoes, and 80% of my footwear is from this brand. Unfortunately, my latest sandals (Bonkers Sandal) only lasted 4 days before the sole cracked. At the shoe repair shop, they said that only glue could help. They were glued, but it only lasted for 2 days before the sole cracked again. Unfortunately, it became impossible to wear them. The sandals were purchased in January, I started wearing them in May, and the sole cracked in May. Therefore, a return was not possible. It's sad because these sandals looked really pretty and I got a lot of compliments. Delivery and other stuff were fast and good.

I received a gift card from a friend and used it to order shoes in early July. I completed the checkout process, and the money was deducted from my gift card, but I never received an order confirmation. To date, I haven’t received the package, and the money is gone. I had brief contact with customer service, but they have been ignoring my emails ever since. This is not what I expected from such a well-known brand. I won’t be ordering from them again, and as an influencer with 2M+ followers, I will make sure to share this experience widely. :-)

The sizing is awful as well as the returning. I spent 99€ on shoes that don't fit and never got them back. Costumer service is almost non-existent.

No indication of size in the description, hence bag came double the size I was expecting it to be.
Naturally I didn’t return it, because the return would cost 10.50€ plus the 3.95 I already paid for shipping, meaning +25% on the actual cost of the bag.
I mean be for real.

Well the copying of designs seem to take no end for this brand.