Stevenson Skip Hire Reviews 

305
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the helpful, friendly, and efficient drivers and staff, highlighting a generally positive service experience. People often found the skip delivery and collection timely, appreciating early arrivals and an easy online booking process. Several consumers also noted competitive and reasonable pricing. However, some customers also noted significant issues with delivery, including skips not arriving on the scheduled day or not being delivered at all, leading to project delays. A few other people also felt there were problems with unexpected additional charges, incorrect online pricing, or orders not being found after payment, alongside reports of poor communication.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Service

Consumers find service to be positive, with many reviewers praising the ease of online booking and the... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the online ordering process easy and... See more

Staff

Customers consistently note positive experiences with staff, particularly praising the delivery drivers for... See more

Price

People report ambiguous experiences with price, with many customers finding the prices to be good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy enough to use but once booked I don’t get a confirmation that the booking was successful. Had to phone to confirm it. On the day of the booking the skip arrived just before 4pm, so almost... See more

Rated 4 out of 5 stars

Didn’t get confirmation email but when I called to ask they said it was coming without me giving any details of who I was or where I lived! Skip delivered at around 2:45pm the grass verge was ruined b... See more

Rated 4 out of 5 stars

Skip arrived on the day it was supposed to and collected on correct day. Only downside was the phone number provided links through to parent company and if ordered online have to be transferred to th... See more

Rated 4 out of 5 stars

The service was easy to book on line, although making an amendment was not so straightforward and required a phone call. Customer service on the phone was very good and dealt with the amendment qu... See more


Company details

Information provided by various external sources

Stevenson Skip hire offer a fairly priced and reliable service and have been doing so for years! We've got a great history of quality reviews! We offer skip sizes from 2 yards all the way up to 40 yards, for either commercial or domestic customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

305 reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(305)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible booked skip was then emailed…

Terrible booked skip was then emailed to say the price on website was wrong and needed to pay more if I wanted the skip was also not available on day I booked was offered a refund which I still haven’t received over a week later and they are ignoring my emails

4 April 2025
Rated 1 out of 5 stars

Very disappointed

Very disappointed. My skip never turned up. When I chased, I was advised I would receive a call back. 3 days later and 3 additional calls. I got a call. They advised they emailed advising the cost on the website I paid was incorrect, and that they emailed me regarding this. On checking no email was sent. They advised they presumed I didn't want the skip. But never called or refunded my money. When I questioned this, they avoided the question and never apologised. So was than advised if I wanted the skip they wanted more money. But couldn't delivery the skip until another 4 days later. I refused and asked for a refund at this stage. Still no apology and they seemed not to care either way. Very poor very poor indeed

28 March 2025
Rated 1 out of 5 stars

Avoid

Can’t get hold of anyone. Skip was due 2 days after order. No skip. After finally get hold of someone order not even on system. They are being sold. Advise don’t touch until sale finished as I just want my money back now but can’t speak to anyone and they don’t answer emails.

31 March 2025
Rated 1 out of 5 stars

Poor experience - wrong price quoted/paid

Skip Hire Order No, #7231
Quoted £207 for a 4 yard skip - took payment then contacted us saying that there was a mistake on the website and they needed £33 + vat extra or they cant fulfill the order.

Wasters in every sense!

31 March 2025
Rated 1 out of 5 stars

I booked a skip on line paid the price…

I booked a skip on line paid the price shown on their website only to be told I need to pay more as the website price is wrong. Trying to contact them was almost impossible as they do not pick up the phone. And do not reply to emails I wouldn't recommend stevensons skip hire.

26 March 2025
Rated 1 out of 5 stars

No customer service

On the day of the skip we called to find out what time the skip was being delivered. I had a call to say that they had looked on ‘Google maps’ and said they couldn’t deliver as it was too tight and cars were parked there. On the day of delivery there were no parked cars and was easily accessible. Without asking a refund was already being processed

8 March 2025
Rated 1 out of 5 stars

WASTE OF TIME!!

WASTE OF TIME!!! Booked a skip 2 weeks in advance and paid in good faith. Had a confirmation email from Circle waste but unfortunately the skip didn't arrive, when I contacted them I was told I had to provide proof that the land I was having the skip on belong to me, however they hadn't asked me for this previously. Having now agreed on a new delivery date and provided the proof it still didn't arrive and when I phone they said that it had been cancelled due to some confusion and couldn't deliver it till the following week. I asked to talk to a manager and was told they were busy and would call me back 'IF' they have time. Absolute waste of space company. Still waiting for a refund.

10 March 2025

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