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Rated 3 out of 5 stars

Ordered 2 items, 1 yellow sweater and 1 lilac sweater received two different colour items. Although, when I rechecked the order confirmation, these colours were the ones stated, I am positively sure I... See more

Company replied

Rated 1 out of 5 stars

I am a Korean living in the US, so I used this site a lot. Because there are brands I used to buy when I was in Korea. At first, there was no problem because the delivery took about 2 weeks, but recen... See more

Company replied

Rated 5 out of 5 stars

All ready made 3 or 4 purchases. Good products, fast delivery, excellent communication with the staff members if there is problem. Just sad that there isn't gift or reward for fidelity 😁 Edit : My... See more

Company replied

Rated 5 out of 5 stars

Ordered from them a few times, always delivered the right things, good quality! delivery time can vary depending on the brand u buy from, as expected its coming from south korea so it wont be fast but... See more

Company replied

Company details

  1. Ladies' clothes shop

Written by the company

Authentic Korean Fashion, cosmetics and face masks shipping worldwide


Contact info

3.8

Great

TrustScore 4 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! They always respond to any inquiries and I've been buying from them for a few months now and never had any issues. Also fast shipping!

6 May 2021
Rated 5 out of 5 stars

Best customer service ever

Best customer service ever! I made my order and then the site went on sale. I reached out to their customer service and they said without any hesitations that they could refund me the price difference and I am so happy with my shopping experience. Their shipping is super fast too and does all things to help customers avoid unnecessary custom/duty fees. I will continuously purchase from them

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, all items are of high quality and match to descriptions posted on the website.

12 April 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review ❤️❤️❤️

Rated 4 out of 5 stars

Reliable but some brands are too pricy quaility is not bad and always intrend

It is hard to change the currency on the mobile application so i have to stick with the website instead if usuing through the application on the phone.
The product is nice but sometime the size is not right compare to the photo on the website.

9 April 2021
Sthsweet logo

Reply from Sthsweet

Hello and thank you for your feedback! Unfortunately our app does not support multi-currency yet but we are looking into it. If you find a size difference between the products you receive and the size chart on the website, please let us know so we can check whether you received a defective product or if we should correct the size information. Please note that we show the size measurements as provided by the brands. We appreciate your support, have a sweet day ❤️

Rated 5 out of 5 stars

Good first experience with sthsweet !

Ordered one Chuu (brand) dress from Sthsweet on the 5th of March, and received it on the 15th of March. I live in Switzerland and that is one of the quickest deliveries from Korea I have gotten so I am happy with my purchase. I will probably order from this website again !

9 April 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review! We hope to see you again soon on sthsweet.com )

Rated 5 out of 5 stars

The products are of high quality and…

The products are of high quality and correct size, thank you for that!

2 April 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your feedback! We are so happy to count you as our first customer from Azerbaijan 😍We will keep doing our best to bring you high quality K-Fashion and K-beauty
Have a sweet day!

Rated 1 out of 5 stars

Never buy from this website again!!!

Never buy from this website again!!!
-Terrible company with super long delivery time: they didn't state on their website but in addition to the shipping time, the processing time takes 12 business days which is ridiculous. Meaning it would take a month to receive the order. I placed 2 orders with 10 items, a few days later I emailed them they said they are an inventory-free company so it would take 12 business days to process the orders. One month later only received 7 items. 3 are still not shipped yet.
- The quality is very low, I'm very disappointed. The clothes have such low quality and the lipstick is super dry. The driest lipstick I have ever tried!!!
- Despite the low quality, the prices are quite high and all are in USD. All in all, it's not worth it.

20 March 2021
Unprompted review
Sthsweet logo

Reply from Sthsweet

At Somethin' Sweet, to guarantee you the best price we usually work with a zero inventory system. It means that we do not hold the stock of all the items available on the website and we order them directly from the brands. This way we can offer you a wide range of Korean brands without charging you for the storage fees!

The limit of this method is that sometimes we are notified by the supplier that the item is out of stock after you placed your order. When this happen, we immediately cancel the item and refund you the full amount of the product.

Please note that we do not hide that we need 1-12 business days to prepare an order, this is displayed on every single product page and the customer info/ shipping info pages. It is also shown to you on your order page and on your order confirmation page. This process time is very normal for Korean Fashion so our customers are aware that we do not deliver as fast as bigger fast-fashion websites that pile up their stock.
Unfortunately we will not change this business model at the moment and we will continue to offer the best prices to our customers while also making their favorite Korean fashion brands available before anyone else :)

We're sorry to see you go and thank you for shopping with us!
Have a sweet day

Rated 5 out of 5 stars

Reliable and quick

My orders always arrive quickly and in good condition - thanks! Ordered all my masks (cloth and KN95) from Sthsweet and I love the quality. Recommended the site to my friends and family.

15 March 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review 😍

Rated 1 out of 5 stars

The product was out of stock but on the…

The product was out of stock but on the site it was showing a status ‘in stock’. So they had to issue me a refund. The crazy thing about it is, they still have not updated their site. It’s very misleading

Please can sthsweet reply to my email regarding their reply to the review. Thank you

11 March 2021
Sthsweet logo

Reply from Sthsweet

Hello Yvonne, thank you for your message and we apologize for this issue. This error was caused because the last Love Barbie Candy Robe available in stock was defective 😭 so our system was not hiding the product because technically there was still one in stock. But we had to cancel your order because we could not send you a defective item. Please note that we inspect manually every single items we sent to make sure you always receive the best quality! We are so sorry for this shopping experience this time, please note that it was a very exceptional case.

Edit (2021-03-26): Thank you for your reply. Unfortunately we cannot send defective items once our inspection team confirmed the issue. The stock is set as defective and it would be very difficult for us to communicate to our warehouse team to send this defective product as we cannot bring back defective stock in our regular stock.
So sadly we cannot make an exception for this one product :(
Usually if a product is defective because it does not look like the pictures on the product page, we would update the product page and keep offering the product.
In the case of the robe, the sewing of the Barbie logo in the back was defective.

Thank you for getting back to us and once again we apologize for this issue.
Please note that CHUU will release a new Barbie collection next week and it will be available on Sthsweet as well! We hope you can find something you love in the new Chuu x Barbie collection coming up.

Rated 4 out of 5 stars

I like the fast shipping and the quick…

I like the fast shipping and the quick response from the customer service. However, I was a bit frustrated with the time waiting for the order is being processed. It took like a month to receive all my products.

11 March 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your review, we try to send your order as fast as possible, we apologize for the exceptional delay. Your order was processed during the Lunar New Year holiday so everything was delay by a week extra compared to our regular handling time.
Thank you for shopping with us and have a sweet day 🥰

Rated 5 out of 5 stars

Best Customer Service

Best Customer Service. Good quality products. Very lovely shopping experience.

8 March 2021
Sthsweet logo

Reply from Sthsweet

Thank you so much! We will always do our best 🥰

Rated 5 out of 5 stars

Good site with good products

Good site with good products, everything I've received I've liked. The quality fits my needs and the design of the clothing fits for my picky nature. Good color selection too. :)

4 March 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review 🤩

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping. Would recommend them. They have beautiful clothes too! Summer clothes are the best there too.

4 March 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your kind review, summer is coming! Get ready for some hot K-fashion on sthsweet 🥰

Rated 4 out of 5 stars

They have great customer service and…

They have great customer service and shipping is fast. The quality of the products also is very good. I only wish they offered more brands

4 March 2021
Sthsweet logo

Reply from Sthsweet

Thank you for your feedback! We are actively working on adding more brand, we are now offering K-beauty products! If there is any Korean brand you would like to see on Sthsweet, please let us know and we will be happy to look into it 🥰

Rated 1 out of 5 stars

never purchasing a gain

This is my third times ordering clothing from sthsweet and my orders have never been fully fulfilled even once. Why not taking the product down if it is out of stock . Such a waste of time.

4 March 2021
Unprompted review
Sthsweet logo

Reply from Sthsweet

We apologize for this shopping experience, qt Somethin' Sweet, to guarantee you the best price we usually work with a zero inventory system. It means that we do not hold the stock of all the items available on the website and we order them directly from the brands. This way we can offer you a wide range of Korean brands without charging you for the storage fees!

The limit of this method is that sometimes we are notified by the supplier that the item is out of stock after you placed your order. When this happen, we immediately cancel the item and refund you the full amount of the product.

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