Stirling Mortgage Shop Reviews 

772
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. #17 of 87 best companies in Mortgage broker
  2. #3 of 43 best companies in Home Insurance Agency
  3. #10 of 56 best companies in Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(772)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would definitely recommend

The team very very knowledgeable about products on the market and responsive to a few changes we had.

4 December 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Lyndsey, great to work with you both again. Jonnie

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! The mortgage advisor was incredibly knowledgeable, patient, and truly had my best interests at heart. They made the whole process smooth and stress-free. Highly recommend

4 December 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Stuart, delighted we could help you move house again and wish both all the best! Jonnie

Rated 5 out of 5 stars

Amazing mortgage advisors

Ricky and his colleagues have been great to deal with!

26 March 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks very much for sharing Adam, we appreciate it.

Rated 5 out of 5 stars

Tailored, thoughtful, dedicated

Careful consideration and thought given as always. Always keeping me up-to-date with the remortgage every step of the way, and unquestionably always looking out for my best interests, in what is an incredibly challenging market. Always prepared to be creative and do their utmost for myself and my family.

31 October 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Mark, great to work you again and glad you are happy. Jonnie

Rated 5 out of 5 stars

Highly recommended!

Jonnie and the team were a huge help in finding us the loans we needed throughout our house build project. Our case was quite a challenging one, but Jonnie found us the right lenders at the right time on two occasions during our build. Couldn't recommend highly enough.

10 November 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Alex, we enjoyed the challenge! Kind of you to share and delighted we could help you on both occasions. Jonnie

Rated 5 out of 5 stars

A truly professional and comprehensive service from Striling Mortgage Shop

The team at Striling were recommended to us and after working with them I would also recommend their unique services. We needed professional knowledge and support to seek a mortgage and insurance products and Striling provided a comprehensive service. The team ticked every box and gave us a level of service rarely experienced in today's financial services. I would honestly recommend them to anyone seriously considering a mortgage / insurance broker.

3 November 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks so much, very kind of you to share and appreciate your (very!) nice review. Really pleased you are happy with our work . All the best. Jonnie

Rated 5 out of 5 stars

Remortgaging

We’ve just done our mortgage again with Stirling mortgage shop, we have worked with Jonnie and a few of the others. They are all so lovely and so eager to help in any way they can. Would definitely recommend

4 September 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Very kind of you to share Hannah - and thanks for choosing to work with us again, we appreciate it! Jonnie

Rated 5 out of 5 stars

Mortgage renewal

I've use Stirling Mortgage Shop for year's for all my Mortgage renewals they are always great at getting the best deal for me so I don’t have to deal with the stress of shopping around.

3 November 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Stevie - appreciate your continued custom and glad you are happy with our work. J

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Jonny kept me updated throughout the process. No issues, no dramas everything just dealt with smoothly in a professional manner. Wouldn't hesitate to recommend!

3 November 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for choosing Stirling Mortgage Shop again again. Jonnie

Rated 5 out of 5 stars

Stirling Mortgage Shop…Excellent Service!

We’ve been using Stirling Mortgage Shop for a number of years and just renewed our mortgage rate again with them.

Jonnie provided a first class service and it was seamless throughout.

If you need a new or re-mortgage definitely the place to go! Friendly, professional and efficient with the customers needs put first!

Thanks again!

16 October 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thank you Bill! We are delighted you continue to work with us for mortgage advice, and appreciate you sharing your thoughts. Jonnie

Rated 5 out of 5 stars

Amazing support and guidance

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after.
The process was unfamiliar to us which at first proved daunting, but Ricky’s patience and guidance made sure we could make the correct decisions that we’ve been delighted with since.
Can’t speak highly enough of the Ricky and the team. We’ll ensure to use Stirling mortgage for our next mortgage request!
Thanks again Ricky!

6 October 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Great to hear! Thanks for this, appreciate the feedback. R

Rated 5 out of 5 stars

Very helpful and patient

As a first time buyer I found Stirling Mortgage Shop to be very helpful and patient throughout the process.
Would definitely recommend!

6 October 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Jade, delighted you are happy with what we did and appreciate you choosing Stirling Mortgage Shop!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look