Steve Madden Europe Reviews 1,385

The return period is too short. Especially during the busy December festivities.

Most shops have a 30 day return period and not 14.

Quick delivery no problems good quality nice products. I love my shiney shoes

Shoes of poor quality, service is very complicated

It says 14 days return window but actually can’t be returned! Sent me defective shoes and I need to pay €100 to return charges!!! Very bad experience!!!!!!

Would not recommend

I ordered a pair of Steve Madden boots in Portugal advertised with fur lining, but received a different pair without it. Getting in touch was a nightmare—it took days and multiple emails and calls. I’ve now returned the boots, but it’s been over 10 days with confusing updates about my refund, and once again they’re impossible to reach. Very frustrating experience.

Could not return my shoes that I order online in the store. Bought the same shoes but in a different size and had to pay €10 return costs.

Nice and good delivery! The heels are amazing. Love the collor and the leather.

I didn't receive adequate customer support! My parcel arrived later than expected and officially remarked, so when I wanted to return the boots which do not fit me as they are cut way too small (!) the return time was, of course, already over, as the date was wrong. When I tried to reach out for help, nobody understood my problem. So I would really be glad if somebody could send me the return ticket I wasn't able to get!

Service rapide et article conforme à la description. Je recommande fortement.

Returned my order (label received from Steve Madden) my package got lost and now Customer service won’t help me to find my package or refund.

Easy to filter website. Quick delivery. Of course lovely products. Thanks!

The description is wrong. The item fabricated from synthetic and not from daim. I paid delivery fees and to return the product with the wrong description I have to pay again return fees of 15 euros ?

Received the wrong color boots. When contacted the customer service, they didn’t exactly cooperate and weren’t really interested and helpful. Their advice.. order the boots again online because they are not sending the correct ones. They are also not paying for return costs even though it’s their own mistake (that I have to pay for) so watch out buying from them. I deleted my account and will not buy from them again. Very disappointing Steve Madden!

Never buy anything from Steve Madden Netherlands!!!! They don’t take any responsibility for returns when they send wrong order and wrong return labels. I have sent them 20 mails over 2.5 weeks without any refund or help. Will never buy Steve Madden beand again!

If I could give zero stars, I would. Steve Madden’s service is absolutely below any acceptable standard. They proudly claim to offer a 6-month warranty, yet legally you are entitled to more than that when a company sells poor-quality products. And poor quality is exactly what they delivered.

We bought shoes for €150 that literally fell apart after being worn three times. Three. After contacting customer service, their response was essentially: “Too bad, your 6 months are over, no warranty.” No responsibility, no solution, no goodwill. Just a cold shrug, as if it’s completely normal that expensive shoes belong in the trash after barely any use.

This company does not care about its customers. They care about money—nothing more. They sell low-quality products at premium prices, and when something goes wrong, they simply hide behind their minimal warranty and let you deal with the consequences.

Do yourself a favor and stay far away from Steve Madden. Think twice—no, think three times—before spending a single euro here. Because if their products fail (and based on our experience, they will), you’re on your own.

Avoid this company at all costs

The sizing got you mistaken even when you follow the advices. And then, to return itbis another thing. Disappointed.

The fitting is way off your size 9 fits like a size 5 that's really bad especially for the price not everyone has small feet please do better it's 2025 !