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Rated 3 out of 5 stars

Ordered 2 items, 1 yellow sweater and 1 lilac sweater received two different colour items. Although, when I rechecked the order confirmation, these colours were the ones stated, I am positively sure I... See more

Company replied

Rated 1 out of 5 stars

I am a Korean living in the US, so I used this site a lot. Because there are brands I used to buy when I was in Korea. At first, there was no problem because the delivery took about 2 weeks, but recen... See more

Company replied

Rated 5 out of 5 stars

All ready made 3 or 4 purchases. Good products, fast delivery, excellent communication with the staff members if there is problem. Just sad that there isn't gift or reward for fidelity 😁 Edit : My... See more

Company replied

Rated 5 out of 5 stars

Ordered from them a few times, always delivered the right things, good quality! delivery time can vary depending on the brand u buy from, as expected its coming from south korea so it wont be fast but... See more

Company replied

Company details

  1. Ladies' clothes shop

Written by the company

Authentic Korean Fashion, cosmetics and face masks shipping worldwide


Contact info

3.8

Great

TrustScore 4 out of 5

211 reviews

5-star
4-star
3-star
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1-star

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with variety range of…

Excellent service with variety range of brands available. Shipping is quick with DHL for international orders. Overall I am very satisfied with the shopping experience.

1 April 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review and your support! We are looking forward to serving you again~ Have a sweet day ❤️

Rated 5 out of 5 stars

Loved my clothes

Loved my clothes. It's my third time shopping from here. A few times the sizing wasn't the best, but that is a risk with online shopping. They were happy to give me credit when I returned a few items. Delivery was quick and despatch usually takes around 5 days. Overall good experience.

11 March 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for the sweet review! We are looking forward to serve you again ❤️

Rated 5 out of 5 stars

I recommend

All ready made 3 or 4 purchases. Good products, fast delivery, excellent communication with the staff members if there is problem. Just sad that there isn't gift or reward for fidelity 😁

Edit : My bad, I never notice there's a Membership Benefits :D So everything is perfect ! Thanks for you service, hope you continue to serve us <3

4 March 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review~ We have membership perks and you will soon become a Silver Member! You can check our membership benefits here: https://www.sthsweet.com/pages/membership-information

UPDATE: Thank you so much for your support! We are looking forward to serve you again 😍

Rated 5 out of 5 stars

Always good quality item

Always good quality item!

Well made and good quality items. Never had an trouble ordering with them :)

1 March 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review ❤️

Rated 3 out of 5 stars

Lovely customer service but disappointing experience

I have purchased items from STHSWT for awhile now and I haven't had many problems, plus the items are so cute and well made. However, my last purchase(s) was a disaster. I purchased a sweater and received an email a week later saying it was out of stock and was offered a refund or gift card. I took the gift card to purchase a similar sweater, received ANOTHER email letting me know that it was out of stock. So I took the gift card offer again and purchased a summer dress and sports bra (not a sweater) and received A THIRD email informing me that both items I ordered were OUT OF STOCK. This time, I just opted for the refund.

I will say that customer service was great as their reponses and actions were polite and prompt. However, I am extremely disappointed that you can't really tell what is in stock or not until you've ordered and then spend way too much time finding "replacements" when everything is out of stock. This was, unfortunately, a very disappointing experience and I'll definitely think twice before purchasing from STHSWT again.

1 March 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello and thank you for your detailed review. We are very sorry that the items you wanted to purchase were out of stock. At Somethin' Sweet, to guarantee you the best price we usually work with a zero inventory system. It means that we do not hold the stock of all the items available on the website and we order them directly from the brands. This way we can offer you a wide range of Korean brands without charging you for the storage fees!

The limit of this method is that sometimes we are notified by the supplier that the item is out of stock after you placed your order. When this happen, we immediately cancel the item and refund you the full amount of the product.

It is very exceptional that this would happen several times like it did for you and again we are sorry that you spent time to pick a replacement item.

We hope to serve you again soon and have a sweet day ❤️

Rated 5 out of 5 stars

Toppu!

I ordered a dress.It was delivered to me very fast and fit me very well.And quality is the best.Im too glad :3
But shipment took a long time,its about 10 days

14 February 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hey there and thank you for your sweet review ❤️ We use the fastest shipping available in your country, for the US / Canada it takes only 48 hours! Unfortunately you did not leave your order number or specified the country where you received your order so we cannot check specifically why your delivery took 10 days.
Thank you for shopping with us and have a great day!

Rated 5 out of 5 stars

10/10!

Best customer service, my parcel was stolen DHL didn’t do much about it and I was feeling discouraged as I spent $75 Canadian on a bathing suit, but I contacted customer service and they gave me a refund. I’ve been a long time customer and I just love their clothes and the company themselves! 💞💞💞

11 February 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your kind review! We're very sorry there was an issue with the delivery and we're glad our customer service could resolve it for you. We always insure packages so you can be compensated is case of damage or loss during the international transit. As always, thank you for shopping with us and have a sweet day ❤️

Rated 4 out of 5 stars

Everything is as the photo shows only…

Everything is as the photo shows only downside is that the majority of the clothes are one size only and will fit ppl who are xs-m or L sometimes depending on the fabric shipping is always on time no trouble there (6$ I think and for orders over 200$ (or 100$ I think) is free shipping) and if you see something you like buy it because probability of restock is low, pieces are kinda like a one time made thing. But I enjoyed the stuff there!

9 February 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review ❤️

Rated 5 out of 5 stars

One of the best websites ever!

The customer service is amazing!
The shipping is quick and nothing is overpriced.

7 February 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review, we're always happy to help! ❤️

Rated 5 out of 5 stars

Second time ordering from sthsweet.

Second time ordering from sthsweet.. this is the fastest shipping i`'ve experienced with a Korean brand and their products are good quality.. Will definitely be purchasing from again In the future!!

1 February 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review! We are glad to hear you are happy with our service~ We hope to serve you again soon, have a sweet day ❤️

Rated 5 out of 5 stars

Customer Service on point!

Customer Service on point!
Super sweet and elegant clothes.
Thank You!

23 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review! As always, thank you for shopping with us and have a great day ❤️

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent service, did take a little while to dispatch, however once it was I received it in two days. They did initially send me a wrong item, however sent me the correct one afterwards without hassle. Their clothes are so stylish too, definitely going to order again!

18 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review! Again we apologize for sending the wrong item and we are pleased to see that we could resolve this for you!
As always, thank you for shopping with us and stay sweet ❤️

Rated 4 out of 5 stars

Somethin' Sweet will take care of your Korean fashion needs

I know one thing for sure, I will only buy my Korean fashion needs from Somethin' Sweet! Why? They have a great variety in clothing and their site is very neat. The shipping time also doesn't take too long and I've luckily never had to pay for any customs and duties.
There have been times wherein I received a notification that half of my order had been cancelled because all the items were suddenly out of stock, but my tip for that issue is to order the new items and to check the site of the original brand to see if the item is in stock. Once, I received a wrong item (same skirt but in a different colour), but I ended up liking it better than the one I originally ordered. With that being said, I do recommend buying your Korean fashion needs from Somethin' Sweet, because their service is very sufficient and I REALLY trust this site. So to the team that keeps Somethin' Sweet going, kudos to you!
감사합니다!!

14 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your kind words! We are pleased to count you among our sweeties and we are looking forward to serve you again! Have a sweet day ❤️

Rated 5 out of 5 stars

Genuinely great

Honestly, I am obsessed with this website! The delivery is faster than I expected and I love the clothes.

10 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review! We are looking forward to see you again on sthsweet.com

Stay sweet ❤️

Rated 3 out of 5 stars

Took quite a long time for my order to…

Took quite a long time for my order to be dispatched. On Arrival the coat had parts which were broken so I had to sew and repair it myself since I’m situated in Europe and it would be very inconvenient for me to send my order back to Korea. All in all it was an average shopping experience.

10 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello and thank you for your review and we are sorry to hear about this issue. Did you contact us about this? You did not provide your order number while leaving your message and we cannot find any email with your name. Please note that if you contact us within 7 days after reception of your package with pictures showing the defect, we can provide you with a DHL return label for the return. Please contact our customer service at help@sthsweet.com with your order number and we will be happy to assist you.

Rated 5 out of 5 stars

Amazing customer service!

I had a wonderful experience with my first order. Shipping took longer than expected because it was the first time the site had an order from my country, completely understandable; customer service contacted me and let me know about it, then made the necessary arrangements to get a courier that ships all the way here to South America. Once it was shipped it took about 4 days to reach my country! I was so shocked! This has never happened before. I will definitely order again!

4 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello and thank you for your sweet review! We were very happy to assist you and to make it possible for you to receive your order in your country. Thank you so much for your patience and your understanding during this process, we hope to see you again soon on sthsweet.com ❤️

Rated 5 out of 5 stars

great quality

great quality, fast shipping I really recommend this store website

3 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your sweet review 😍

Rated 5 out of 5 stars

Super cute clothes

Super cute clothes, great customer service, and fast shipping. Love it!

3 January 2019
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hey there~ Thank you for your kind words ❤️

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